Fax software hangs up too quickly

  • Thread starter Thread starter JimM
  • Start date Start date
J

JimM

I successfully installed Win XP Fax Svs. and everything
seems to work OK but when I try to fax it hangs up the
modem too quick and says "there was no answer." It does
this repeatedly. I tested the modem through Windows and
it communicates OK. As I stated, it actually startes the
modem but doesn't even give it time to dial before the
error message comes up.

I would appreciate any help possible. Thanks
 
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
 
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