Fax Services

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Guest

Unable to add Fax Services on XP Pro SP2 either in Add Windows Components or
in Printers and Faxes. US Robotics 56K PVI Modem Checks out OK in Device
Manager.
 
To add additional components to the Add/Remove Programs list (Windows
Components):

Tools/Folder Options/View/Show Hidden Files and Folders and Show Extensions
for known file types. Then go to Windows Explorer/Inf Folder/Sysoc.inf
(Double Click it). You will find several lines that include the word 'hide'.
Simply remove the word 'hide' (but leave the comma). Save and exit.
 
Add Windows Components allows selection of fax services. it then goes
through the process of installation the selection. On completion fax
services is not installed and the component selection selection box is
unchecked.

Thanks,

--
Jay F


Russ Valentine said:
Clarify your post. "Unable" tells us nothing.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
Unable to add Fax Services on XP Pro SP2 either in Add Windows Components
or
in Printers and Faxes. US Robotics 56K PVI Modem Checks out OK in Device
Manager.
Click to expand...
Click to expand...
 
Look at faxsetup.log and tell us where the failure occurs.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
Add Windows Components allows selection of fax services. it then goes
through the process of installation the selection. On completion fax
services is not installed and the component selection selection box is
unchecked.

Thanks,

--
Jay F


Russ Valentine said:
Clarify your post. "Unable" tells us nothing.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
Unable to add Fax Services on XP Pro SP2 either in Add Windows
Components
or
in Printers and Faxes. US Robotics 56K PVI Modem Checks out OK in
Device
Manager.
Click to expand...
Click to expand...
Click to expand...
 
The following appears about 2/3rds of the way down through the log:

[11/10/05 10:58:18] [0x04d8] [ ] Installing Fax Service...
[11/10/05 10:58:18] [0x04d8] [ ] fxocSvc_Install (fax -
Fax.CleanInstall)
[11/10/05 10:58:18] [0x04d8] [ ] {
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install the
services section in section 'Fax.CleanInstall', rc = 0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] } (1208)
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install fax service.
This is a fatal error, abandoning fax install...rc=0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] prv_UpdateProgressBar (1)

Every thing above this excerpt appears to be OK.

Thanks
--
Jay F


Russ Valentine said:
Look at faxsetup.log and tell us where the failure occurs.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
Add Windows Components allows selection of fax services. it then goes
through the process of installation the selection. On completion fax
services is not installed and the component selection selection box is
unchecked.

Thanks,

--
Jay F


Russ Valentine said:
Clarify your post. "Unable" tells us nothing.
--
Russ Valentine
[MVP-Outlook]
Unable to add Fax Services on XP Pro SP2 either in Add Windows
Components
or
in Printers and Faxes. US Robotics 56K PVI Modem Checks out OK in
Device
Manager.
Click to expand...
Click to expand...
Click to expand...
 
Means nothing to me. If I can ever find the fax developers I'll have them
take a look. They seem to have abandoned us right now.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
The following appears about 2/3rds of the way down through the log:

[11/10/05 10:58:18] [0x04d8] [ ] Installing Fax Service...
[11/10/05 10:58:18] [0x04d8] [ ] fxocSvc_Install (fax -
Fax.CleanInstall)
[11/10/05 10:58:18] [0x04d8] [ ] {
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install the
services section in section 'Fax.CleanInstall', rc = 0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] } (1208)
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install fax service.
This is a fatal error, abandoning fax install...rc=0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] prv_UpdateProgressBar (1)

Every thing above this excerpt appears to be OK.

Thanks
--
Jay F


Russ Valentine said:
Look at faxsetup.log and tell us where the failure occurs.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
Add Windows Components allows selection of fax services. it then goes
through the process of installation the selection. On completion fax
services is not installed and the component selection selection box is
unchecked.

Thanks,

--
Jay F


:

Clarify your post. "Unable" tells us nothing.
--
Russ Valentine
[MVP-Outlook]
Unable to add Fax Services on XP Pro SP2 either in Add Windows
Components
or
in Printers and Faxes. US Robotics 56K PVI Modem Checks out OK in
Device
Manager.
Click to expand...
Click to expand...
Click to expand...
 
Re-installed Windows XP Pro. Problem Solved. Previous install was done by
an OEM distributor. Installing Fax Services did not ask to insert Win XP CD.

Thank for your help,
--
Jay F


Russ Valentine said:
Means nothing to me. If I can ever find the fax developers I'll have them
take a look. They seem to have abandoned us right now.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
The following appears about 2/3rds of the way down through the log:

[11/10/05 10:58:18] [0x04d8] [ ] Installing Fax Service...
[11/10/05 10:58:18] [0x04d8] [ ] fxocSvc_Install (fax -
Fax.CleanInstall)
[11/10/05 10:58:18] [0x04d8] [ ] {
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install the
services section in section 'Fax.CleanInstall', rc = 0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] } (1208)
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install fax service.
This is a fatal error, abandoning fax install...rc=0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] prv_UpdateProgressBar (1)

Every thing above this excerpt appears to be OK.

Thanks
--
Jay F


Russ Valentine said:
Look at faxsetup.log and tell us where the failure occurs.
--
Russ Valentine
[MVP-Outlook]
Add Windows Components allows selection of fax services. it then goes
through the process of installation the selection. On completion fax
services is not installed and the component selection selection box is
unchecked.

Thanks,

--
Jay F


:

Clarify your post. "Unable" tells us nothing.
--
Russ Valentine
[MVP-Outlook]
Unable to add Fax Services on XP Pro SP2 either in Add Windows
Components
or
in Printers and Faxes. US Robotics 56K PVI Modem Checks out OK in
Device
Manager.
Click to expand...
Click to expand...
Click to expand...
 
OK. I'll tell the developers to ignore the file I sent them.
So tell me again the steps you used to produce this error.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
Re-installed Windows XP Pro. Problem Solved. Previous install was done
by
an OEM distributor. Installing Fax Services did not ask to insert Win XP
CD.

Thank for your help,
--
Jay F


Russ Valentine said:
Means nothing to me. If I can ever find the fax developers I'll have them
take a look. They seem to have abandoned us right now.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
The following appears about 2/3rds of the way down through the log:

[11/10/05 10:58:18] [0x04d8] [ ] Installing Fax Service...
[11/10/05 10:58:18] [0x04d8] [ ] fxocSvc_Install (fax -
Fax.CleanInstall)
[11/10/05 10:58:18] [0x04d8] [ ] {
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install the
services section in section 'Fax.CleanInstall', rc = 0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] } (1208)
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install fax
service.
This is a fatal error, abandoning fax install...rc=0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] prv_UpdateProgressBar (1)

Every thing above this excerpt appears to be OK.

Thanks
--
Jay F


:

Look at faxsetup.log and tell us where the failure occurs.
--
Russ Valentine
[MVP-Outlook]
Add Windows Components allows selection of fax services. it then
goes
through the process of installation the selection. On completion
fax
services is not installed and the component selection selection box
is
unchecked.

Thanks,

--
Jay F


:

Clarify your post. "Unable" tells us nothing.
--
Russ Valentine
[MVP-Outlook]
Unable to add Fax Services on XP Pro SP2 either in Add Windows
Components
or
in Printers and Faxes. US Robotics 56K PVI Modem Checks out OK
in
Device
Manager.
Click to expand...
Click to expand...
Click to expand...
 
Log in with Adm Priv. Went to Add Remove Programs/Add Windows Components.
Selected Fax Services. Install wizard appeared to finish correctly but did
not install the service. Also did not ask to insert Win XP CD. After doing
a clean install of Windows XP, including a full format, Fax Services
installed correctly. The program requested insertion of the Win XP CD this
time. Apparently the Original OEM install was corrupted.

Thanks,
--
Jay F


Russ Valentine said:
OK. I'll tell the developers to ignore the file I sent them.
So tell me again the steps you used to produce this error.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
Re-installed Windows XP Pro. Problem Solved. Previous install was done
by
an OEM distributor. Installing Fax Services did not ask to insert Win XP
CD.

Thank for your help,
--
Jay F


Russ Valentine said:
Means nothing to me. If I can ever find the fax developers I'll have them
take a look. They seem to have abandoned us right now.
--
Russ Valentine
[MVP-Outlook]
The following appears about 2/3rds of the way down through the log:

[11/10/05 10:58:18] [0x04d8] [ ] Installing Fax Service...
[11/10/05 10:58:18] [0x04d8] [ ] fxocSvc_Install (fax -
Fax.CleanInstall)
[11/10/05 10:58:18] [0x04d8] [ ] {
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install the
services section in section 'Fax.CleanInstall', rc = 0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] } (1208)
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install fax
service.
This is a fatal error, abandoning fax install...rc=0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] prv_UpdateProgressBar (1)

Every thing above this excerpt appears to be OK.

Thanks
--
Jay F


:

Look at faxsetup.log and tell us where the failure occurs.
--
Russ Valentine
[MVP-Outlook]
Add Windows Components allows selection of fax services. it then
goes
through the process of installation the selection. On completion
fax
services is not installed and the component selection selection box
is
unchecked.

Thanks,

--
Jay F


:

Clarify your post. "Unable" tells us nothing.
--
Russ Valentine
[MVP-Outlook]
Unable to add Fax Services on XP Pro SP2 either in Add Windows
Components
or
in Printers and Faxes. US Robotics 56K PVI Modem Checks out OK
in
Device
Manager.
Click to expand...
Click to expand...
Click to expand...
 
I see. Do you know what the source was of the installation files used by the
OEM?
--
Russ Valentine
[MVP-Outlook]
Jay F said:
Log in with Adm Priv. Went to Add Remove Programs/Add Windows Components.
Selected Fax Services. Install wizard appeared to finish correctly but
did
not install the service. Also did not ask to insert Win XP CD. After
doing
a clean install of Windows XP, including a full format, Fax Services
installed correctly. The program requested insertion of the Win XP CD
this
time. Apparently the Original OEM install was corrupted.

Thanks,
--
Jay F


Russ Valentine said:
OK. I'll tell the developers to ignore the file I sent them.
So tell me again the steps you used to produce this error.
--
Russ Valentine
[MVP-Outlook]
Jay F said:
Re-installed Windows XP Pro. Problem Solved. Previous install was
done
by
an OEM distributor. Installing Fax Services did not ask to insert Win
XP
CD.

Thank for your help,
--
Jay F


:

Means nothing to me. If I can ever find the fax developers I'll have
them
take a look. They seem to have abandoned us right now.
--
Russ Valentine
[MVP-Outlook]
The following appears about 2/3rds of the way down through the log:

[11/10/05 10:58:18] [0x04d8] [ ] Installing Fax
Service...
[11/10/05 10:58:18] [0x04d8] [ ] fxocSvc_Install (fax -
Fax.CleanInstall)
[11/10/05 10:58:18] [0x04d8] [ ] {
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install the
services section in section 'Fax.CleanInstall', rc = 0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] } (1208)
[11/10/05 10:58:20] [0x04d8] [ERR] Failed to install fax
service.
This is a fatal error, abandoning fax install...rc=0x4b8
[11/10/05 10:58:20] [0x04d8] [ ] prv_UpdateProgressBar
(1)

Every thing above this excerpt appears to be OK.

Thanks
--
Jay F


:

Look at faxsetup.log and tell us where the failure occurs.
--
Russ Valentine
[MVP-Outlook]
Add Windows Components allows selection of fax services. it then
goes
through the process of installation the selection. On completion
fax
services is not installed and the component selection selection
box
is
unchecked.

Thanks,

--
Jay F


:

Clarify your post. "Unable" tells us nothing.
--
Russ Valentine
[MVP-Outlook]
Unable to add Fax Services on XP Pro SP2 either in Add Windows
Components
or
in Printers and Faxes. US Robotics 56K PVI Modem Checks out
OK
in
Device
Manager.
Click to expand...
Click to expand...
Click to expand...
 
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