Fax server information cannot be retrieved

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Guest

I had XP Home Edition, I coudl send fax fine. Then I upgraded to XP
Professional SP2 and while trying to send a fax, I had the following error
message titled "send Fax Wizard": "Fax server information cannot be
retrieved. The Fax wizard will close now." So I uninstalled Fax Services and
when I try to reinstall it, it says: "Copy Error" "Setup cannot copy the file
fxswzrd.dl_. Ensure that the disk labeled 'Windows XP Profesional Service
Pack 2 CD' is in the drive selected below, or provide the location where the
file can be found." and this file is on the XP CD!
Can you help to solve this installation problem?
 
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption. In
addition, the fax developers have worked on some modifications to the
fxsocm.inf file that might permit installation of the fax service. This is
an unsupported workaround that I can provide offline for use at your own
risk if you provide a valid email address and can accept zip files as
attachments.
 
Yes, please send me the workaround at (e-mail address removed)

Jacques

Russ Valentine said:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption. In
addition, the fax developers have worked on some modifications to the
fxsocm.inf file that might permit installation of the fax service. This is
an unsupported workaround that I can provide offline for use at your own
risk if you provide a valid email address and can accept zip files as
attachments.
--
Russ Valentine
[MVP-Outlook]
Jacques said:
I had XP Home Edition, I coudl send fax fine. Then I upgraded to XP
Professional SP2 and while trying to send a fax, I had the following error
message titled "send Fax Wizard": "Fax server information cannot be
retrieved. The Fax wizard will close now." So I uninstalled Fax Services
and
when I try to reinstall it, it says: "Copy Error" "Setup cannot copy the
file
fxswzrd.dl_. Ensure that the disk labeled 'Windows XP Profesional Service
Pack 2 CD' is in the drive selected below, or provide the location where
the
file can be found." and this file is on the XP CD!
Can you help to solve this installation problem?
Click to expand...
Click to expand...
 
It's never been applied successfully.
Most users are reporting that the procedure in
http://support.microsoft.com/kb/884018/EN-US/ works.
--
Russ Valentine
[MVP-Outlook]
Jacques said:
Yes, please send me the workaround at (e-mail address removed)

Jacques

Russ Valentine said:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message
during
the installation (distinguishing this from the very common problem where
the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there
is
no fax printer apparent and any attempt to send a fax results in the
error
message "Fax server information cannot be retrieved. The Fax Wizard will
now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that
might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption. In
addition, the fax developers have worked on some modifications to the
fxsocm.inf file that might permit installation of the fax service. This
is
an unsupported workaround that I can provide offline for use at your own
risk if you provide a valid email address and can accept zip files as
attachments.
--
Russ Valentine
[MVP-Outlook]
Jacques said:
I had XP Home Edition, I coudl send fax fine. Then I upgraded to XP
Professional SP2 and while trying to send a fax, I had the following
error
message titled "send Fax Wizard": "Fax server information cannot be
retrieved. The Fax wizard will close now." So I uninstalled Fax
Services
and
when I try to reinstall it, it says: "Copy Error" "Setup cannot copy
the
file
fxswzrd.dl_. Ensure that the disk labeled 'Windows XP Profesional
Service
Pack 2 CD' is in the drive selected below, or provide the location
where
the
file can be found." and this file is on the XP CD!
Can you help to solve this installation problem?
Click to expand...
Click to expand...
Click to expand...
 
I tried the hotfix and I rebuilt the corrupted security database and I still
have the same problem. Can you send me the unsupported workaround please?

Jacques

Russ Valentine said:
It's never been applied successfully.
Most users are reporting that the procedure in
http://support.microsoft.com/kb/884018/EN-US/ works.
--
Russ Valentine
[MVP-Outlook]
Jacques said:
Yes, please send me the workaround at (e-mail address removed)

Jacques

Russ Valentine said:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message
during
the installation (distinguishing this from the very common problem where
the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there
is
no fax printer apparent and any attempt to send a fax results in the
error
message "Fax server information cannot be retrieved. The Fax Wizard will
now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that
might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption. In
addition, the fax developers have worked on some modifications to the
fxsocm.inf file that might permit installation of the fax service. This
is
an unsupported workaround that I can provide offline for use at your own
risk if you provide a valid email address and can accept zip files as
attachments.
--
Russ Valentine
[MVP-Outlook]
I had XP Home Edition, I coudl send fax fine. Then I upgraded to XP
Professional SP2 and while trying to send a fax, I had the following
error
message titled "send Fax Wizard": "Fax server information cannot be
retrieved. The Fax wizard will close now." So I uninstalled Fax
Services
and
when I try to reinstall it, it says: "Copy Error" "Setup cannot copy
the
file
fxswzrd.dl_. Ensure that the disk labeled 'Windows XP Profesional
Service
Pack 2 CD' is in the drive selected below, or provide the location
where
the
file can be found." and this file is on the XP CD!
Can you help to solve this installation problem?
Click to expand...
Click to expand...
Click to expand...
 
Done.
--
Russ Valentine
[MVP-Outlook]
Jacques said:
I tried the hotfix and I rebuilt the corrupted security database and I
still
have the same problem. Can you send me the unsupported workaround please?

Jacques

Russ Valentine said:
It's never been applied successfully.
Most users are reporting that the procedure in
http://support.microsoft.com/kb/884018/EN-US/ works.
--
Russ Valentine
[MVP-Outlook]
Jacques said:
Yes, please send me the workaround at (e-mail address removed)

Jacques

:

Many users who have updated an older version of Windows XP to SP2
before
they try to install the fax service appear to be encountering a
problem
installing the fax service. In these cases there is no error message
during
the installation (distinguishing this from the very common problem
where
the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over
there
is
no fax printer apparent and any attempt to send a fax results in the
error
message "Fax server information cannot be retrieved. The Fax Wizard
will
now
close." This problem appears to occur because the security data base
is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that
might
fix the problem and that Microsoft does NOT recommend simply running
the
Esentutl.exe utility to recover from security database corruption. In
addition, the fax developers have worked on some modifications to the
fxsocm.inf file that might permit installation of the fax service.
This
is
an unsupported workaround that I can provide offline for use at your
own
risk if you provide a valid email address and can accept zip files as
attachments.
--
Russ Valentine
[MVP-Outlook]
I had XP Home Edition, I coudl send fax fine. Then I upgraded to XP
Professional SP2 and while trying to send a fax, I had the following
error
message titled "send Fax Wizard": "Fax server information cannot be
retrieved. The Fax wizard will close now." So I uninstalled Fax
Services
and
when I try to reinstall it, it says: "Copy Error" "Setup cannot copy
the
file
fxswzrd.dl_. Ensure that the disk labeled 'Windows XP Profesional
Service
Pack 2 CD' is in the drive selected below, or provide the location
where
the
file can be found." and this file is on the XP CD!
Can you help to solve this installation problem?
Click to expand...
Click to expand...
Click to expand...
 
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