Fax Service & US Robotics Sportster 33.6 Ext Modem

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I recently installed a US Robotics external Sportster 33.6 Faxmodem due to
the phone company changing my phone line from analog to digital. The new
digital line fried my old PCI 56K modem. However my Fax Service will not work
now.

The modem is installed and working and when I use the BVRP PhoneTools fax
program that came with the modem I can send and receive faxes.

However most of my contacts are stored in Fax Services. When trying to send
a fax through Fax Services I get the message "There was no answer." and when
trying to receive a fax "There was an error receiving this fax". That is the
extent of it. I have searched the Microsoft Knowledge Base for answers but
found none.

Any help would be appreciated.
 
Something doesn't fit here.
Fax can only use analog phone lines, no matter which program you're using.
Clarify your post.
 
That could be the answer to my dilemma. If Fax Service can only use analog
phone lines and my phone lines have been upgraded to digital would that
explain why PhoneTools will work with the modem and Fax Service will not? All
I can tell you on the analog/digital is that my phone company upgraded my
phone lines to what they called digital lines to allow for better DSL
internet service.
--
Bonita


Russ Valentine said:
Something doesn't fit here.
Fax can only use analog phone lines, no matter which program you're using.
Clarify your post.
--
Russ Valentine
[MVP-Outlook]
Bonita said:
I recently installed a US Robotics external Sportster 33.6 Faxmodem due to
the phone company changing my phone line from analog to digital. The new
digital line fried my old PCI 56K modem. However my Fax Service will not
work
now.

The modem is installed and working and when I use the BVRP PhoneTools fax
program that came with the modem I can send and receive faxes.

However most of my contacts are stored in Fax Services. When trying to
send
a fax through Fax Services I get the message "There was no answer." and
when
trying to receive a fax "There was an error receiving this fax". That is
the
extent of it. I have searched the Microsoft Knowledge Base for answers but
found none.

Any help would be appreciated.
Click to expand...
Click to expand...
 
As I said, something is inconsistent in your statement. No fax program could
work with a digital line. You need to determine more accurately what your
phone company did. Did they perhaps install a DSL line filter suitable for
connecting a standard analog voice line to the DSL line?
--
Russ Valentine
[MVP-Outlook]
Bonita said:
That could be the answer to my dilemma. If Fax Service can only use analog
phone lines and my phone lines have been upgraded to digital would that
explain why PhoneTools will work with the modem and Fax Service will not?
All
I can tell you on the analog/digital is that my phone company upgraded my
phone lines to what they called digital lines to allow for better DSL
internet service.
--
Bonita


Russ Valentine said:
Something doesn't fit here.
Fax can only use analog phone lines, no matter which program you're
using.
Clarify your post.
--
Russ Valentine
[MVP-Outlook]
Bonita said:
I recently installed a US Robotics external Sportster 33.6 Faxmodem due
to
the phone company changing my phone line from analog to digital. The
new
digital line fried my old PCI 56K modem. However my Fax Service will
not
work
now.

The modem is installed and working and when I use the BVRP PhoneTools
fax
program that came with the modem I can send and receive faxes.

However most of my contacts are stored in Fax Services. When trying to
send
a fax through Fax Services I get the message "There was no answer." and
when
trying to receive a fax "There was an error receiving this fax". That
is
the
extent of it. I have searched the Microsoft Knowledge Base for answers
but
found none.

Any help would be appreciated.
Click to expand...
Click to expand...
Click to expand...
 
Russ Valentine said:
As I said, something is inconsistent in your statement. No fax
program could work with a digital line. You need to determine more
accurately what your phone company did. Did they perhaps install a
DSL line filter suitable for connecting a standard analog voice
line to the DSL line?
Click to expand...

I think that this is similar to the in-house phone system in office
buildings. You cannot connect an analog modem without an adapter to
reduce the voltage and the frequency of the signal. I do not think
that the external modem is long for this world either because it has
the same limitations as the internal modem.
 
The telephone company was here this morning and installed the DSL filter per
my request. Windows XP Fax is still not working.

Is there a way to manually and totally remove ALL files that are installed
when Fax services is added and then do a totally clean install of the fax
service from the WinXP disk?
 
Is Your previous analog line changed to ISDN?
If is then you must change modem card for ISDN and you can fax again.
(e-mail address removed)
 
I have VDSL on ISDN line and I can use ISDN modem for customers that not
have Internet but they have fone line.
Ask your company for sollution because who has ADSL and put filter on line
that can use fax modem analog or digital (ISDN).

(e-mail address removed)
 
Bonita

You have to connect your analogue fax/modem through a filter to the
telephone jack point, and then ensure that your fax program recognises the
analogue modem..
 
Mike,
The filter is in place. Windows XP Fax recognizes the modem in the Configure
Fax settings. Still does not work.

--
Bonita


Mike Hall (MS-MVP) said:
Bonita

You have to connect your analogue fax/modem through a filter to the
telephone jack point, and then ensure that your fax program recognises the
analogue modem..

--
Mike Hall
MVP - Windows Shell/User


Bonita said:
The telephone company was here this morning and installed the DSL filter
per
my request. Windows XP Fax is still not working.

Is there a way to manually and totally remove ALL files that are installed
when Fax services is added and then do a totally clean install of the fax
service from the WinXP disk?

--
Bonita


Earl F. Parrish said:
As I said, something is inconsistent in your statement. No fax
program could work with a digital line. You need to determine more
accurately what your phone company did. Did they perhaps install a
DSL line filter suitable for connecting a standard analog voice
line to the DSL line?
--
Russ Valentine
[MVP-Outlook]

I think that this is similar to the in-house phone system in office
buildings. You cannot connect an analog modem without an adapter to
reduce the voltage and the frequency of the signal. I do not think
that the external modem is long for this world either because it has
the same limitations as the internal modem.
Click to expand...
Click to expand...
Click to expand...
 
You most likely now have a modem that is not compatible with Windows XP Fax.
See if it is on the Windows XP HCL list. Windows XP Fax is a very anemic
program that works with few modems and is getting worse all the time.
--
Russ Valentine
[MVP-Outlook]
Bonita said:
Mike,
The filter is in place. Windows XP Fax recognizes the modem in the
Configure
Fax settings. Still does not work.

--
Bonita


Mike Hall (MS-MVP) said:
Bonita

You have to connect your analogue fax/modem through a filter to the
telephone jack point, and then ensure that your fax program recognises
the
analogue modem..

--
Mike Hall
MVP - Windows Shell/User


Bonita said:
The telephone company was here this morning and installed the DSL
filter
per
my request. Windows XP Fax is still not working.

Is there a way to manually and totally remove ALL files that are
installed
when Fax services is added and then do a totally clean install of the
fax
service from the WinXP disk?

--
Bonita


:


As I said, something is inconsistent in your statement. No fax
program could work with a digital line. You need to determine more
accurately what your phone company did. Did they perhaps install a
DSL line filter suitable for connecting a standard analog voice
line to the DSL line?
--
Russ Valentine
[MVP-Outlook]

I think that this is similar to the in-house phone system in office
buildings. You cannot connect an analog modem without an adapter to
reduce the voltage and the frequency of the signal. I do not think
that the external modem is long for this world either because it has
the same limitations as the internal modem.
Click to expand...
Click to expand...
Click to expand...
 
Russ,
I did check. It is on the Windows XP HCL list as being compatible.
--
Bonita


Russ Valentine said:
You most likely now have a modem that is not compatible with Windows XP Fax.
See if it is on the Windows XP HCL list. Windows XP Fax is a very anemic
program that works with few modems and is getting worse all the time.
--
Russ Valentine
[MVP-Outlook]
Bonita said:
Mike,
The filter is in place. Windows XP Fax recognizes the modem in the
Configure
Fax settings. Still does not work.

--
Bonita


Mike Hall (MS-MVP) said:
Bonita

You have to connect your analogue fax/modem through a filter to the
telephone jack point, and then ensure that your fax program recognises
the
analogue modem..

--
Mike Hall
MVP - Windows Shell/User


The telephone company was here this morning and installed the DSL
filter
per
my request. Windows XP Fax is still not working.

Is there a way to manually and totally remove ALL files that are
installed
when Fax services is added and then do a totally clean install of the
fax
service from the WinXP disk?

--
Bonita


:


As I said, something is inconsistent in your statement. No fax
program could work with a digital line. You need to determine more
accurately what your phone company did. Did they perhaps install a
DSL line filter suitable for connecting a standard analog voice
line to the DSL line?
--
Russ Valentine
[MVP-Outlook]

I think that this is similar to the in-house phone system in office
buildings. You cannot connect an analog modem without an adapter to
reduce the voltage and the frequency of the signal. I do not think
that the external modem is long for this world either because it has
the same limitations as the internal modem.
Click to expand...
Click to expand...
Click to expand...
 
Probably something about the line filter isn't though.
--
Russ Valentine
[MVP-Outlook]
Bonita said:
Russ,
I did check. It is on the Windows XP HCL list as being compatible.
--
Bonita


Russ Valentine said:
You most likely now have a modem that is not compatible with Windows XP
Fax.
See if it is on the Windows XP HCL list. Windows XP Fax is a very anemic
program that works with few modems and is getting worse all the time.
--
Russ Valentine
[MVP-Outlook]
Bonita said:
Mike,
The filter is in place. Windows XP Fax recognizes the modem in the
Configure
Fax settings. Still does not work.

--
Bonita


:

Bonita

You have to connect your analogue fax/modem through a filter to the
telephone jack point, and then ensure that your fax program recognises
the
analogue modem..

--
Mike Hall
MVP - Windows Shell/User


The telephone company was here this morning and installed the DSL
filter
per
my request. Windows XP Fax is still not working.

Is there a way to manually and totally remove ALL files that are
installed
when Fax services is added and then do a totally clean install of
the
fax
service from the WinXP disk?

--
Bonita


:


As I said, something is inconsistent in your statement. No fax
program could work with a digital line. You need to determine
more
accurately what your phone company did. Did they perhaps install
a
DSL line filter suitable for connecting a standard analog voice
line to the DSL line?
--
Russ Valentine
[MVP-Outlook]

I think that this is similar to the in-house phone system in office
buildings. You cannot connect an analog modem without an adapter
to
reduce the voltage and the frequency of the signal. I do not think
that the external modem is long for this world either because it
has
the same limitations as the internal modem.
Click to expand...
Click to expand...
Click to expand...
 
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