FAX sending error

  • Thread starter Thread starter Bob
  • Start date Start date
B

Bob

Just got a new PC w/XP Pro. Installed FAX option and it
fails as follows using a Lucent Win Modem.
Handshaking seems to work fine. Displays that it is
sending page but at end, it says 'attempt to send fax
failed". If I send a multiple page fax, I get the same
error at the end of the last page after sending earlier
pages apparently successfully.
The modem is new as well.
I used microsofts fax option in win 2000 pro successfully
with no issues.
Ideas ???
 
I doubt a WinModem would work.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
 
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