fax problem

  • Thread starter Thread starter JP
  • Start date Start date
J

JP

After downloading service pack 2 from microsoft, my fax
will not work. I checked microsoft help forum and the
only mention I found of it was that the firewall was
blocking it. I don't have that firewall turned on because
I use the firewall from NORTON. That has the fax program
PERMITTED for access, but I still can't send or receive
faxes. I reconfigured all the fax software and the DEVICE
MANAGER says everything is working properly. The FAX
CONSOLE says "all fax printers are inaccessible". Can
anybody help me? Thanks.
 
This problem might be because of the Norton Firewall. Please take a look at
this link and follow the steps there.
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
Let us know if your fax works after this.
If the above doesnt work try uninstalling the Norton firewall and see if the
fax servuce works and let us know.

--
Mayuri Diwan
Microsoft Printing, Imaging and Fax Team

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