Faxing a Word document using a fax modem via Microsoft Fax

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I am trying to send Word 2003 document to fax recipient using a fax modem in
Windows XP Professional.

The Fax Wizard in Word 2003 correctly creates the fax, using Microsoft Fax
as the fax program.

The Send Fax Wizard opens.
I enter the name and number and click Finish.
The Fax Monitor opens and dials, but after a connection is established,
sends a message “An error occurred while sending the faxâ€.

Why am I getting this error message?

I have successfully sent faxes with Windows XP and this hardware before.
I updated Windows XP to Service Pack 2.
I updated Office 2003 to Service Pack 2.
I have updated Windows and Office with the latest updates.
I am running a DELL Dimension XPS T600.
I use a U.S. Robotics 56K Voice Win 1806 Modem.

The modem logs the following entries:
11-19-2006 10:37:51.445 - File: C:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
11-19-2006 10:37:51.465 - File: C:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
11-19-2006 10:37:51.475 - File: C:\WINDOWS\system32\unimdmat.dll, Version
5.1.2600
11-19-2006 10:37:51.485 - File: C:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
11-19-2006 10:37:51.565 - File: C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-19-2006 10:37:51.615 - File: C:\WINDOWS\system32\modemui.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - File: C:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - Modem type: U.S. Robotics 56K Voice Win 1806
11-19-2006 10:37:51.655 - Modem inf path: mdmusrgl.inf
11-19-2006 10:37:51.655 - Modem inf section: Modem1006V_Dom
11-19-2006 10:37:51.655 - Matching hardware ID:
pci\ven_12b9&dev_1006&subsys_005d12b9&rev_00
11-19-2006 10:37:51.846 - Opening Modem
11-19-2006 10:37:51.856 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:37:51.906 - Initializing modem.
11-19-2006 10:37:51.916 - Send: AT<cr>
11-19-2006 10:37:51.966 - TSP(0000): Monitoring
11-19-2006 10:37:51.966 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:51.966 - Interpreted response: OK
11-19-2006 10:37:51.976 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:37:52.016 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.016 - Interpreted response: OK
11-19-2006 10:37:52.026 - Send: AT&A3X4&B1<cr>
11-19-2006 10:37:52.066 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.066 - Interpreted response: OK
11-19-2006 10:37:52.076 - Send: AT&A0<cr>
11-19-2006 10:37:52.116 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.116 - Interpreted response: OK
11-19-2006 10:37:52.126 - Send: ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
11-19-2006 10:37:52.136 - TSP(0000): Making Call
11-19-2006 10:37:52.166 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.166 - Interpreted response: OK
11-19-2006 10:37:52.186 - Waiting for a call.
11-19-2006 10:37:52.196 - Send: AT#CID=1<cr>
11-19-2006 10:37:52.216 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.216 - Interpreted response: OK
11-19-2006 10:37:52.226 - Send: ATS0=0<cr>
11-19-2006 10:37:52.266 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.266 - Interpreted response: OK
11-19-2006 10:37:52.266 - Passthrough On
11-19-2006 10:37:52.296 - TSP Completing Async Operation(0x00010099) Status
0x00000000
11-19-2006 10:37:52.296 - TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED
11-19-2006 10:38:15.840 - TSP(0000): Dropping Call
11-19-2006 10:38:15.850 - Passthrough Off
11-19-2006 10:38:15.850 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:38:15.850 - Initializing modem.
11-19-2006 10:38:15.860 - Send: AT<cr>
11-19-2006 10:38:15.890 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.890 - Interpreted response: OK
11-19-2006 10:38:15.900 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:38:15.940 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.940 - Interpreted response: OK
11-19-2006 10:38:15.950 - Send: AT&A3X4&B1<cr>
11-19-2006 10:38:15.990 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.990 - Interpreted response: OK
11-19-2006 10:38:16.000 - Send: AT&A0<cr>
11-19-2006 10:38:16.040 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.040 - Interpreted response: OK
11-19-2006 10:38:16.050 - Send: ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
11-19-2006 10:38:16.090 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.090 - Interpreted response: OK
11-19-2006 10:38:16.090 - Waiting for a call.
11-19-2006 10:38:16.100 - Send: AT#CID=1<cr>
11-19-2006 10:38:16.141 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.141 - Interpreted response: OK
11-19-2006 10:38:16.151 - Send: ATS0=0<cr>
11-19-2006 10:38:16.191 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.191 - Interpreted response: OK
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_DISCONNECTED(0x1)
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
11-19-2006 10:38:16.191 - TSP Completing Async Operation(0x00010066) Status
0x00000000
11-19-2006 10:38:16.191 - TSP(0000): Closing Call
 
The Fax Wizard in Word is an outdated relic and should not be used. Use the
Print to Fax... dialog.
 
There is no such option in Word 2003 as Print to Fax. I think you meant the
Send to option in the File menu, and clicking on Recipient using a Fax Modem.
This option opens the (Word) Fax Wizard.

And even if I send a Fax diectly from the FAX Printer in the Printers and
Fax Icon in Control Panel, I get the same error. This is not a Word issue,
it's a Printers and Fax issue.

--
Greg


Russ Valentine said:
The Fax Wizard in Word is an outdated relic and should not be used. Use the
Print to Fax... dialog.
--
Russ Valentine
[MVP-Outlook]
Greg said:
I am trying to send Word 2003 document to fax recipient using a fax modem
in
Windows XP Professional.

The Fax Wizard in Word 2003 correctly creates the fax, using Microsoft Fax
as the fax program.

The Send Fax Wizard opens.
I enter the name and number and click Finish.
The Fax Monitor opens and dials, but after a connection is established,
sends a message “An error occurred while sending the faxâ€.

Why am I getting this error message?

I have successfully sent faxes with Windows XP and this hardware before.
I updated Windows XP to Service Pack 2.
I updated Office 2003 to Service Pack 2.
I have updated Windows and Office with the latest updates.
I am running a DELL Dimension XPS T600.
I use a U.S. Robotics 56K Voice Win 1806 Modem.

The modem logs the following entries:
11-19-2006 10:37:51.445 - File: C:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
11-19-2006 10:37:51.465 - File: C:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
11-19-2006 10:37:51.475 - File: C:\WINDOWS\system32\unimdmat.dll, Version
5.1.2600
11-19-2006 10:37:51.485 - File: C:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
11-19-2006 10:37:51.565 - File: C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-19-2006 10:37:51.615 - File: C:\WINDOWS\system32\modemui.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - File: C:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - Modem type: U.S. Robotics 56K Voice Win 1806
11-19-2006 10:37:51.655 - Modem inf path: mdmusrgl.inf
11-19-2006 10:37:51.655 - Modem inf section: Modem1006V_Dom
11-19-2006 10:37:51.655 - Matching hardware ID:
pci\ven_12b9&dev_1006&subsys_005d12b9&rev_00
11-19-2006 10:37:51.846 - Opening Modem
11-19-2006 10:37:51.856 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:37:51.906 - Initializing modem.
11-19-2006 10:37:51.916 - Send: AT<cr>
11-19-2006 10:37:51.966 - TSP(0000): Monitoring
11-19-2006 10:37:51.966 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:51.966 - Interpreted response: OK
11-19-2006 10:37:51.976 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:37:52.016 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.016 - Interpreted response: OK
11-19-2006 10:37:52.026 - Send: AT&A3X4&B1<cr>
11-19-2006 10:37:52.066 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.066 - Interpreted response: OK
11-19-2006 10:37:52.076 - Send: AT&A0<cr>
11-19-2006 10:37:52.116 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.116 - Interpreted response: OK
11-19-2006 10:37:52.126 - Send: ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
11-19-2006 10:37:52.136 - TSP(0000): Making Call
11-19-2006 10:37:52.166 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.166 - Interpreted response: OK
11-19-2006 10:37:52.186 - Waiting for a call.
11-19-2006 10:37:52.196 - Send: AT#CID=1<cr>
11-19-2006 10:37:52.216 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.216 - Interpreted response: OK
11-19-2006 10:37:52.226 - Send: ATS0=0<cr>
11-19-2006 10:37:52.266 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.266 - Interpreted response: OK
11-19-2006 10:37:52.266 - Passthrough On
11-19-2006 10:37:52.296 - TSP Completing Async Operation(0x00010099)
Status
0x00000000
11-19-2006 10:37:52.296 - TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED
11-19-2006 10:38:15.840 - TSP(0000): Dropping Call
11-19-2006 10:38:15.850 - Passthrough Off
11-19-2006 10:38:15.850 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:38:15.850 - Initializing modem.
11-19-2006 10:38:15.860 - Send: AT<cr>
11-19-2006 10:38:15.890 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.890 - Interpreted response: OK
11-19-2006 10:38:15.900 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:38:15.940 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.940 - Interpreted response: OK
11-19-2006 10:38:15.950 - Send: AT&A3X4&B1<cr>
11-19-2006 10:38:15.990 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.990 - Interpreted response: OK
11-19-2006 10:38:16.000 - Send: AT&A0<cr>
11-19-2006 10:38:16.040 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.040 - Interpreted response: OK
11-19-2006 10:38:16.050 - Send: ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
11-19-2006 10:38:16.090 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.090 - Interpreted response: OK
11-19-2006 10:38:16.090 - Waiting for a call.
11-19-2006 10:38:16.100 - Send: AT#CID=1<cr>
11-19-2006 10:38:16.141 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.141 - Interpreted response: OK
11-19-2006 10:38:16.151 - Send: ATS0=0<cr>
11-19-2006 10:38:16.191 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.191 - Interpreted response: OK
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_DISCONNECTED(0x1)
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
11-19-2006 10:38:16.191 - TSP Completing Async Operation(0x00010066)
Status
0x00000000
11-19-2006 10:38:16.191 - TSP(0000): Closing Call
Click to expand...
Click to expand...
 
There actually is a Print to Fax, it just doesn't go by that name. One of
the printer choices Word will offer you is the Fax printer, hence "print to
fax" means print the document using the fax printer. Haste machine ever
successfully sent a fax by any of the available methods? DO you have the
latest drivers for the modem and is it accepted on the Hardware
Compatibility list:

http://www.microsoft.com/whdc/hcl/default.mspx
Products Designed for Microsoft Windows - Windows Catalog and HCL

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Greg said:
There is no such option in Word 2003 as Print to Fax. I think you meant the
Send to option in the File menu, and clicking on Recipient using a Fax Modem.
This option opens the (Word) Fax Wizard.

And even if I send a Fax diectly from the FAX Printer in the Printers and
Fax Icon in Control Panel, I get the same error. This is not a Word issue,
it's a Printers and Fax issue.

--
Greg


Russ Valentine said:
The Fax Wizard in Word is an outdated relic and should not be used. Use the
Print to Fax... dialog.
--
Russ Valentine
[MVP-Outlook]
Greg said:
I am trying to send Word 2003 document to fax recipient using a fax modem
in
Windows XP Professional.

The Fax Wizard in Word 2003 correctly creates the fax, using Microsoft Fax
as the fax program.

The Send Fax Wizard opens.
I enter the name and number and click Finish.
The Fax Monitor opens and dials, but after a connection is established,
sends a message "An error occurred while sending the fax".

Why am I getting this error message?

I have successfully sent faxes with Windows XP and this hardware before.
I updated Windows XP to Service Pack 2.
I updated Office 2003 to Service Pack 2.
I have updated Windows and Office with the latest updates.
I am running a DELL Dimension XPS T600.
I use a U.S. Robotics 56K Voice Win 1806 Modem.

The modem logs the following entries:
11-19-2006 10:37:51.445 - File: C:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
11-19-2006 10:37:51.465 - File: C:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
11-19-2006 10:37:51.475 - File: C:\WINDOWS\system32\unimdmat.dll, Version
5.1.2600
11-19-2006 10:37:51.485 - File: C:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
11-19-2006 10:37:51.565 - File: C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-19-2006 10:37:51.615 - File: C:\WINDOWS\system32\modemui.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - File: C:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - Modem type: U.S. Robotics 56K Voice Win 1806
11-19-2006 10:37:51.655 - Modem inf path: mdmusrgl.inf
11-19-2006 10:37:51.655 - Modem inf section: Modem1006V_Dom
11-19-2006 10:37:51.655 - Matching hardware ID:
pci\ven_12b9&dev_1006&subsys_005d12b9&rev_00
11-19-2006 10:37:51.846 - Opening Modem
11-19-2006 10:37:51.856 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:37:51.906 - Initializing modem.
11-19-2006 10:37:51.916 - Send: AT<cr>
11-19-2006 10:37:51.966 - TSP(0000): Monitoring
11-19-2006 10:37:51.966 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:51.966 - Interpreted response: OK
11-19-2006 10:37:51.976 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:37:52.016 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.016 - Interpreted response: OK
11-19-2006 10:37:52.026 - Send: AT&A3X4&B1<cr>
11-19-2006 10:37:52.066 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.066 - Interpreted response: OK
11-19-2006 10:37:52.076 - Send: AT&A0<cr>
11-19-2006 10:37:52.116 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.116 - Interpreted response: OK
11-19-2006 10:37:52.126 - Send:
Click to expand...
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4 said:
11-19-2006 10:37:52.136 - TSP(0000): Making Call
11-19-2006 10:37:52.166 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.166 - Interpreted response: OK
11-19-2006 10:37:52.186 - Waiting for a call.
11-19-2006 10:37:52.196 - Send: AT#CID=1<cr>
11-19-2006 10:37:52.216 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.216 - Interpreted response: OK
11-19-2006 10:37:52.226 - Send: ATS0=0<cr>
11-19-2006 10:37:52.266 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.266 - Interpreted response: OK
11-19-2006 10:37:52.266 - Passthrough On
11-19-2006 10:37:52.296 - TSP Completing Async Operation(0x00010099)
Status
0x00000000
11-19-2006 10:37:52.296 - TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED
11-19-2006 10:38:15.840 - TSP(0000): Dropping Call
11-19-2006 10:38:15.850 - Passthrough Off
11-19-2006 10:38:15.850 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:38:15.850 - Initializing modem.
11-19-2006 10:38:15.860 - Send: AT<cr>
11-19-2006 10:38:15.890 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.890 - Interpreted response: OK
11-19-2006 10:38:15.900 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:38:15.940 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.940 - Interpreted response: OK
11-19-2006 10:38:15.950 - Send: AT&A3X4&B1<cr>
11-19-2006 10:38:15.990 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.990 - Interpreted response: OK
11-19-2006 10:38:16.000 - Send: AT&A0<cr>
11-19-2006 10:38:16.040 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.040 - Interpreted response: OK
11-19-2006 10:38:16.050 - Send:
Click to expand...
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4 said:
11-19-2006 10:38:16.090 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.090 - Interpreted response: OK
11-19-2006 10:38:16.090 - Waiting for a call.
11-19-2006 10:38:16.100 - Send: AT#CID=1<cr>
11-19-2006 10:38:16.141 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.141 - Interpreted response: OK
11-19-2006 10:38:16.151 - Send: ATS0=0<cr>
11-19-2006 10:38:16.191 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.191 - Interpreted response: OK
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_DISCONNECTED(0x1)
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
11-19-2006 10:38:16.191 - TSP Completing Async Operation(0x00010066)
Status
0x00000000
11-19-2006 10:38:16.191 - TSP(0000): Closing Call
Click to expand...
Click to expand...
Click to expand...
 
OK, now I know what you are talking about. Yes, I tried using the Print
dialog box and that generates the same error message, because the "Send Fax
Wizard" that is a part of Microsoft Fax still opens. Printing to the FAX
Printer does NOT open the Word "Fax Wizard" - note "Send Fax Wizard" (from
Microsoft Fax) and "Fax Wizard" (from Word) are two different things. You may
want to re-read my original question below for clarification. But as I
stated, this is not a Word Issue, it's a Microsoft Fax issue.

See also answers to your questions below, inline.

--
Greg


Hal Hostetler said:
There actually is a Print to Fax, it just doesn't go by that name. One of
the printer choices Word will offer you is the Fax printer, hence "print to
fax" means print the document using the fax printer. Haste machine ever
successfully sent a fax by any of the available methods?
Click to expand...

Yes.

DO you have the
latest drivers for the modem and is it accepted on the Hardware
Compatibility list:
Yes.


http://www.microsoft.com/whdc/hcl/default.mspx
Products Designed for Microsoft Windows - Windows Catalog and HCL

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Greg said:
There is no such option in Word 2003 as Print to Fax. I think you meant the
Send to option in the File menu, and clicking on Recipient using a Fax Modem.
This option opens the (Word) Fax Wizard.

And even if I send a Fax diectly from the FAX Printer in the Printers and
Fax Icon in Control Panel, I get the same error. This is not a Word issue,
it's a Printers and Fax issue.

--
Greg


Russ Valentine said:
The Fax Wizard in Word is an outdated relic and should not be used. Use the
Print to Fax... dialog.
--
Russ Valentine
[MVP-Outlook]
I am trying to send Word 2003 document to fax recipient using a fax modem
in
Windows XP Professional.

The Fax Wizard in Word 2003 correctly creates the fax, using Microsoft Fax
as the fax program.

The Send Fax Wizard opens.
I enter the name and number and click Finish.
The Fax Monitor opens and dials, but after a connection is established,
sends a message "An error occurred while sending the fax".

Why am I getting this error message?

I have successfully sent faxes with Windows XP and this hardware before.
I updated Windows XP to Service Pack 2.
I updated Office 2003 to Service Pack 2.
I have updated Windows and Office with the latest updates.
I am running a DELL Dimension XPS T600.
I use a U.S. Robotics 56K Voice Win 1806 Modem.

The modem logs the following entries:
11-19-2006 10:37:51.445 - File: C:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
11-19-2006 10:37:51.465 - File: C:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
11-19-2006 10:37:51.475 - File: C:\WINDOWS\system32\unimdmat.dll, Version
5.1.2600
11-19-2006 10:37:51.485 - File: C:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
11-19-2006 10:37:51.565 - File: C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-19-2006 10:37:51.615 - File: C:\WINDOWS\system32\modemui.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - File: C:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - Modem type: U.S. Robotics 56K Voice Win 1806
11-19-2006 10:37:51.655 - Modem inf path: mdmusrgl.inf
11-19-2006 10:37:51.655 - Modem inf section: Modem1006V_Dom
11-19-2006 10:37:51.655 - Matching hardware ID:
pci\ven_12b9&dev_1006&subsys_005d12b9&rev_00
11-19-2006 10:37:51.846 - Opening Modem
11-19-2006 10:37:51.856 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:37:51.906 - Initializing modem.
11-19-2006 10:37:51.916 - Send: AT<cr>
11-19-2006 10:37:51.966 - TSP(0000): Monitoring
11-19-2006 10:37:51.966 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:51.966 - Interpreted response: OK
11-19-2006 10:37:51.976 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:37:52.016 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.016 - Interpreted response: OK
11-19-2006 10:37:52.026 - Send: AT&A3X4&B1<cr>
11-19-2006 10:37:52.066 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.066 - Interpreted response: OK
11-19-2006 10:37:52.076 - Send: AT&A0<cr>
11-19-2006 10:37:52.116 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.116 - Interpreted response: OK
11-19-2006 10:37:52.126 - Send:
Click to expand...
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4 said:
11-19-2006 10:37:52.136 - TSP(0000): Making Call
11-19-2006 10:37:52.166 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.166 - Interpreted response: OK
11-19-2006 10:37:52.186 - Waiting for a call.
11-19-2006 10:37:52.196 - Send: AT#CID=1<cr>
11-19-2006 10:37:52.216 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.216 - Interpreted response: OK
11-19-2006 10:37:52.226 - Send: ATS0=0<cr>
11-19-2006 10:37:52.266 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.266 - Interpreted response: OK
11-19-2006 10:37:52.266 - Passthrough On
11-19-2006 10:37:52.296 - TSP Completing Async Operation(0x00010099)
Status
0x00000000
11-19-2006 10:37:52.296 - TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED
11-19-2006 10:38:15.840 - TSP(0000): Dropping Call
11-19-2006 10:38:15.850 - Passthrough Off
11-19-2006 10:38:15.850 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:38:15.850 - Initializing modem.
11-19-2006 10:38:15.860 - Send: AT<cr>
11-19-2006 10:38:15.890 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.890 - Interpreted response: OK
11-19-2006 10:38:15.900 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:38:15.940 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.940 - Interpreted response: OK
11-19-2006 10:38:15.950 - Send: AT&A3X4&B1<cr>
11-19-2006 10:38:15.990 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.990 - Interpreted response: OK
11-19-2006 10:38:16.000 - Send: AT&A0<cr>
11-19-2006 10:38:16.040 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.040 - Interpreted response: OK
11-19-2006 10:38:16.050 - Send:
Click to expand...
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4 said:
11-19-2006 10:38:16.090 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.090 - Interpreted response: OK
11-19-2006 10:38:16.090 - Waiting for a call.
11-19-2006 10:38:16.100 - Send: AT#CID=1<cr>
11-19-2006 10:38:16.141 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.141 - Interpreted response: OK
11-19-2006 10:38:16.151 - Send: ATS0=0<cr>
11-19-2006 10:38:16.191 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.191 - Interpreted response: OK
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_DISCONNECTED(0x1)
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
11-19-2006 10:38:16.191 - TSP Completing Async Operation(0x00010066)
Status
0x00000000
11-19-2006 10:38:16.191 - TSP(0000): Closing Call
Click to expand...
Click to expand...
Click to expand...
 
Just do what I said. Dismiss the Word Fax Wizard. It is a relic. Use the
Windows XP Fax Fax dialog. It will work.
--
Russ Valentine
[MVP-Outlook]
Greg said:
OK, now I know what you are talking about. Yes, I tried using the Print
dialog box and that generates the same error message, because the "Send
Fax
Wizard" that is a part of Microsoft Fax still opens. Printing to the FAX
Printer does NOT open the Word "Fax Wizard" - note "Send Fax Wizard" (from
Microsoft Fax) and "Fax Wizard" (from Word) are two different things. You
may
want to re-read my original question below for clarification. But as I
stated, this is not a Word Issue, it's a Microsoft Fax issue.

See also answers to your questions below, inline.

--
Greg


Hal Hostetler said:
There actually is a Print to Fax, it just doesn't go by that name. One
of
the printer choices Word will offer you is the Fax printer, hence "print
to
fax" means print the document using the fax printer. Haste machine ever
successfully sent a fax by any of the available methods?
Click to expand...

Yes.

DO you have the
latest drivers for the modem and is it accepted on the Hardware
Compatibility list:
Yes.


http://www.microsoft.com/whdc/hcl/default.mspx
Products Designed for Microsoft Windows - Windows Catalog and HCL

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Greg said:
There is no such option in Word 2003 as Print to Fax. I think you meant the
Send to option in the File menu, and clicking on Recipient using a Fax Modem.
This option opens the (Word) Fax Wizard.

And even if I send a Fax diectly from the FAX Printer in the Printers
and
Fax Icon in Control Panel, I get the same error. This is not a Word
issue,
it's a Printers and Fax issue.

--
Greg


:

The Fax Wizard in Word is an outdated relic and should not be used.
Use the
Print to Fax... dialog.
--
Russ Valentine
[MVP-Outlook]
I am trying to send Word 2003 document to fax recipient using a fax modem
in
Windows XP Professional.

The Fax Wizard in Word 2003 correctly creates the fax, using
Microsoft Fax
as the fax program.

The Send Fax Wizard opens.
I enter the name and number and click Finish.
The Fax Monitor opens and dials, but after a connection is established,
sends a message "An error occurred while sending the fax".

Why am I getting this error message?

I have successfully sent faxes with Windows XP and this hardware before.
I updated Windows XP to Service Pack 2.
I updated Office 2003 to Service Pack 2.
I have updated Windows and Office with the latest updates.
I am running a DELL Dimension XPS T600.
I use a U.S. Robotics 56K Voice Win 1806 Modem.

The modem logs the following entries:
11-19-2006 10:37:51.445 - File: C:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
11-19-2006 10:37:51.465 - File: C:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
11-19-2006 10:37:51.475 - File: C:\WINDOWS\system32\unimdmat.dll, Version
5.1.2600
11-19-2006 10:37:51.485 - File: C:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
11-19-2006 10:37:51.565 - File:
C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-19-2006 10:37:51.615 - File: C:\WINDOWS\system32\modemui.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - File: C:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - Modem type: U.S. Robotics 56K Voice Win
1806
11-19-2006 10:37:51.655 - Modem inf path: mdmusrgl.inf
11-19-2006 10:37:51.655 - Modem inf section: Modem1006V_Dom
11-19-2006 10:37:51.655 - Matching hardware ID:
pci\ven_12b9&dev_1006&subsys_005d12b9&rev_00
11-19-2006 10:37:51.846 - Opening Modem
11-19-2006 10:37:51.856 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:37:51.906 - Initializing modem.
11-19-2006 10:37:51.916 - Send: AT<cr>
11-19-2006 10:37:51.966 - TSP(0000): Monitoring
11-19-2006 10:37:51.966 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:51.966 - Interpreted response: OK
11-19-2006 10:37:51.976 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:37:52.016 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.016 - Interpreted response: OK
11-19-2006 10:37:52.026 - Send: AT&A3X4&B1<cr>
11-19-2006 10:37:52.066 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.066 - Interpreted response: OK
11-19-2006 10:37:52.076 - Send: AT&A0<cr>
11-19-2006 10:37:52.116 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.116 - Interpreted response: OK
11-19-2006 10:37:52.126 - Send:
Click to expand...
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4 said:
11-19-2006 10:37:52.136 - TSP(0000): Making Call
11-19-2006 10:37:52.166 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.166 - Interpreted response: OK
11-19-2006 10:37:52.186 - Waiting for a call.
11-19-2006 10:37:52.196 - Send: AT#CID=1<cr>
11-19-2006 10:37:52.216 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.216 - Interpreted response: OK
11-19-2006 10:37:52.226 - Send: ATS0=0<cr>
11-19-2006 10:37:52.266 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.266 - Interpreted response: OK
11-19-2006 10:37:52.266 - Passthrough On
11-19-2006 10:37:52.296 - TSP Completing Async
Operation(0x00010099)
Status
0x00000000
11-19-2006 10:37:52.296 - TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED
11-19-2006 10:38:15.840 - TSP(0000): Dropping Call
11-19-2006 10:38:15.850 - Passthrough Off
11-19-2006 10:38:15.850 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:38:15.850 - Initializing modem.
11-19-2006 10:38:15.860 - Send: AT<cr>
11-19-2006 10:38:15.890 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.890 - Interpreted response: OK
11-19-2006 10:38:15.900 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:38:15.940 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.940 - Interpreted response: OK
11-19-2006 10:38:15.950 - Send: AT&A3X4&B1<cr>
11-19-2006 10:38:15.990 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.990 - Interpreted response: OK
11-19-2006 10:38:16.000 - Send: AT&A0<cr>
11-19-2006 10:38:16.040 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.040 - Interpreted response: OK
11-19-2006 10:38:16.050 - Send:
Click to expand...
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4 said:
11-19-2006 10:38:16.090 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.090 - Interpreted response: OK
11-19-2006 10:38:16.090 - Waiting for a call.
11-19-2006 10:38:16.100 - Send: AT#CID=1<cr>
11-19-2006 10:38:16.141 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.141 - Interpreted response: OK
11-19-2006 10:38:16.151 - Send: ATS0=0<cr>
11-19-2006 10:38:16.191 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.191 - Interpreted response: OK
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_DISCONNECTED(0x1)
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
11-19-2006 10:38:16.191 - TSP Completing Async
Operation(0x00010066)
Status
0x00000000
11-19-2006 10:38:16.191 - TSP(0000): Closing Call
Click to expand...
Click to expand...
Click to expand...
 
You're wrong. As I said in my reply (read it again if you have to), it didn't
work.
--
Greg


Russ Valentine said:
Just do what I said. Dismiss the Word Fax Wizard. It is a relic. Use the
Windows XP Fax Fax dialog. It will work.
--
Russ Valentine
[MVP-Outlook]
Greg said:
OK, now I know what you are talking about. Yes, I tried using the Print
dialog box and that generates the same error message, because the "Send
Fax
Wizard" that is a part of Microsoft Fax still opens. Printing to the FAX
Printer does NOT open the Word "Fax Wizard" - note "Send Fax Wizard" (from
Microsoft Fax) and "Fax Wizard" (from Word) are two different things. You
may
want to re-read my original question below for clarification. But as I
stated, this is not a Word Issue, it's a Microsoft Fax issue.

See also answers to your questions below, inline.

--
Greg


Hal Hostetler said:
There actually is a Print to Fax, it just doesn't go by that name. One
of
the printer choices Word will offer you is the Fax printer, hence "print
to
fax" means print the document using the fax printer. Haste machine ever
successfully sent a fax by any of the available methods?
Click to expand...

Yes.

DO you have the
latest drivers for the modem and is it accepted on the Hardware
Compatibility list:
Yes.


http://www.microsoft.com/whdc/hcl/default.mspx
Products Designed for Microsoft Windows - Windows Catalog and HCL

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

There is no such option in Word 2003 as Print to Fax. I think you meant
the
Send to option in the File menu, and clicking on Recipient using a Fax
Modem.
This option opens the (Word) Fax Wizard.

And even if I send a Fax diectly from the FAX Printer in the Printers
and
Fax Icon in Control Panel, I get the same error. This is not a Word
issue,
it's a Printers and Fax issue.

--
Greg


:

The Fax Wizard in Word is an outdated relic and should not be used.
Use
the
Print to Fax... dialog.
--
Russ Valentine
[MVP-Outlook]
I am trying to send Word 2003 document to fax recipient using a fax
modem
in
Windows XP Professional.

The Fax Wizard in Word 2003 correctly creates the fax, using
Microsoft
Fax
as the fax program.

The Send Fax Wizard opens.
I enter the name and number and click Finish.
The Fax Monitor opens and dials, but after a connection is
established,
sends a message "An error occurred while sending the fax".

Why am I getting this error message?

I have successfully sent faxes with Windows XP and this hardware
before.
I updated Windows XP to Service Pack 2.
I updated Office 2003 to Service Pack 2.
I have updated Windows and Office with the latest updates.
I am running a DELL Dimension XPS T600.
I use a U.S. Robotics 56K Voice Win 1806 Modem.

The modem logs the following entries:
11-19-2006 10:37:51.445 - File: C:\WINDOWS\system32\tapisrv.dll,
Version
5.1.2600
11-19-2006 10:37:51.465 - File: C:\WINDOWS\system32\unimdm.tsp,
Version
5.1.2600
11-19-2006 10:37:51.475 - File: C:\WINDOWS\system32\unimdmat.dll,
Version
5.1.2600
11-19-2006 10:37:51.485 - File: C:\WINDOWS\system32\uniplat.dll,
Version
5.1.2600
11-19-2006 10:37:51.565 - File:
C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-19-2006 10:37:51.615 - File: C:\WINDOWS\system32\modemui.dll,
Version
5.1.2600
11-19-2006 10:37:51.655 - File: C:\WINDOWS\system32\mdminst.dll,
Version
5.1.2600
11-19-2006 10:37:51.655 - Modem type: U.S. Robotics 56K Voice Win
1806
11-19-2006 10:37:51.655 - Modem inf path: mdmusrgl.inf
11-19-2006 10:37:51.655 - Modem inf section: Modem1006V_Dom
11-19-2006 10:37:51.655 - Matching hardware ID:
pci\ven_12b9&dev_1006&subsys_005d12b9&rev_00
11-19-2006 10:37:51.846 - Opening Modem
11-19-2006 10:37:51.856 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:37:51.906 - Initializing modem.
11-19-2006 10:37:51.916 - Send: AT<cr>
11-19-2006 10:37:51.966 - TSP(0000): Monitoring
11-19-2006 10:37:51.966 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:51.966 - Interpreted response: OK
11-19-2006 10:37:51.976 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:37:52.016 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.016 - Interpreted response: OK
11-19-2006 10:37:52.026 - Send: AT&A3X4&B1<cr>
11-19-2006 10:37:52.066 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.066 - Interpreted response: OK
11-19-2006 10:37:52.076 - Send: AT&A0<cr>
11-19-2006 10:37:52.116 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.116 - Interpreted response: OK
11-19-2006 10:37:52.126 - Send:
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
11-19-2006 10:37:52.136 - TSP(0000): Making Call
11-19-2006 10:37:52.166 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.166 - Interpreted response: OK
11-19-2006 10:37:52.186 - Waiting for a call.
11-19-2006 10:37:52.196 - Send: AT#CID=1<cr>
11-19-2006 10:37:52.216 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.216 - Interpreted response: OK
11-19-2006 10:37:52.226 - Send: ATS0=0<cr>
11-19-2006 10:37:52.266 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.266 - Interpreted response: OK
11-19-2006 10:37:52.266 - Passthrough On
11-19-2006 10:37:52.296 - TSP Completing Async
Operation(0x00010099)
Status
0x00000000
11-19-2006 10:37:52.296 - TSP(0000): LINEEVENT:
LINECALLSTATE_CONNECTED
11-19-2006 10:38:15.840 - TSP(0000): Dropping Call
11-19-2006 10:38:15.850 - Passthrough Off
11-19-2006 10:38:15.850 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:38:15.850 - Initializing modem.
11-19-2006 10:38:15.860 - Send: AT<cr>
11-19-2006 10:38:15.890 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.890 - Interpreted response: OK
11-19-2006 10:38:15.900 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:38:15.940 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.940 - Interpreted response: OK
11-19-2006 10:38:15.950 - Send: AT&A3X4&B1<cr>
11-19-2006 10:38:15.990 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.990 - Interpreted response: OK
11-19-2006 10:38:16.000 - Send: AT&A0<cr>
11-19-2006 10:38:16.040 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.040 - Interpreted response: OK
11-19-2006 10:38:16.050 - Send:
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
11-19-2006 10:38:16.090 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.090 - Interpreted response: OK
11-19-2006 10:38:16.090 - Waiting for a call.
11-19-2006 10:38:16.100 - Send: AT#CID=1<cr>
11-19-2006 10:38:16.141 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.141 - Interpreted response: OK
11-19-2006 10:38:16.151 - Send: ATS0=0<cr>
11-19-2006 10:38:16.191 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.191 - Interpreted response: OK
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_DISCONNECTED(0x1)
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
11-19-2006 10:38:16.191 - TSP Completing Async
Operation(0x00010066)
Status
0x00000000
11-19-2006 10:38:16.191 - TSP(0000): Closing Call
Click to expand...
Click to expand...
Click to expand...
 
No, you are wrong, it does not work. As I said in my last reply, I tried what
you said and I got the same error. Read my reply again. It's not a problem
with Word, it's an issue with Microsoft Fax and/or the Modem Driver.

But I re-installed that and I still got the same error.

--
Greg


Russ Valentine said:
Just do what I said. Dismiss the Word Fax Wizard. It is a relic. Use the
Windows XP Fax Fax dialog. It will work.
--
Russ Valentine
[MVP-Outlook]
Greg said:
OK, now I know what you are talking about. Yes, I tried using the Print
dialog box and that generates the same error message, because the "Send
Fax
Wizard" that is a part of Microsoft Fax still opens. Printing to the FAX
Printer does NOT open the Word "Fax Wizard" - note "Send Fax Wizard" (from
Microsoft Fax) and "Fax Wizard" (from Word) are two different things. You
may
want to re-read my original question below for clarification. But as I
stated, this is not a Word Issue, it's a Microsoft Fax issue.

See also answers to your questions below, inline.

--
Greg


Hal Hostetler said:
There actually is a Print to Fax, it just doesn't go by that name. One
of
the printer choices Word will offer you is the Fax printer, hence "print
to
fax" means print the document using the fax printer. Haste machine ever
successfully sent a fax by any of the available methods?
Click to expand...

Yes.

DO you have the
latest drivers for the modem and is it accepted on the Hardware
Compatibility list:
Yes.


http://www.microsoft.com/whdc/hcl/default.mspx
Products Designed for Microsoft Windows - Windows Catalog and HCL

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

There is no such option in Word 2003 as Print to Fax. I think you meant
the
Send to option in the File menu, and clicking on Recipient using a Fax
Modem.
This option opens the (Word) Fax Wizard.

And even if I send a Fax diectly from the FAX Printer in the Printers
and
Fax Icon in Control Panel, I get the same error. This is not a Word
issue,
it's a Printers and Fax issue.

--
Greg


:

The Fax Wizard in Word is an outdated relic and should not be used.
Use
the
Print to Fax... dialog.
--
Russ Valentine
[MVP-Outlook]
I am trying to send Word 2003 document to fax recipient using a fax
modem
in
Windows XP Professional.

The Fax Wizard in Word 2003 correctly creates the fax, using
Microsoft
Fax
as the fax program.

The Send Fax Wizard opens.
I enter the name and number and click Finish.
The Fax Monitor opens and dials, but after a connection is
established,
sends a message "An error occurred while sending the fax".

Why am I getting this error message?

I have successfully sent faxes with Windows XP and this hardware
before.
I updated Windows XP to Service Pack 2.
I updated Office 2003 to Service Pack 2.
I have updated Windows and Office with the latest updates.
I am running a DELL Dimension XPS T600.
I use a U.S. Robotics 56K Voice Win 1806 Modem.

The modem logs the following entries:
11-19-2006 10:37:51.445 - File: C:\WINDOWS\system32\tapisrv.dll,
Version
5.1.2600
11-19-2006 10:37:51.465 - File: C:\WINDOWS\system32\unimdm.tsp,
Version
5.1.2600
11-19-2006 10:37:51.475 - File: C:\WINDOWS\system32\unimdmat.dll,
Version
5.1.2600
11-19-2006 10:37:51.485 - File: C:\WINDOWS\system32\uniplat.dll,
Version
5.1.2600
11-19-2006 10:37:51.565 - File:
C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-19-2006 10:37:51.615 - File: C:\WINDOWS\system32\modemui.dll,
Version
5.1.2600
11-19-2006 10:37:51.655 - File: C:\WINDOWS\system32\mdminst.dll,
Version
5.1.2600
11-19-2006 10:37:51.655 - Modem type: U.S. Robotics 56K Voice Win
1806
11-19-2006 10:37:51.655 - Modem inf path: mdmusrgl.inf
11-19-2006 10:37:51.655 - Modem inf section: Modem1006V_Dom
11-19-2006 10:37:51.655 - Matching hardware ID:
pci\ven_12b9&dev_1006&subsys_005d12b9&rev_00
11-19-2006 10:37:51.846 - Opening Modem
11-19-2006 10:37:51.856 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:37:51.906 - Initializing modem.
11-19-2006 10:37:51.916 - Send: AT<cr>
11-19-2006 10:37:51.966 - TSP(0000): Monitoring
11-19-2006 10:37:51.966 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:51.966 - Interpreted response: OK
11-19-2006 10:37:51.976 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:37:52.016 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.016 - Interpreted response: OK
11-19-2006 10:37:52.026 - Send: AT&A3X4&B1<cr>
11-19-2006 10:37:52.066 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.066 - Interpreted response: OK
11-19-2006 10:37:52.076 - Send: AT&A0<cr>
11-19-2006 10:37:52.116 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.116 - Interpreted response: OK
11-19-2006 10:37:52.126 - Send:
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
11-19-2006 10:37:52.136 - TSP(0000): Making Call
11-19-2006 10:37:52.166 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.166 - Interpreted response: OK
11-19-2006 10:37:52.186 - Waiting for a call.
11-19-2006 10:37:52.196 - Send: AT#CID=1<cr>
11-19-2006 10:37:52.216 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.216 - Interpreted response: OK
11-19-2006 10:37:52.226 - Send: ATS0=0<cr>
11-19-2006 10:37:52.266 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.266 - Interpreted response: OK
11-19-2006 10:37:52.266 - Passthrough On
11-19-2006 10:37:52.296 - TSP Completing Async
Operation(0x00010099)
Status
0x00000000
11-19-2006 10:37:52.296 - TSP(0000): LINEEVENT:
LINECALLSTATE_CONNECTED
11-19-2006 10:38:15.840 - TSP(0000): Dropping Call
11-19-2006 10:38:15.850 - Passthrough Off
11-19-2006 10:38:15.850 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:38:15.850 - Initializing modem.
11-19-2006 10:38:15.860 - Send: AT<cr>
11-19-2006 10:38:15.890 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.890 - Interpreted response: OK
11-19-2006 10:38:15.900 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:38:15.940 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.940 - Interpreted response: OK
11-19-2006 10:38:15.950 - Send: AT&A3X4&B1<cr>
11-19-2006 10:38:15.990 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.990 - Interpreted response: OK
11-19-2006 10:38:16.000 - Send: AT&A0<cr>
11-19-2006 10:38:16.040 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.040 - Interpreted response: OK
11-19-2006 10:38:16.050 - Send:
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
11-19-2006 10:38:16.090 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.090 - Interpreted response: OK
11-19-2006 10:38:16.090 - Waiting for a call.
11-19-2006 10:38:16.100 - Send: AT#CID=1<cr>
11-19-2006 10:38:16.141 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.141 - Interpreted response: OK
11-19-2006 10:38:16.151 - Send: ATS0=0<cr>
11-19-2006 10:38:16.191 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.191 - Interpreted response: OK
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_DISCONNECTED(0x1)
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
11-19-2006 10:38:16.191 - TSP Completing Async
Operation(0x00010066)
Status
0x00000000
11-19-2006 10:38:16.191 - TSP(0000): Closing Call
Click to expand...
Click to expand...
Click to expand...
 
I also disabled Norton AntiVirus and I still got the same error.

When I had the Norton AntiVirus enabled, just after the fax failed I would
get an error from Norton AntiVirus "Norton Internet Worm protection has
detected an intrustion attempt"
--
Greg


Hal Hostetler said:
There actually is a Print to Fax, it just doesn't go by that name. One of
the printer choices Word will offer you is the Fax printer, hence "print to
fax" means print the document using the fax printer. Haste machine ever
successfully sent a fax by any of the available methods? DO you have the
latest drivers for the modem and is it accepted on the Hardware
Compatibility list:

http://www.microsoft.com/whdc/hcl/default.mspx
Products Designed for Microsoft Windows - Windows Catalog and HCL

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Greg said:
There is no such option in Word 2003 as Print to Fax. I think you meant the
Send to option in the File menu, and clicking on Recipient using a Fax Modem.
This option opens the (Word) Fax Wizard.

And even if I send a Fax diectly from the FAX Printer in the Printers and
Fax Icon in Control Panel, I get the same error. This is not a Word issue,
it's a Printers and Fax issue.

--
Greg


Russ Valentine said:
The Fax Wizard in Word is an outdated relic and should not be used. Use the
Print to Fax... dialog.
--
Russ Valentine
[MVP-Outlook]
I am trying to send Word 2003 document to fax recipient using a fax modem
in
Windows XP Professional.

The Fax Wizard in Word 2003 correctly creates the fax, using Microsoft Fax
as the fax program.

The Send Fax Wizard opens.
I enter the name and number and click Finish.
The Fax Monitor opens and dials, but after a connection is established,
sends a message "An error occurred while sending the fax".

Why am I getting this error message?

I have successfully sent faxes with Windows XP and this hardware before.
I updated Windows XP to Service Pack 2.
I updated Office 2003 to Service Pack 2.
I have updated Windows and Office with the latest updates.
I am running a DELL Dimension XPS T600.
I use a U.S. Robotics 56K Voice Win 1806 Modem.

The modem logs the following entries:
11-19-2006 10:37:51.445 - File: C:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
11-19-2006 10:37:51.465 - File: C:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
11-19-2006 10:37:51.475 - File: C:\WINDOWS\system32\unimdmat.dll, Version
5.1.2600
11-19-2006 10:37:51.485 - File: C:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
11-19-2006 10:37:51.565 - File: C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-19-2006 10:37:51.615 - File: C:\WINDOWS\system32\modemui.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - File: C:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - Modem type: U.S. Robotics 56K Voice Win 1806
11-19-2006 10:37:51.655 - Modem inf path: mdmusrgl.inf
11-19-2006 10:37:51.655 - Modem inf section: Modem1006V_Dom
11-19-2006 10:37:51.655 - Matching hardware ID:
pci\ven_12b9&dev_1006&subsys_005d12b9&rev_00
11-19-2006 10:37:51.846 - Opening Modem
11-19-2006 10:37:51.856 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:37:51.906 - Initializing modem.
11-19-2006 10:37:51.916 - Send: AT<cr>
11-19-2006 10:37:51.966 - TSP(0000): Monitoring
11-19-2006 10:37:51.966 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:51.966 - Interpreted response: OK
11-19-2006 10:37:51.976 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:37:52.016 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.016 - Interpreted response: OK
11-19-2006 10:37:52.026 - Send: AT&A3X4&B1<cr>
11-19-2006 10:37:52.066 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.066 - Interpreted response: OK
11-19-2006 10:37:52.076 - Send: AT&A0<cr>
11-19-2006 10:37:52.116 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.116 - Interpreted response: OK
11-19-2006 10:37:52.126 - Send:
Click to expand...
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4 said:
11-19-2006 10:37:52.136 - TSP(0000): Making Call
11-19-2006 10:37:52.166 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.166 - Interpreted response: OK
11-19-2006 10:37:52.186 - Waiting for a call.
11-19-2006 10:37:52.196 - Send: AT#CID=1<cr>
11-19-2006 10:37:52.216 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.216 - Interpreted response: OK
11-19-2006 10:37:52.226 - Send: ATS0=0<cr>
11-19-2006 10:37:52.266 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.266 - Interpreted response: OK
11-19-2006 10:37:52.266 - Passthrough On
11-19-2006 10:37:52.296 - TSP Completing Async Operation(0x00010099)
Status
0x00000000
11-19-2006 10:37:52.296 - TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED
11-19-2006 10:38:15.840 - TSP(0000): Dropping Call
11-19-2006 10:38:15.850 - Passthrough Off
11-19-2006 10:38:15.850 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:38:15.850 - Initializing modem.
11-19-2006 10:38:15.860 - Send: AT<cr>
11-19-2006 10:38:15.890 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.890 - Interpreted response: OK
11-19-2006 10:38:15.900 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:38:15.940 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.940 - Interpreted response: OK
11-19-2006 10:38:15.950 - Send: AT&A3X4&B1<cr>
11-19-2006 10:38:15.990 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.990 - Interpreted response: OK
11-19-2006 10:38:16.000 - Send: AT&A0<cr>
11-19-2006 10:38:16.040 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.040 - Interpreted response: OK
11-19-2006 10:38:16.050 - Send:
Click to expand...
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4 said:
11-19-2006 10:38:16.090 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.090 - Interpreted response: OK
11-19-2006 10:38:16.090 - Waiting for a call.
11-19-2006 10:38:16.100 - Send: AT#CID=1<cr>
11-19-2006 10:38:16.141 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.141 - Interpreted response: OK
11-19-2006 10:38:16.151 - Send: ATS0=0<cr>
11-19-2006 10:38:16.191 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.191 - Interpreted response: OK
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_DISCONNECTED(0x1)
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
11-19-2006 10:38:16.191 - TSP Completing Async Operation(0x00010066)
Status
0x00000000
11-19-2006 10:38:16.191 - TSP(0000): Closing Call
Click to expand...
Click to expand...
Click to expand...
 
Any chance that error looked like this?

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Greg said:
I also disabled Norton AntiVirus and I still got the same error.

When I had the Norton AntiVirus enabled, just after the fax failed I would
get an error from Norton AntiVirus "Norton Internet Worm protection has
detected an intrustion attempt"
--
Greg


Hal Hostetler said:
There actually is a Print to Fax, it just doesn't go by that name. One of
the printer choices Word will offer you is the Fax printer, hence "print to
fax" means print the document using the fax printer. Haste machine ever
successfully sent a fax by any of the available methods? DO you have the
latest drivers for the modem and is it accepted on the Hardware
Compatibility list:

http://www.microsoft.com/whdc/hcl/default.mspx
Products Designed for Microsoft Windows - Windows Catalog and HCL

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Greg said:
There is no such option in Word 2003 as Print to Fax. I think you
Click to expand...
meant
the
Send to option in the File menu, and clicking on Recipient using a Fax Modem.
This option opens the (Word) Fax Wizard.

And even if I send a Fax diectly from the FAX Printer in the Printers and
Fax Icon in Control Panel, I get the same error. This is not a Word issue,
it's a Printers and Fax issue.

--
Greg


:

The Fax Wizard in Word is an outdated relic and should not be used.
Click to expand...
Use
the
Print to Fax... dialog.
--
Russ Valentine
[MVP-Outlook]
I am trying to send Word 2003 document to fax recipient using a fax modem
in
Windows XP Professional.

The Fax Wizard in Word 2003 correctly creates the fax, using
Click to expand...
Microsoft
Fax
as the fax program.

The Send Fax Wizard opens.
I enter the name and number and click Finish.
The Fax Monitor opens and dials, but after a connection is established,
sends a message "An error occurred while sending the fax".

Why am I getting this error message?

I have successfully sent faxes with Windows XP and this hardware before.
I updated Windows XP to Service Pack 2.
I updated Office 2003 to Service Pack 2.
I have updated Windows and Office with the latest updates.
I am running a DELL Dimension XPS T600.
I use a U.S. Robotics 56K Voice Win 1806 Modem.

The modem logs the following entries:
11-19-2006 10:37:51.445 - File: C:\WINDOWS\system32\tapisrv.dll, Version
5.1.2600
11-19-2006 10:37:51.465 - File: C:\WINDOWS\system32\unimdm.tsp, Version
5.1.2600
11-19-2006 10:37:51.475 - File: C:\WINDOWS\system32\unimdmat.dll, Version
5.1.2600
11-19-2006 10:37:51.485 - File: C:\WINDOWS\system32\uniplat.dll, Version
5.1.2600
11-19-2006 10:37:51.565 - File: C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-19-2006 10:37:51.615 - File: C:\WINDOWS\system32\modemui.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - File: C:\WINDOWS\system32\mdminst.dll, Version
5.1.2600
11-19-2006 10:37:51.655 - Modem type: U.S. Robotics 56K Voice Win 1806
11-19-2006 10:37:51.655 - Modem inf path: mdmusrgl.inf
11-19-2006 10:37:51.655 - Modem inf section: Modem1006V_Dom
11-19-2006 10:37:51.655 - Matching hardware ID:
pci\ven_12b9&dev_1006&subsys_005d12b9&rev_00
11-19-2006 10:37:51.846 - Opening Modem
11-19-2006 10:37:51.856 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:37:51.906 - Initializing modem.
11-19-2006 10:37:51.916 - Send: AT<cr>
11-19-2006 10:37:51.966 - TSP(0000): Monitoring
11-19-2006 10:37:51.966 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:51.966 - Interpreted response: OK
11-19-2006 10:37:51.976 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:37:52.016 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.016 - Interpreted response: OK
11-19-2006 10:37:52.026 - Send: AT&A3X4&B1<cr>
11-19-2006 10:37:52.066 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.066 - Interpreted response: OK
11-19-2006 10:37:52.076 - Send: AT&A0<cr>
11-19-2006 10:37:52.116 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.116 - Interpreted response: OK
11-19-2006 10:37:52.126 - Send:
Click to expand...
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4 said:
11-19-2006 10:37:52.136 - TSP(0000): Making Call
11-19-2006 10:37:52.166 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.166 - Interpreted response: OK
11-19-2006 10:37:52.186 - Waiting for a call.
11-19-2006 10:37:52.196 - Send: AT#CID=1<cr>
11-19-2006 10:37:52.216 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.216 - Interpreted response: OK
11-19-2006 10:37:52.226 - Send: ATS0=0<cr>
11-19-2006 10:37:52.266 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.266 - Interpreted response: OK
11-19-2006 10:37:52.266 - Passthrough On
11-19-2006 10:37:52.296 - TSP Completing Async Operation(0x00010099)
Status
0x00000000
11-19-2006 10:37:52.296 - TSP(0000): LINEEVENT: LINECALLSTATE_CONNECTED
11-19-2006 10:38:15.840 - TSP(0000): Dropping Call
11-19-2006 10:38:15.850 - Passthrough Off
11-19-2006 10:38:15.850 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:38:15.850 - Initializing modem.
11-19-2006 10:38:15.860 - Send: AT<cr>
11-19-2006 10:38:15.890 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.890 - Interpreted response: OK
11-19-2006 10:38:15.900 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:38:15.940 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.940 - Interpreted response: OK
11-19-2006 10:38:15.950 - Send: AT&A3X4&B1<cr>
11-19-2006 10:38:15.990 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.990 - Interpreted response: OK
11-19-2006 10:38:16.000 - Send: AT&A0<cr>
11-19-2006 10:38:16.040 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.040 - Interpreted response: OK
11-19-2006 10:38:16.050 - Send:
Click to expand...
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4 said:
11-19-2006 10:38:16.090 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.090 - Interpreted response: OK
11-19-2006 10:38:16.090 - Waiting for a call.
11-19-2006 10:38:16.100 - Send: AT#CID=1<cr>
11-19-2006 10:38:16.141 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.141 - Interpreted response: OK
11-19-2006 10:38:16.151 - Send: ATS0=0<cr>
11-19-2006 10:38:16.191 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.191 - Interpreted response: OK
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_DISCONNECTED(0x1)
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT: LINECALLSTATE_IDLE
11-19-2006 10:38:16.191 - TSP Completing Async Operation(0x00010066)
Status
0x00000000
11-19-2006 10:38:16.191 - TSP(0000): Closing Call
Click to expand...
Click to expand...
Click to expand...
 
Yes. I see that now. You're right. You appear to be using one of the many
modem drivers incompatible with XP Fax or calling a modem with which XP Fax
cannot negotiate a connection. Very common.
--
Russ Valentine
[MVP-Outlook]
Greg said:
You're wrong. As I said in my reply (read it again if you have to), it
didn't
work.
--
Greg


Russ Valentine said:
Just do what I said. Dismiss the Word Fax Wizard. It is a relic. Use the
Windows XP Fax Fax dialog. It will work.
--
Russ Valentine
[MVP-Outlook]
Greg said:
OK, now I know what you are talking about. Yes, I tried using the Print
dialog box and that generates the same error message, because the "Send
Fax
Wizard" that is a part of Microsoft Fax still opens. Printing to the
FAX
Printer does NOT open the Word "Fax Wizard" - note "Send Fax Wizard"
(from
Microsoft Fax) and "Fax Wizard" (from Word) are two different things.
You
may
want to re-read my original question below for clarification. But as I
stated, this is not a Word Issue, it's a Microsoft Fax issue.

See also answers to your questions below, inline.

--
Greg


:

There actually is a Print to Fax, it just doesn't go by that name.
One
of
the printer choices Word will offer you is the Fax printer, hence
"print
to
fax" means print the document using the fax printer. Haste machine
ever
successfully sent a fax by any of the available methods?

Yes.

DO you have the
latest drivers for the modem and is it accepted on the Hardware
Compatibility list:

Yes.


http://www.microsoft.com/whdc/hcl/default.mspx
Products Designed for Microsoft Windows - Windows Catalog and HCL

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

There is no such option in Word 2003 as Print to Fax. I think you
meant
the
Send to option in the File menu, and clicking on Recipient using a
Fax
Modem.
This option opens the (Word) Fax Wizard.

And even if I send a Fax diectly from the FAX Printer in the
Printers
and
Fax Icon in Control Panel, I get the same error. This is not a Word
issue,
it's a Printers and Fax issue.

--
Greg


:

The Fax Wizard in Word is an outdated relic and should not be
used.
Use
the
Print to Fax... dialog.
--
Russ Valentine
[MVP-Outlook]
I am trying to send Word 2003 document to fax recipient using a
fax
modem
in
Windows XP Professional.

The Fax Wizard in Word 2003 correctly creates the fax, using
Microsoft
Fax
as the fax program.

The Send Fax Wizard opens.
I enter the name and number and click Finish.
The Fax Monitor opens and dials, but after a connection is
established,
sends a message "An error occurred while sending the fax".

Why am I getting this error message?

I have successfully sent faxes with Windows XP and this hardware
before.
I updated Windows XP to Service Pack 2.
I updated Office 2003 to Service Pack 2.
I have updated Windows and Office with the latest updates.
I am running a DELL Dimension XPS T600.
I use a U.S. Robotics 56K Voice Win 1806 Modem.

The modem logs the following entries:
11-19-2006 10:37:51.445 - File: C:\WINDOWS\system32\tapisrv.dll,
Version
5.1.2600
11-19-2006 10:37:51.465 - File: C:\WINDOWS\system32\unimdm.tsp,
Version
5.1.2600
11-19-2006 10:37:51.475 - File:
C:\WINDOWS\system32\unimdmat.dll,
Version
5.1.2600
11-19-2006 10:37:51.485 - File: C:\WINDOWS\system32\uniplat.dll,
Version
5.1.2600
11-19-2006 10:37:51.565 - File:
C:\WINDOWS\system32\drivers\modem.sys,
Version 5.1.2600
11-19-2006 10:37:51.615 - File: C:\WINDOWS\system32\modemui.dll,
Version
5.1.2600
11-19-2006 10:37:51.655 - File: C:\WINDOWS\system32\mdminst.dll,
Version
5.1.2600
11-19-2006 10:37:51.655 - Modem type: U.S. Robotics 56K Voice
Win
1806
11-19-2006 10:37:51.655 - Modem inf path: mdmusrgl.inf
11-19-2006 10:37:51.655 - Modem inf section: Modem1006V_Dom
11-19-2006 10:37:51.655 - Matching hardware ID:
pci\ven_12b9&dev_1006&subsys_005d12b9&rev_00
11-19-2006 10:37:51.846 - Opening Modem
11-19-2006 10:37:51.856 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:37:51.906 - Initializing modem.
11-19-2006 10:37:51.916 - Send: AT<cr>
11-19-2006 10:37:51.966 - TSP(0000): Monitoring
11-19-2006 10:37:51.966 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:51.966 - Interpreted response: OK
11-19-2006 10:37:51.976 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:37:52.016 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.016 - Interpreted response: OK
11-19-2006 10:37:52.026 - Send: AT&A3X4&B1<cr>
11-19-2006 10:37:52.066 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.066 - Interpreted response: OK
11-19-2006 10:37:52.076 - Send: AT&A0<cr>
11-19-2006 10:37:52.116 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.116 - Interpreted response: OK
11-19-2006 10:37:52.126 - Send:
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
11-19-2006 10:37:52.136 - TSP(0000): Making Call
11-19-2006 10:37:52.166 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.166 - Interpreted response: OK
11-19-2006 10:37:52.186 - Waiting for a call.
11-19-2006 10:37:52.196 - Send: AT#CID=1<cr>
11-19-2006 10:37:52.216 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.216 - Interpreted response: OK
11-19-2006 10:37:52.226 - Send: ATS0=0<cr>
11-19-2006 10:37:52.266 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:37:52.266 - Interpreted response: OK
11-19-2006 10:37:52.266 - Passthrough On
11-19-2006 10:37:52.296 - TSP Completing Async
Operation(0x00010099)
Status
0x00000000
11-19-2006 10:37:52.296 - TSP(0000): LINEEVENT:
LINECALLSTATE_CONNECTED
11-19-2006 10:38:15.840 - TSP(0000): Dropping Call
11-19-2006 10:38:15.850 - Passthrough Off
11-19-2006 10:38:15.850 - 115200,8,N,1, ctsfl=1, rtsctl=2
11-19-2006 10:38:15.850 - Initializing modem.
11-19-2006 10:38:15.860 - Send: AT<cr>
11-19-2006 10:38:15.890 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.890 - Interpreted response: OK
11-19-2006 10:38:15.900 - Send: AT&F&D2V1Q0E0S0=0&C1<cr>
11-19-2006 10:38:15.940 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.940 - Interpreted response: OK
11-19-2006 10:38:15.950 - Send: AT&A3X4&B1<cr>
11-19-2006 10:38:15.990 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:15.990 - Interpreted response: OK
11-19-2006 10:38:16.000 - Send: AT&A0<cr>
11-19-2006 10:38:16.040 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.040 - Interpreted response: OK
11-19-2006 10:38:16.050 - Send:
ATS7=60S19=0L3M1&M4&K1&H1&R2&I0B0X4<cr>
11-19-2006 10:38:16.090 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.090 - Interpreted response: OK
11-19-2006 10:38:16.090 - Waiting for a call.
11-19-2006 10:38:16.100 - Send: AT#CID=1<cr>
11-19-2006 10:38:16.141 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.141 - Interpreted response: OK
11-19-2006 10:38:16.151 - Send: ATS0=0<cr>
11-19-2006 10:38:16.191 - Recv: <cr><lf>OK<cr><lf>
11-19-2006 10:38:16.191 - Interpreted response: OK
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_DISCONNECTED(0x1)
11-19-2006 10:38:16.191 - TSP(0000): LINEEVENT:
LINECALLSTATE_IDLE
11-19-2006 10:38:16.191 - TSP Completing Async
Operation(0x00010066)
Status
0x00000000
11-19-2006 10:38:16.191 - TSP(0000): Closing Call
Click to expand...
Click to expand...
Click to expand...
 
Back
Top