Hi Bruce,
It sounds like what would work in this case is something like a device to make sure the voice
calls are not tangled with fax. There are several products that can do this. Your local
electronics/computer store will have these devices that will allow the voice calls to come in so
you never miss them. This sight explains a little about their device to give you an idea on
some capabilities of such devices. Not recommending this device, just the info on this page
might help you decide if this will work for you.
http://www.phonewizards.com/sr3.htm
Thanks,
Gary
--------------------
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'--'From: <
[email protected]>
'--'Sender: <
[email protected]>
'--'References: <
[email protected]> <mCKsMCp9DHA.3860
@cpmsftngxa07.phx.gbl>
'--'Subject: Thanks Gary But
'--'Date: Thu, 19 Feb 2004 09:23:12 -0800
'--'Lines: 91
'--'Message-ID: <
[email protected]>
'--'MIME-Version: 1.0
'--'Content-Type: text/plain;
'--' charset="iso-8859-1"
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'--'Path: cpmsftngxa07.phx.gbl
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'--'
'--'I am looking for some type of service to trigger on or a
'--'third party app, something to manage the fax service
'--'manager so to say. I need some way to manage the status
'--'of a fax line. I need to know when the status on a fax
'--'line is continuously in the receiving mode say for over 15
'--'minutes. It's a weird situation because when this happens
'--'our phone line rings and rings. It won't pick up or roll
'--'to another line I have to stop and restart the service.
'--'Canceling the receiving fax job just changes the status to
'--'canceling it never changes the status to Idle. So thats
'--'when I have to stop, restart the service. You know the
'--'rest then I get calls saying they can't receive faxes.
'--'
'--'Any help much appreciated,
'--'Bruce
'--'
'--'
'--'>-----Original Message-----
'--'>Hi Bruce,
'--'>
'--'>This might help:
'--'>
http://www.microsoft.com/windows2000/en/advanced/help/defa
'--'ult.asp?
'--'>url=/windows2000/en/advanced/help/snap_faxmanager.htm
'--'>
'--'>Thanks,
'--'>Gary
'--'>--------------------
'--'>'--'Content-Class: urn:content-classes:message
'--'>'--'From: "Bruce" <
[email protected]>
'--'>'--'Sender: "Bruce" <
[email protected]>
'--'>'--'Subject: Fax Status in Fax Monitor
'--'>'--'Date: Tue, 17 Feb 2004 14:53:23 -0800
'--'>'--'Lines: 17
'--'>'--'Message-ID: <
[email protected]>
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'--'V5.50.4910.0300
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'--'>'--'Newsgroups: microsoft.public.win2000.fax
'--'>'--'Path: cpmsftngxa07.phx.gbl
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'--'microsoft.public.win2000.fax:1985
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'--'>'--'X-Tomcat-NG: microsoft.public.win2000.fax
'--'>'--'
'--'>'--'Does anybody know of a way to monitor the status of a
'--'>'--'receiving fax line in the Fax Service Manager? My
'--'>'--'scenario, we have a total of 8 lines. A user calls
'--'our
'--'>'--'main phone number, the phone line rings and rings but
'--'>'--'never picks up. The Status on line 1 in the Fax
'--'Service
'--'>'--'Manager shows receiving, if it was truly receiving
'--'then
'--'>'--'there should be a busy signal and should roll to line
'--'two.
'--'>'--'So the phone line thinks that line one is open but
'--'the Fax
'--'>'--'Service Manager Software thinks that line 1 is busy
'--'>'--'receiving a fax. Somehow I would like to have some
'--'>'--'monitoring tool where I can set a threshold, if
'--'receiving
'--'>'--'line is receiving for (X) period of time trigger
'--'alarm.
'--'>'--'Any help would be appreciated.
'--'>'--'
'--'>'--'Thanks
'--'>'--'bjs
'--'>'--'(e-mail address removed)
'--'>'--'
'--'>
'--'>
'--'>--
'--'>
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