fax problems with Windows XP Pro and Outlook 2007 database

[Dean]

I recently purchased a new Dell computer. The operating system is Windows XP
Pro. I also purchased the OEM version of Microsoft Office 2007 (small
business) I have used the XP fax program before with no problems but with
older versions of Microsoft Office. I use Microsoft Word alot and typically
generate flyers that I send to customers that I have been saving in my
Outlook address book. When I open a word file and select print, the drop
down box appears that allows me to select a printer or the fax program. I
select fax and the program opens normally as I'm used to. When it promps me
to select a recipient I click the tab that accesses my Outlook database and
selct the recipients I want. I keep moving forward and everything up to this
point is working perfectly until I get to the final tab that allows me to
send the fax. Normally, the program screen opens and the program loads all
the recipients in the pending box. Instead, the program doesn't open at all
and I have to go to the program file screen to open the fax program and only
a very small amount (if any) of the recipients I chose are lised and it's
like the whole fax program is in pause mode. I suspect some kind of setting
or compatibility issue between Outlook 2007 and the XP Pro fax program but I
don't know what. I used this program with a previous version of Outlook
(2003) with no problems whatsoever. Any help that you can provide would be
greatly appreciated. One last comment I have. One person I spoke to said
that Outlook 2007 was designed to work hand in hand with Vista and that the
fax program might not properly recognise my Outlook data base because of
this. Is there any truth to this?

Thanking you in advance for any help you can provide.

 

[Russ Valentine [MVP-Outlook]]

Specify what Contacts you see when you open the Fax program directly instead
of programmatically. You appear not to have configured the correct Outlook
Contacts Folder as the default for your OS. Once you do, XP Fax will use
those Contacts.
The integration of Outlook 2007 with the fax module is the same in XP as in
Vista. Nothing was changed there.

 

[Dean]

When I open the fax program directly my extire outlook contacts list
(including the subfolders I set-up) are all available to select. Of course
if I generate a generic fax flyer in word 2007 I have to open it in word in
order to send the fax to whomever I want but that is where my problems start
as described below. If I open fax on its own it doesn't allow you to add an
attachment to the recipients I want to send the fax to. Do you have any
other suggestions?
--
Dean

Specify what Contacts you see when you open the Fax program directly instead
of programmatically. You appear not to have configured the correct Outlook
Contacts Folder as the default for your OS. Once you do, XP Fax will use
those Contacts.
The integration of Outlook 2007 with the fax module is the same in XP as in
Vista. Nothing was changed there.
--
Russ Valentine
[MVP-Outlook]

I recently purchased a new Dell computer. The operating system is Windows
XP
Pro. I also purchased the OEM version of Microsoft Office 2007 (small
business) I have used the XP fax program before with no problems but with
older versions of Microsoft Office. I use Microsoft Word alot and
typically
generate flyers that I send to customers that I have been saving in my
Outlook address book. When I open a word file and select print, the drop
down box appears that allows me to select a printer or the fax program. I
select fax and the program opens normally as I'm used to. When it promps
me
to select a recipient I click the tab that accesses my Outlook database
and
selct the recipients I want. I keep moving forward and everything up to
this
point is working perfectly until I get to the final tab that allows me to
send the fax. Normally, the program screen opens and the program loads
all
the recipients in the pending box. Instead, the program doesn't open at
all
and I have to go to the program file screen to open the fax program and
only
a very small amount (if any) of the recipients I chose are lised and it's
like the whole fax program is in pause mode. I suspect some kind of
setting
or compatibility issue between Outlook 2007 and the XP Pro fax program but
I
don't know what. I used this program with a previous version of Outlook
(2003) with no problems whatsoever. Any help that you can provide would
be
greatly appreciated. One last comment I have. One person I spoke to said
that Outlook 2007 was designed to work hand in hand with Vista and that
the
fax program might not properly recognise my Outlook data base because of
this. Is there any truth to this?

Thanking you in advance for any help you can provide.

 

[Russ Valentine [MVP-Outlook]]

Your post is too unclear. Let me make sure I understand what you're trying
to say. When you open the Fax program using Word's Print command, do all of
your Outlook Contacts appear as expected? What do you mean by "the program
doesn't open at all?" If you are selecting your fax recipients, that
suggests the fax program is already open. Clarify what isn't opening and
what isn't happening that should.
--
Russ Valentine
[MVP-Outlook]

When I open the fax program directly my extire outlook contacts list
(including the subfolders I set-up) are all available to select. Of
course
if I generate a generic fax flyer in word 2007 I have to open it in word
in
order to send the fax to whomever I want but that is where my problems
start
as described below. If I open fax on its own it doesn't allow you to add
an
attachment to the recipients I want to send the fax to. Do you have any
other suggestions?
--
Dean

Specify what Contacts you see when you open the Fax program directly
instead
of programmatically. You appear not to have configured the correct
Outlook
Contacts Folder as the default for your OS. Once you do, XP Fax will use
those Contacts.
The integration of Outlook 2007 with the fax module is the same in XP as
in
Vista. Nothing was changed there.
--
Russ Valentine
[MVP-Outlook]

I recently purchased a new Dell computer. The operating system is
Windows
XP
Pro. I also purchased the OEM version of Microsoft Office 2007 (small
business) I have used the XP fax program before with no problems but
with
older versions of Microsoft Office. I use Microsoft Word alot and
typically
generate flyers that I send to customers that I have been saving in my
Outlook address book. When I open a word file and select print, the
drop
down box appears that allows me to select a printer or the fax program.
I
select fax and the program opens normally as I'm used to. When it
promps
me
to select a recipient I click the tab that accesses my Outlook database
and
selct the recipients I want. I keep moving forward and everything up
to
this
point is working perfectly until I get to the final tab that allows me
to
send the fax. Normally, the program screen opens and the program loads
all
the recipients in the pending box. Instead, the program doesn't open
at
all
and I have to go to the program file screen to open the fax program and
only
a very small amount (if any) of the recipients I chose are lised and
it's
like the whole fax program is in pause mode. I suspect some kind of
setting
or compatibility issue between Outlook 2007 and the XP Pro fax program
but
I
don't know what. I used this program with a previous version of
Outlook
(2003) with no problems whatsoever. Any help that you can provide
would
be
greatly appreciated. One last comment I have. One person I spoke to
said
that Outlook 2007 was designed to work hand in hand with Vista and that
the
fax program might not properly recognise my Outlook data base because
of
this. Is there any truth to this?

Thanking you in advance for any help you can provide.

 

[Dean]

Sorry for the confusion. When I open a word file and select print and then
choose fax the program does open. As I go through the steps that follow a
drop down box allows me to select any and all of my outlook contacts. This
tells me that the fax program is finding them. I can select as many or as
few contacts as I want and when I click the next box all the names and
numbers show up on the fax program like they are supposed to. Up to this
point everything is working they way it should. Here is where the problems
start. When the contacts have been selected and I click the send fax box the
fax program then disappears and nothing happens. The word file is still open
but that is all. For curiosity I then opened the fax program on its own to
see if there were any outgoing faxes pending and usually there are none or
only a very small few of the ones I actually selected. The last time I tried
to send a fax I selected 10 contacts, the program didn't start sending
anything and when I opened the program on its own to see if the contacts were
there, only 2 showed up and the program wasn't sending them. Like I said,
the problem seems to start when I click the send fax box and then the fax
program shuts down and disappears.
--
Dean

Your post is too unclear. Let me make sure I understand what you're trying
to say. When you open the Fax program using Word's Print command, do all of
your Outlook Contacts appear as expected? What do you mean by "the program
doesn't open at all?" If you are selecting your fax recipients, that
suggests the fax program is already open. Clarify what isn't opening and
what isn't happening that should.
--
Russ Valentine
[MVP-Outlook]

When I open the fax program directly my extire outlook contacts list
(including the subfolders I set-up) are all available to select. Of
course
if I generate a generic fax flyer in word 2007 I have to open it in word
in
order to send the fax to whomever I want but that is where my problems
start
as described below. If I open fax on its own it doesn't allow you to add
an
attachment to the recipients I want to send the fax to. Do you have any
other suggestions?
--
Dean

Specify what Contacts you see when you open the Fax program directly
instead
of programmatically. You appear not to have configured the correct
Outlook
Contacts Folder as the default for your OS. Once you do, XP Fax will use
those Contacts.
The integration of Outlook 2007 with the fax module is the same in XP as
in
Vista. Nothing was changed there.
--
Russ Valentine
[MVP-Outlook]
I recently purchased a new Dell computer. The operating system is
Windows
XP
Pro. I also purchased the OEM version of Microsoft Office 2007 (small
business) I have used the XP fax program before with no problems but
with
older versions of Microsoft Office. I use Microsoft Word alot and
typically
generate flyers that I send to customers that I have been saving in my
Outlook address book. When I open a word file and select print, the
drop
down box appears that allows me to select a printer or the fax program.
I
select fax and the program opens normally as I'm used to. When it
promps
me
to select a recipient I click the tab that accesses my Outlook database
and
selct the recipients I want. I keep moving forward and everything up
to
this
point is working perfectly until I get to the final tab that allows me
to
send the fax. Normally, the program screen opens and the program loads
all
the recipients in the pending box. Instead, the program doesn't open
at
all
and I have to go to the program file screen to open the fax program and
only
a very small amount (if any) of the recipients I chose are lised and
it's
like the whole fax program is in pause mode. I suspect some kind of
setting
or compatibility issue between Outlook 2007 and the XP Pro fax program
but
I
don't know what. I used this program with a previous version of
Outlook
(2003) with no problems whatsoever. Any help that you can provide
would
be
greatly appreciated. One last comment I have. One person I spoke to
said
that Outlook 2007 was designed to work hand in hand with Vista and that
the
fax program might not properly recognise my Outlook data base because
of
this. Is there any truth to this?

Thanking you in advance for any help you can provide.

 

[Russ Valentine [MVP-Outlook]]

XP Fax has never supported sending to multiple recipients despite
Microsoft's claim to the contrary and your previous ability to do so. If you
send to just 3 or fewer recipients, what happens? I see no indication that
Outlook is in play here.
--
Russ Valentine
[MVP-Outlook]

Sorry for the confusion. When I open a word file and select print and
then
choose fax the program does open. As I go through the steps that follow a
drop down box allows me to select any and all of my outlook contacts.
This
tells me that the fax program is finding them. I can select as many or as
few contacts as I want and when I click the next box all the names and
numbers show up on the fax program like they are supposed to. Up to this
point everything is working they way it should. Here is where the
problems
start. When the contacts have been selected and I click the send fax box
the
fax program then disappears and nothing happens. The word file is still
open
but that is all. For curiosity I then opened the fax program on its own
to
see if there were any outgoing faxes pending and usually there are none or
only a very small few of the ones I actually selected. The last time I
tried
to send a fax I selected 10 contacts, the program didn't start sending
anything and when I opened the program on its own to see if the contacts
were
there, only 2 showed up and the program wasn't sending them. Like I said,
the problem seems to start when I click the send fax box and then the fax
program shuts down and disappears.
--
Dean

Your post is too unclear. Let me make sure I understand what you're
trying
to say. When you open the Fax program using Word's Print command, do all
of
your Outlook Contacts appear as expected? What do you mean by "the
program
doesn't open at all?" If you are selecting your fax recipients, that
suggests the fax program is already open. Clarify what isn't opening and
what isn't happening that should.
--
Russ Valentine
[MVP-Outlook]

When I open the fax program directly my extire outlook contacts list
(including the subfolders I set-up) are all available to select. Of
course
if I generate a generic fax flyer in word 2007 I have to open it in
word
in
order to send the fax to whomever I want but that is where my problems
start
as described below. If I open fax on its own it doesn't allow you to
add
an
attachment to the recipients I want to send the fax to. Do you have
any
other suggestions?
--
Dean


:

Specify what Contacts you see when you open the Fax program directly
instead
of programmatically. You appear not to have configured the correct
Outlook
Contacts Folder as the default for your OS. Once you do, XP Fax will
use
those Contacts.
The integration of Outlook 2007 with the fax module is the same in XP
as
in
Vista. Nothing was changed there.
--
Russ Valentine
[MVP-Outlook]
I recently purchased a new Dell computer. The operating system is
Windows
XP
Pro. I also purchased the OEM version of Microsoft Office 2007
(small
business) I have used the XP fax program before with no problems
but
with
older versions of Microsoft Office. I use Microsoft Word alot and
typically
generate flyers that I send to customers that I have been saving in
my
Outlook address book. When I open a word file and select print, the
drop
down box appears that allows me to select a printer or the fax
program.
I
select fax and the program opens normally as I'm used to. When it
promps
me
to select a recipient I click the tab that accesses my Outlook
database
and
selct the recipients I want. I keep moving forward and everything
up
to
this
point is working perfectly until I get to the final tab that allows
me
to
send the fax. Normally, the program screen opens and the program
loads
all
the recipients in the pending box. Instead, the program doesn't
open
at
all
and I have to go to the program file screen to open the fax program
and
only
a very small amount (if any) of the recipients I chose are lised and
it's
like the whole fax program is in pause mode. I suspect some kind of
setting
or compatibility issue between Outlook 2007 and the XP Pro fax
program
but
I
don't know what. I used this program with a previous version of
Outlook
(2003) with no problems whatsoever. Any help that you can provide
would
be
greatly appreciated. One last comment I have. One person I spoke
to
said
that Outlook 2007 was designed to work hand in hand with Vista and
that
the
fax program might not properly recognise my Outlook data base
because
of
this. Is there any truth to this?

Thanking you in advance for any help you can provide.

 

[Dean]

I will have to give that a try and get back to you. Normally when I am
sending out faxes I send out many. This could range from as few as 10-15 to
as many as 100 or more. I can tell you that the program worked flawlessly on
my old computer which also used the XP Pro operating system but I had Outlook
2000 on that computer and not 2007
--
Dean

XP Fax has never supported sending to multiple recipients despite
Microsoft's claim to the contrary and your previous ability to do so. If you
send to just 3 or fewer recipients, what happens? I see no indication that
Outlook is in play here.
--
Russ Valentine
[MVP-Outlook]

Sorry for the confusion. When I open a word file and select print and
then
choose fax the program does open. As I go through the steps that follow a
drop down box allows me to select any and all of my outlook contacts.
This
tells me that the fax program is finding them. I can select as many or as
few contacts as I want and when I click the next box all the names and
numbers show up on the fax program like they are supposed to. Up to this
point everything is working they way it should. Here is where the
problems
start. When the contacts have been selected and I click the send fax box
the
fax program then disappears and nothing happens. The word file is still
open
but that is all. For curiosity I then opened the fax program on its own
to
see if there were any outgoing faxes pending and usually there are none or
only a very small few of the ones I actually selected. The last time I
tried
to send a fax I selected 10 contacts, the program didn't start sending
anything and when I opened the program on its own to see if the contacts
were
there, only 2 showed up and the program wasn't sending them. Like I said,
the problem seems to start when I click the send fax box and then the fax
program shuts down and disappears.
--
Dean

Your post is too unclear. Let me make sure I understand what you're
trying
to say. When you open the Fax program using Word's Print command, do all
of
your Outlook Contacts appear as expected? What do you mean by "the
program
doesn't open at all?" If you are selecting your fax recipients, that
suggests the fax program is already open. Clarify what isn't opening and
what isn't happening that should.
--
Russ Valentine
[MVP-Outlook]
When I open the fax program directly my extire outlook contacts list
(including the subfolders I set-up) are all available to select. Of
course
if I generate a generic fax flyer in word 2007 I have to open it in
word
in
order to send the fax to whomever I want but that is where my problems
start
as described below. If I open fax on its own it doesn't allow you to
add
an
attachment to the recipients I want to send the fax to. Do you have
any
other suggestions?
--
Dean


:

Specify what Contacts you see when you open the Fax program directly
instead
of programmatically. You appear not to have configured the correct
Outlook
Contacts Folder as the default for your OS. Once you do, XP Fax will
use
those Contacts.
The integration of Outlook 2007 with the fax module is the same in XP
as
in
Vista. Nothing was changed there.
--
Russ Valentine
[MVP-Outlook]
I recently purchased a new Dell computer. The operating system is
Windows
XP
Pro. I also purchased the OEM version of Microsoft Office 2007
(small
business) I have used the XP fax program before with no problems
but
with
older versions of Microsoft Office. I use Microsoft Word alot and
typically
generate flyers that I send to customers that I have been saving in
my
Outlook address book. When I open a word file and select print, the
drop
down box appears that allows me to select a printer or the fax
program.
I
select fax and the program opens normally as I'm used to. When it
promps
me
to select a recipient I click the tab that accesses my Outlook
database
and
selct the recipients I want. I keep moving forward and everything
up
to
this
point is working perfectly until I get to the final tab that allows
me
to
send the fax. Normally, the program screen opens and the program
loads
all
the recipients in the pending box. Instead, the program doesn't
open
at
all
and I have to go to the program file screen to open the fax program
and
only
a very small amount (if any) of the recipients I chose are lised and
it's
like the whole fax program is in pause mode. I suspect some kind of
setting
or compatibility issue between Outlook 2007 and the XP Pro fax
program
but
I
don't know what. I used this program with a previous version of
Outlook
(2003) with no problems whatsoever. Any help that you can provide
would
be
greatly appreciated. One last comment I have. One person I spoke
to
said
that Outlook 2007 was designed to work hand in hand with Vista and
that
the
fax program might not properly recognise my Outlook data base
because
of
this. Is there any truth to this?

Thanking you in advance for any help you can provide.

 

[Russ Valentine [MVP-Outlook]]

I can tell you that that is the exception and not the rule. The vast
majority of users encounter what you are encountering now. You are now using
a different modem. Outlook is not in play. To send to more than 3
recipients, you'll need fax software capable of doing so. XP fax is not one.
--
Russ Valentine
[MVP-Outlook]

I will have to give that a try and get back to you. Normally when I am
sending out faxes I send out many. This could range from as few as 10-15
to
as many as 100 or more. I can tell you that the program worked flawlessly
on
my old computer which also used the XP Pro operating system but I had
Outlook
2000 on that computer and not 2007
--
Dean

XP Fax has never supported sending to multiple recipients despite
Microsoft's claim to the contrary and your previous ability to do so. If
you
send to just 3 or fewer recipients, what happens? I see no indication
that
Outlook is in play here.
--
Russ Valentine
[MVP-Outlook]

Sorry for the confusion. When I open a word file and select print and
then
choose fax the program does open. As I go through the steps that
follow a
drop down box allows me to select any and all of my outlook contacts.
This
tells me that the fax program is finding them. I can select as many or
as
few contacts as I want and when I click the next box all the names and
numbers show up on the fax program like they are supposed to. Up to
this
point everything is working they way it should. Here is where the
problems
start. When the contacts have been selected and I click the send fax
box
the
fax program then disappears and nothing happens. The word file is
still
open
but that is all. For curiosity I then opened the fax program on its
own
to
see if there were any outgoing faxes pending and usually there are none
or
only a very small few of the ones I actually selected. The last time I
tried
to send a fax I selected 10 contacts, the program didn't start sending
anything and when I opened the program on its own to see if the
contacts
were
there, only 2 showed up and the program wasn't sending them. Like I
said,
the problem seems to start when I click the send fax box and then the
fax
program shuts down and disappears.
--
Dean


:

Your post is too unclear. Let me make sure I understand what you're
trying
to say. When you open the Fax program using Word's Print command, do
all
of
your Outlook Contacts appear as expected? What do you mean by "the
program
doesn't open at all?" If you are selecting your fax recipients, that
suggests the fax program is already open. Clarify what isn't opening
and
what isn't happening that should.
--
Russ Valentine
[MVP-Outlook]
When I open the fax program directly my extire outlook contacts list
(including the subfolders I set-up) are all available to select. Of
course
if I generate a generic fax flyer in word 2007 I have to open it in
word
in
order to send the fax to whomever I want but that is where my
problems
start
as described below. If I open fax on its own it doesn't allow you
to
add
an
attachment to the recipients I want to send the fax to. Do you have
any
other suggestions?
--
Dean


:

Specify what Contacts you see when you open the Fax program
directly
instead
of programmatically. You appear not to have configured the correct
Outlook
Contacts Folder as the default for your OS. Once you do, XP Fax
will
use
those Contacts.
The integration of Outlook 2007 with the fax module is the same in
XP
as
in
Vista. Nothing was changed there.
--
Russ Valentine
[MVP-Outlook]
I recently purchased a new Dell computer. The operating system is
Windows
XP
Pro. I also purchased the OEM version of Microsoft Office 2007
(small
business) I have used the XP fax program before with no problems
but
with
older versions of Microsoft Office. I use Microsoft Word alot
and
typically
generate flyers that I send to customers that I have been saving
in
my
Outlook address book. When I open a word file and select print,
the
drop
down box appears that allows me to select a printer or the fax
program.
I
select fax and the program opens normally as I'm used to. When
it
promps
me
to select a recipient I click the tab that accesses my Outlook
database
and
selct the recipients I want. I keep moving forward and
everything
up
to
this
point is working perfectly until I get to the final tab that
allows
me
to
send the fax. Normally, the program screen opens and the program
loads
all
the recipients in the pending box. Instead, the program doesn't
open
at
all
and I have to go to the program file screen to open the fax
program
and
only
a very small amount (if any) of the recipients I chose are lised
and
it's
like the whole fax program is in pause mode. I suspect some kind
of
setting
or compatibility issue between Outlook 2007 and the XP Pro fax
program
but
I
don't know what. I used this program with a previous version of
Outlook
(2003) with no problems whatsoever. Any help that you can
provide
would
be
greatly appreciated. One last comment I have. One person I
spoke
to
said
that Outlook 2007 was designed to work hand in hand with Vista
and
that
the
fax program might not properly recognise my Outlook data base
because
of
this. Is there any truth to this?

Thanking you in advance for any help you can provide.

 

[Dean]

Thanks for your input Russ. This wasn't exactly the answer I was looking for
but I suppose does put some closure on my issue. I just find it incredibly
odd that my old computer worked flawlessly when multiple recipients were
selected and as you say, no more than 3 on my new computer. Anyway, thanks
again for your input.
--
Dean

I can tell you that that is the exception and not the rule. The vast
majority of users encounter what you are encountering now. You are now using
a different modem. Outlook is not in play. To send to more than 3
recipients, you'll need fax software capable of doing so. XP fax is not one.
--
Russ Valentine
[MVP-Outlook]

I will have to give that a try and get back to you. Normally when I am
sending out faxes I send out many. This could range from as few as 10-15
to
as many as 100 or more. I can tell you that the program worked flawlessly
on
my old computer which also used the XP Pro operating system but I had
Outlook
2000 on that computer and not 2007
--
Dean

XP Fax has never supported sending to multiple recipients despite
Microsoft's claim to the contrary and your previous ability to do so. If
you
send to just 3 or fewer recipients, what happens? I see no indication
that
Outlook is in play here.
--
Russ Valentine
[MVP-Outlook]
Sorry for the confusion. When I open a word file and select print and
then
choose fax the program does open. As I go through the steps that
follow a
drop down box allows me to select any and all of my outlook contacts.
This
tells me that the fax program is finding them. I can select as many or
as
few contacts as I want and when I click the next box all the names and
numbers show up on the fax program like they are supposed to. Up to
this
point everything is working they way it should. Here is where the
problems
start. When the contacts have been selected and I click the send fax
box
the
fax program then disappears and nothing happens. The word file is
still
open
but that is all. For curiosity I then opened the fax program on its
own
to
see if there were any outgoing faxes pending and usually there are none
or
only a very small few of the ones I actually selected. The last time I
tried
to send a fax I selected 10 contacts, the program didn't start sending
anything and when I opened the program on its own to see if the
contacts
were
there, only 2 showed up and the program wasn't sending them. Like I
said,
the problem seems to start when I click the send fax box and then the
fax
program shuts down and disappears.
--
Dean


:

Your post is too unclear. Let me make sure I understand what you're
trying
to say. When you open the Fax program using Word's Print command, do
all
of
your Outlook Contacts appear as expected? What do you mean by "the
program
doesn't open at all?" If you are selecting your fax recipients, that
suggests the fax program is already open. Clarify what isn't opening
and
what isn't happening that should.
--
Russ Valentine
[MVP-Outlook]
When I open the fax program directly my extire outlook contacts list
(including the subfolders I set-up) are all available to select. Of
course
if I generate a generic fax flyer in word 2007 I have to open it in
word
in
order to send the fax to whomever I want but that is where my
problems
start
as described below. If I open fax on its own it doesn't allow you
to
add
an
attachment to the recipients I want to send the fax to. Do you have
any
other suggestions?
--
Dean


:

Specify what Contacts you see when you open the Fax program
directly
instead
of programmatically. You appear not to have configured the correct
Outlook
Contacts Folder as the default for your OS. Once you do, XP Fax
will
use
those Contacts.
The integration of Outlook 2007 with the fax module is the same in
XP
as
in
Vista. Nothing was changed there.
--
Russ Valentine
[MVP-Outlook]
I recently purchased a new Dell computer. The operating system is
Windows
XP
Pro. I also purchased the OEM version of Microsoft Office 2007
(small
business) I have used the XP fax program before with no problems
but
with
older versions of Microsoft Office. I use Microsoft Word alot
and
typically
generate flyers that I send to customers that I have been saving
in
my
Outlook address book. When I open a word file and select print,
the
drop
down box appears that allows me to select a printer or the fax
program.
I
select fax and the program opens normally as I'm used to. When
it
promps
me
to select a recipient I click the tab that accesses my Outlook
database
and
selct the recipients I want. I keep moving forward and
everything
up
to
this
point is working perfectly until I get to the final tab that
allows
me
to
send the fax. Normally, the program screen opens and the program
loads
all
the recipients in the pending box. Instead, the program doesn't
open
at
all
and I have to go to the program file screen to open the fax
program
and
only
a very small amount (if any) of the recipients I chose are lised
and
it's
like the whole fax program is in pause mode. I suspect some kind
of
setting
or compatibility issue between Outlook 2007 and the XP Pro fax
program
but
I
don't know what. I used this program with a previous version of
Outlook
(2003) with no problems whatsoever. Any help that you can
provide
would
be
greatly appreciated. One last comment I have. One person I
spoke
to
said
that Outlook 2007 was designed to work hand in hand with Vista
and
that
the
fax program might not properly recognise my Outlook data base
because
of
this. Is there any truth to this?

Thanking you in advance for any help you can provide.

 

[Russ Valentine [MVP-Outlook]]

I find it odd, too and sad. Microsoft Fax products are supposed to have this
capability, and Microsoft even still pretends it does. But the experience in
the real world unfortunately says otherwise.
--
Russ Valentine
[MVP-Outlook]

Thanks for your input Russ. This wasn't exactly the answer I was looking
for
but I suppose does put some closure on my issue. I just find it
incredibly
odd that my old computer worked flawlessly when multiple recipients were
selected and as you say, no more than 3 on my new computer. Anyway,
thanks
again for your input.
--
Dean

I can tell you that that is the exception and not the rule. The vast
majority of users encounter what you are encountering now. You are now
using
a different modem. Outlook is not in play. To send to more than 3
recipients, you'll need fax software capable of doing so. XP fax is not
one.
--
Russ Valentine
[MVP-Outlook]

I will have to give that a try and get back to you. Normally when I am
sending out faxes I send out many. This could range from as few as
10-15
to
as many as 100 or more. I can tell you that the program worked
flawlessly
on
my old computer which also used the XP Pro operating system but I had
Outlook
2000 on that computer and not 2007
--
Dean


:

XP Fax has never supported sending to multiple recipients despite
Microsoft's claim to the contrary and your previous ability to do so.
If
you
send to just 3 or fewer recipients, what happens? I see no indication
that
Outlook is in play here.
--
Russ Valentine
[MVP-Outlook]
Sorry for the confusion. When I open a word file and select print
and
then
choose fax the program does open. As I go through the steps that
follow a
drop down box allows me to select any and all of my outlook
contacts.
This
tells me that the fax program is finding them. I can select as many
or
as
few contacts as I want and when I click the next box all the names
and
numbers show up on the fax program like they are supposed to. Up to
this
point everything is working they way it should. Here is where the
problems
start. When the contacts have been selected and I click the send
fax
box
the
fax program then disappears and nothing happens. The word file is
still
open
but that is all. For curiosity I then opened the fax program on its
own
to
see if there were any outgoing faxes pending and usually there are
none
or
only a very small few of the ones I actually selected. The last
time I
tried
to send a fax I selected 10 contacts, the program didn't start
sending
anything and when I opened the program on its own to see if the
contacts
were
there, only 2 showed up and the program wasn't sending them. Like I
said,
the problem seems to start when I click the send fax box and then
the
fax
program shuts down and disappears.
--
Dean


:

Your post is too unclear. Let me make sure I understand what you're
trying
to say. When you open the Fax program using Word's Print command,
do
all
of
your Outlook Contacts appear as expected? What do you mean by "the
program
doesn't open at all?" If you are selecting your fax recipients,
that
suggests the fax program is already open. Clarify what isn't
opening
and
what isn't happening that should.
--
Russ Valentine
[MVP-Outlook]
When I open the fax program directly my extire outlook contacts
list
(including the subfolders I set-up) are all available to select.
Of
course
if I generate a generic fax flyer in word 2007 I have to open it
in
word
in
order to send the fax to whomever I want but that is where my
problems
start
as described below. If I open fax on its own it doesn't allow
you
to
add
an
attachment to the recipients I want to send the fax to. Do you
have
any
other suggestions?
--
Dean


:

Specify what Contacts you see when you open the Fax program
directly
instead
of programmatically. You appear not to have configured the
correct
Outlook
Contacts Folder as the default for your OS. Once you do, XP Fax
will
use
those Contacts.
The integration of Outlook 2007 with the fax module is the same
in
XP
as
in
Vista. Nothing was changed there.
--
Russ Valentine
[MVP-Outlook]
I recently purchased a new Dell computer. The operating system
is
Windows
XP
Pro. I also purchased the OEM version of Microsoft Office
2007
(small
business) I have used the XP fax program before with no
problems
but
with
older versions of Microsoft Office. I use Microsoft Word alot
and
typically
generate flyers that I send to customers that I have been
saving
in
my
Outlook address book. When I open a word file and select
print,
the
drop
down box appears that allows me to select a printer or the fax
program.
I
select fax and the program opens normally as I'm used to.
When
it
promps
me
to select a recipient I click the tab that accesses my Outlook
database
and
selct the recipients I want. I keep moving forward and
everything
up
to
this
point is working perfectly until I get to the final tab that
allows
me
to
send the fax. Normally, the program screen opens and the
program
loads
all
the recipients in the pending box. Instead, the program
doesn't
open
at
all
and I have to go to the program file screen to open the fax
program
and
only
a very small amount (if any) of the recipients I chose are
lised
and
it's
like the whole fax program is in pause mode. I suspect some
kind
of
setting
or compatibility issue between Outlook 2007 and the XP Pro fax
program
but
I
don't know what. I used this program with a previous version
of
Outlook
(2003) with no problems whatsoever. Any help that you can
provide
would
be
greatly appreciated. One last comment I have. One person I
spoke
to
said
that Outlook 2007 was designed to work hand in hand with Vista
and
that
the
fax program might not properly recognise my Outlook data base
because
of
this. Is there any truth to this?

Thanking you in advance for any help you can provide.