fax setup runs every time i boot

  • Thread starter Thread starter jbalsa
  • Start date Start date
J

jbalsa

i recently installed office 2007 enterprise edition and after i did
that and shut down my computer, i booted it up again. upon startup, a
fax setup window appeared, and fails to work. after clikcing ok, it
continues to do that 3 times over. i didn't have this problem before
i installed teh suite.

any suggestions? promt answers are needed
 
Start here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

It sounds like you may have security data base corruption as documented
here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
usually waives any charges for support calls to get supported hotfixes
listed in Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

I can report that the Esentutl utility has corrected the problem in a number
of cases, HOWEVER, note that Microsoft does NOT recommend that you use the
utility and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
Explain whether this was a clean install or an upgrade. Only the former is
recommended. If it was the latter, explain what you upgraded from and what
transports were included in your Outlook profiles. Clarify what OS you are
using and what fax service(s) you have installed.
 
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