Fax Problem

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I have sent numerous faxes, but today, I was unable to send. I have checked
all my settings, the faxes are there in "pending" status, but nothing is
being sent. I have not made any changes to my system. HELP!!
 
You must provide at least some information.
Not even the fax program just stops working at random for no reason.
You were there. We weren't.
Think.
Something changed.
Overlook nothing--like is your modem plugged in?
Make sure you include your fax software, steps used to send faxes and what
happens as a bare minimum when you repost.
 
llO.K. I have checked that the modem is plugged in. I checked my hardware
profile to make sure it is enabled. The phone line is fine. The modem is:
GTWV.92 attached to COM 3 that came pre-installed on my computer. It was
working fine last week. The only thing I have done is a defrag. I don't
know enough to mess with anything else. What else can I tell you that will
help you help me? THANKS!

Russ Valentine said:
You must provide at least some information.
Not even the fax program just stops working at random for no reason.
You were there. We weren't.
Think.
Something changed.
Overlook nothing--like is your modem plugged in?
Make sure you include your fax software, steps used to send faxes and what
happens as a bare minimum when you repost.
--
Russ Valentine
[MVP-Outlook]
Sharon said:
I have sent numerous faxes, but today, I was unable to send. I have
checked
all my settings, the faxes are there in "pending" status, but nothing is
being sent. I have not made any changes to my system. HELP!!
Click to expand...
Click to expand...
 
Nothing yet.
Please answer the rest of my questions.
"Make sure you include your fax software, steps used to send faxes and what
happens, including error messages, sounds and Event viewer."
--
Russ Valentine
[MVP-Outlook]
Sharon said:
llO.K. I have checked that the modem is plugged in. I checked my
hardware
profile to make sure it is enabled. The phone line is fine. The modem
is:
GTWV.92 attached to COM 3 that came pre-installed on my computer. It was
working fine last week. The only thing I have done is a defrag. I don't
know enough to mess with anything else. What else can I tell you that
will
help you help me? THANKS!

Russ Valentine said:
You must provide at least some information.
Not even the fax program just stops working at random for no reason.
You were there. We weren't.
Think.
Something changed.
Overlook nothing--like is your modem plugged in?
Make sure you include your fax software, steps used to send faxes and
what
happens as a bare minimum when you repost.
--
Russ Valentine
[MVP-Outlook]
Sharon said:
I have sent numerous faxes, but today, I was unable to send. I have
checked
all my settings, the faxes are there in "pending" status, but nothing
is
being sent. I have not made any changes to my system. HELP!!
Click to expand...
Click to expand...
Click to expand...
 
Russ, a Restore before she did the Defrag will probably solve her problem.
Some files have been moved and her fax app may be in limbo.


Russ Valentine said:
Nothing yet.
Please answer the rest of my questions.
"Make sure you include your fax software, steps used to send faxes and what
happens, including error messages, sounds and Event viewer."
--
Russ Valentine
[MVP-Outlook]
Sharon said:
llO.K. I have checked that the modem is plugged in. I checked my
hardware
profile to make sure it is enabled. The phone line is fine. The modem
is:
GTWV.92 attached to COM 3 that came pre-installed on my computer. It was
working fine last week. The only thing I have done is a defrag. I don't
know enough to mess with anything else. What else can I tell you that
will
help you help me? THANKS!

Russ Valentine said:
You must provide at least some information.
Not even the fax program just stops working at random for no reason.
You were there. We weren't.
Think.
Something changed.
Overlook nothing--like is your modem plugged in?
Make sure you include your fax software, steps used to send faxes and
what
happens as a bare minimum when you repost.
--
Russ Valentine
[MVP-Outlook]
I have sent numerous faxes, but today, I was unable to send. I have
checked
all my settings, the faxes are there in "pending" status, but nothing
is
being sent. I have not made any changes to my system. HELP!!
Click to expand...
Click to expand...
Click to expand...
 
Thank you so much for all your help. This morning I received notification
that my fax was sent successfully. So, they received all four of my
attempts. I probably should have mentioned that I was trying to fax to a
long distance number. All the other faxes were to local numbers. I still
would like to know why that would make a difference and why it took so long
to accomplish. I entered to number the same way all four times: 18882802408.
Could the fact that it was long distance make a difference. Again, thank
you so much for your efforts.

Russ Valentine said:
Nothing yet.
Please answer the rest of my questions.
"Make sure you include your fax software, steps used to send faxes and what
happens, including error messages, sounds and Event viewer."
--
Russ Valentine
[MVP-Outlook]
Sharon said:
llO.K. I have checked that the modem is plugged in. I checked my
hardware
profile to make sure it is enabled. The phone line is fine. The modem
is:
GTWV.92 attached to COM 3 that came pre-installed on my computer. It was
working fine last week. The only thing I have done is a defrag. I don't
know enough to mess with anything else. What else can I tell you that
will
help you help me? THANKS!

Russ Valentine said:
You must provide at least some information.
Not even the fax program just stops working at random for no reason.
You were there. We weren't.
Think.
Something changed.
Overlook nothing--like is your modem plugged in?
Make sure you include your fax software, steps used to send faxes and
what
happens as a bare minimum when you repost.
--
Russ Valentine
[MVP-Outlook]
I have sent numerous faxes, but today, I was unable to send. I have
checked
all my settings, the faxes are there in "pending" status, but nothing
is
being sent. I have not made any changes to my system. HELP!!
Click to expand...
Click to expand...
Click to expand...
 
Never have I seen Defrag disable the fax program.
--
Russ Valentine
[MVP-Outlook]
Byte said:
Russ, a Restore before she did the Defrag will probably solve her problem.
Some files have been moved and her fax app may be in limbo.


Russ Valentine said:
Nothing yet.
Please answer the rest of my questions.
"Make sure you include your fax software, steps used to send faxes and
what
happens, including error messages, sounds and Event viewer."
--
Russ Valentine
[MVP-Outlook]
Sharon said:
llO.K. I have checked that the modem is plugged in. I checked my
hardware
profile to make sure it is enabled. The phone line is fine. The modem
is:
GTWV.92 attached to COM 3 that came pre-installed on my computer. It
was
working fine last week. The only thing I have done is a defrag. I
don't
know enough to mess with anything else. What else can I tell you that
will
help you help me? THANKS!

:

You must provide at least some information.
Not even the fax program just stops working at random for no reason.
You were there. We weren't.
Think.
Something changed.
Overlook nothing--like is your modem plugged in?
Make sure you include your fax software, steps used to send faxes and
what
happens as a bare minimum when you repost.
--
Russ Valentine
[MVP-Outlook]
I have sent numerous faxes, but today, I was unable to send. I have
checked
all my settings, the faxes are there in "pending" status, but
nothing
is
being sent. I have not made any changes to my system. HELP!!
Click to expand...
Click to expand...
Click to expand...
 
Absolutely. The fax program is very finicky when it comes to processing
dialing rules.
Like all of its predecessors, the Windows XP Fax service will not process
dialing rules unless the phone number to which you are sending the fax is in
"international format." Details on how to use international format to invoke
dialing rules are available here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318575
--
Russ Valentine
[MVP-Outlook]

Sharon said:
Thank you so much for all your help. This morning I received notification
that my fax was sent successfully. So, they received all four of my
attempts. I probably should have mentioned that I was trying to fax to a
long distance number. All the other faxes were to local numbers. I still
would like to know why that would make a difference and why it took so
long
to accomplish. I entered to number the same way all four times:
18882802408.
Could the fact that it was long distance make a difference. Again, thank
you so much for your efforts.

Russ Valentine said:
Nothing yet.
Please answer the rest of my questions.
"Make sure you include your fax software, steps used to send faxes and
what
happens, including error messages, sounds and Event viewer."
--
Russ Valentine
[MVP-Outlook]
Sharon said:
llO.K. I have checked that the modem is plugged in. I checked my
hardware
profile to make sure it is enabled. The phone line is fine. The modem
is:
GTWV.92 attached to COM 3 that came pre-installed on my computer. It
was
working fine last week. The only thing I have done is a defrag. I
don't
know enough to mess with anything else. What else can I tell you that
will
help you help me? THANKS!

:

You must provide at least some information.
Not even the fax program just stops working at random for no reason.
You were there. We weren't.
Think.
Something changed.
Overlook nothing--like is your modem plugged in?
Make sure you include your fax software, steps used to send faxes and
what
happens as a bare minimum when you repost.
--
Russ Valentine
[MVP-Outlook]
I have sent numerous faxes, but today, I was unable to send. I have
checked
all my settings, the faxes are there in "pending" status, but
nothing
is
being sent. I have not made any changes to my system. HELP!!
Click to expand...
Click to expand...
Click to expand...
 
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