FAX printer does NOT finish

[Sponge Bob]

I have looked through all of the postings and have not found a problem
exactly like mine. When I print a scan to the FAX printer the progress bar
completly fills up right away and then does nothing after that. I have tried
stopping the spool, cleaned the spool, added and removed the fax components,
etc and nothing seems to work. An HP techncian in a chat that about all
that was left to do was a limited recovery (i.e. without formatting the C:
drive) but I shudder at all of the work to get every thing reinstalled. Is
there a better way?

I can receive Faxes but not send now. This has not been a problem in the
past.

 

[Russ Valentine [MVP-Outlook]]

You'll have to provide at least some information here. What file type are
you trying to print and with what software? This is not a fax issue at all
if you haven't even rendered the file. Fax software does not do any
rendering. The native application for the file type does.

 

[Sponge Bob]

Well Thanks Russ for the reply. I have a scanned document or picture and I
open it and print selecting the FAX printer. The FAX printer shows the
completion bar as complete but it never finishes the print job and so there
is nothing to send. The only way I can exit the print cycle is to cancel the
print. I guess that i assumed that the FAX printer prepared the document or
picture for faxing. I hope you can set me straight.

--
Learn from yesterday, live for today, hope for tomorrow.
The important thing is to not stop questioning. Albert Einstein

You'll have to provide at least some information here. What file type are
you trying to print and with what software? This is not a fax issue at all
if you haven't even rendered the file. Fax software does not do any
rendering. The native application for the file type does.

 

[Sponge Bob]

I'm sorry I didn't tell you what software I was using. It is the Photo
printing wizard that came with my HP computer.
--
Learn from yesterday, live for today, hope for tomorrow.
The important thing is to not stop questioning. Albert Einstein

You'll have to provide at least some information here. What file type are
you trying to print and with what software? This is not a fax issue at all
if you haven't even rendered the file. Fax software does not do any
rendering. The native application for the file type does.

 

[Russ Valentine [MVP-Outlook]]

Now you know where your problem lies, and we can't solve it. That software
is failing to render your image into a standard format that the Fax
transport can use. If HP cannot address this problem, please tell us so we
can avoid using their product.
--
Russ Valentine
[MVP-Outlook]

I'm sorry I didn't tell you what software I was using. It is the Photo
printing wizard that came with my HP computer.
--
Learn from yesterday, live for today, hope for tomorrow.
The important thing is to not stop questioning. Albert Einstein

You'll have to provide at least some information here. What file type are
you trying to print and with what software? This is not a fax issue at
all
if you haven't even rendered the file. Fax software does not do any
rendering. The native application for the file type does.
--
Russ Valentine
[MVP-Outlook]

I have looked through all of the postings and have not found a problem
exactly like mine. When I print a scan to the FAX printer the progress
bar
completly fills up right away and then does nothing after that. I have
tried
stopping the spool, cleaned the spool, added and removed the fax
components,
etc and nothing seems to work. An HP techncian in a chat that about
all
that was left to do was a limited recovery (i.e. without formatting the
C:
drive) but I shudder at all of the work to get every thing reinstalled.
Is
there a better way?

I can receive Faxes but not send now. This has not been a problem in
the
past.

 

[Sponge Bob]

Well the software works! But as a long time computer user and having changed
over to XP Pro within the year, I can say that what I see when using FAX
Wizard and Photo Print Wizard is not intuitive. I have been my own worst
enemy in tht I started sending faxes the same way as in win98 and I was
successful after many tries. Had I read the documentation I still might
have had problems maybe just not as severe as this time.

Basically the story is that the Photo Print Wizard doesn't complete until
you finish with the FAX wizard and I wasn't able to see anything but a cover
letter when I previewed the FAX and the print wiz was still on the screen not
finished. This really confused me!

Now i know that I must complete the SendFAX wiz and it will finish the
print. However I have never been able to view the FAX as a two page FAX. If
I study hard I may be able to find a way. I work around this by converting
the outbox to a PDF file and ten I can see all pages.

Your help put me on the right track and I thank you for that. I hope my
experience will help others see that not all software is intuitive and need
better instructions to produce the desired results.

thanks
--
Learn from yesterday, live for today, hope for tomorrow.
The important thing is to not stop questioning. Albert Einstein

Now you know where your problem lies, and we can't solve it. That software
is failing to render your image into a standard format that the Fax
transport can use. If HP cannot address this problem, please tell us so we
can avoid using their product.
--
Russ Valentine
[MVP-Outlook]

I'm sorry I didn't tell you what software I was using. It is the Photo
printing wizard that came with my HP computer.
--
Learn from yesterday, live for today, hope for tomorrow.
The important thing is to not stop questioning. Albert Einstein

You'll have to provide at least some information here. What file type are
you trying to print and with what software? This is not a fax issue at
all
if you haven't even rendered the file. Fax software does not do any
rendering. The native application for the file type does.
--
Russ Valentine
[MVP-Outlook]
I have looked through all of the postings and have not found a problem
exactly like mine. When I print a scan to the FAX printer the progress
bar
completly fills up right away and then does nothing after that. I have
tried
stopping the spool, cleaned the spool, added and removed the fax
components,
etc and nothing seems to work. An HP techncian in a chat that about
all
that was left to do was a limited recovery (i.e. without formatting the
C:
drive) but I shudder at all of the work to get every thing reinstalled.
Is
there a better way?

I can receive Faxes but not send now. This has not been a problem in
the
past.

 

[Lem]

Well the software works! But as a long time computer user and having changed
over to XP Pro within the year, I can say that what I see when using FAX
Wizard and Photo Print Wizard is not intuitive. I have been my own worst
enemy in tht I started sending faxes the same way as in win98 and I was
successful after many tries. Had I read the documentation I still might
have had problems maybe just not as severe as this time.

Basically the story is that the Photo Print Wizard doesn't complete until
you finish with the FAX wizard and I wasn't able to see anything but a cover
letter when I previewed the FAX and the print wiz was still on the screen not
finished. This really confused me!

Now i know that I must complete the SendFAX wiz and it will finish the
print. However I have never been able to view the FAX as a two page FAX. If
I study hard I may be able to find a way. I work around this by converting
the outbox to a PDF file and ten I can see all pages.

Your help put me on the right track and I thank you for that. I hope my
experience will help others see that not all software is intuitive and need
better instructions to produce the desired results.

thanks

By default, faxes are stored as multi-page TIF files. Assuming that
you're using the default viewer (Windows Picture and Fax Viewer) you may
well be clicking on the wrong button (many do). Do NOT use the blue
buttons at the left that look like |< and >|. Use the buttons in the
middle, on either side of the page number. Alternatively, click on the
downward pointing arrow immediately to the right of the page number and
you can select which page you want to jump to.

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm