Fax device doesn't work since last automatic XP Update

  • Thread starter Thread starter Stan
  • Start date Start date
S

Stan

Fax printer device has worked fine up until the last XP
Home automatic update was installed. Depending on the
application I try to print to the FAX now, I get all
sorts of bizarre message, like "resource currently
unavailable" or "insufficient memory..." or many other
strange CAN'T DO type messages. I deleted the fax
device, then let XP add it back in, and rebooted. Same
problems persist.
Device manager (before and after the remove/add) shows
device enabled and working properly. Diagnostics get
right results when modem is queried.
I CAN print to my HP DJ 5550 and to Adobe Acrobat writer
with no problems.
What I have noticed is in SOME applications, the FAX
device now shows up as "FAX on SHRFAX", which does not
look right at all. The device cannot be shared, and is
not shared according to device manager properties for the
fax device.
Anybody else out there having similar problems?
 
Haven't seen any reports like it.
Which update caused it?
List the steps you use to fax and the exact error message you get when you
try.
What does Event viewer tell you?
Is your fax modem on the Windows XP HCL list?
 
This is a 1.5 year old HP Pavilion, with all original
hardware, including Lucent modem card. Worked
beautifully till now, with NO hardware/software changes
on my part in the last year. This is sort of a casual
use (email, surfing) PC.
I deleted the local Fax printer (again) and added it
back. All properties look A-OK, like original. Modem is
responding to query commands. On MS Office products,
when try to print to Fax, get an error "Windows cannot
print due to problem with the current printer setup...
reinstall the driver"... Which I have three times now.
On HP's MyPhotoCenter application, when I try to Fax an
image, it tells me "Please install printer". It is
installed!
On MS Outlook, printing to Fax gives "There was an error
when printing started. To check printer setup... go to
control panel.."
On Adobe Acrobat, printing to Fax gives "A required
resource cannot be loaded". The Print window shows the
Fax status as Ready, Type is MS shared Fax Driver, Where
is "SHRFAX". That definitely does not look right to me,
as I recall!
On the subject of events logs, the only thing Fax related
is info entries related to starting of the Fax service.
Like I say, this has worked A-OK since day one, till now,
and I remember a MS auto-update a two or three days ago,
which may or may not have anything to do with my
inability to Fax now. I don't fax on a daily basis.
Thanks.
-----Original Message-----
Haven't seen any reports like it.
Which update caused it?
List the steps you use to fax and the exact error message you get when you
try.
What does Event viewer tell you?
Is your fax modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
Fax printer device has worked fine up until the last XP
Home automatic update was installed. Depending on the
application I try to print to the FAX now, I get all
sorts of bizarre message, like "resource currently
unavailable" or "insufficient memory..." or many other
strange CAN'T DO type messages. I deleted the fax
device, then let XP add it back in, and rebooted. Same
problems persist.
Device manager (before and after the remove/add) shows
device enabled and working properly. Diagnostics get
right results when modem is queried.
I CAN print to my HP DJ 5550 and to Adobe Acrobat writer
with no problems.
What I have noticed is in SOME applications, the FAX
device now shows up as "FAX on SHRFAX", which does not
look right at all. The device cannot be shared, and is
not shared according to device manager properties for the
fax device.
Anybody else out there having similar problems?
Click to expand...


.
Click to expand...
 
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
Stan said:
This is a 1.5 year old HP Pavilion, with all original
hardware, including Lucent modem card. Worked
beautifully till now, with NO hardware/software changes
on my part in the last year. This is sort of a casual
use (email, surfing) PC.
I deleted the local Fax printer (again) and added it
back. All properties look A-OK, like original. Modem is
responding to query commands. On MS Office products,
when try to print to Fax, get an error "Windows cannot
print due to problem with the current printer setup...
reinstall the driver"... Which I have three times now.
On HP's MyPhotoCenter application, when I try to Fax an
image, it tells me "Please install printer". It is
installed!
On MS Outlook, printing to Fax gives "There was an error
when printing started. To check printer setup... go to
control panel.."
On Adobe Acrobat, printing to Fax gives "A required
resource cannot be loaded". The Print window shows the
Fax status as Ready, Type is MS shared Fax Driver, Where
is "SHRFAX". That definitely does not look right to me,
as I recall!
On the subject of events logs, the only thing Fax related
is info entries related to starting of the Fax service.
Like I say, this has worked A-OK since day one, till now,
and I remember a MS auto-update a two or three days ago,
which may or may not have anything to do with my
inability to Fax now. I don't fax on a daily basis.
Thanks.
-----Original Message-----
Haven't seen any reports like it.
Which update caused it?
List the steps you use to fax and the exact error message you get when you
try.
What does Event viewer tell you?
Is your fax modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
Fax printer device has worked fine up until the last XP
Home automatic update was installed. Depending on the
application I try to print to the FAX now, I get all
sorts of bizarre message, like "resource currently
unavailable" or "insufficient memory..." or many other
strange CAN'T DO type messages. I deleted the fax
device, then let XP add it back in, and rebooted. Same
problems persist.
Device manager (before and after the remove/add) shows
device enabled and working properly. Diagnostics get
right results when modem is queried.
I CAN print to my HP DJ 5550 and to Adobe Acrobat writer
with no problems.
What I have noticed is in SOME applications, the FAX
device now shows up as "FAX on SHRFAX", which does not
look right at all. The device cannot be shared, and is
not shared according to device manager properties for the
fax device.
Anybody else out there having similar problems?
Click to expand...


.
Click to expand...
Click to expand...
 
Fax service showed Status (empty), Startup Type Automatic
and Local Service logon. I cleared all three system logs.
I started the Fax service manually through the services
window, tried to print to the Fax device and this time
got no appl. errors, no error event log entries, as well
as *nothing* happening where I would normally expect to
see the send fax dialogue pop up.
I then stopped the Fax service manually, tried to print
again to the Fax device and got the same screwy error
messages about the Fax device. NO error or warning
entries in the event logs.
The only things showing up in the event logs are my
manual starts and stops of the Fax service, and resulting
ack's that the OS did what I asked and started and
stopped the Fax service.
This is really bizarre!!
-----Original Message-----
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
This is a 1.5 year old HP Pavilion, with all original
hardware, including Lucent modem card. Worked
beautifully till now, with NO hardware/software changes
on my part in the last year. This is sort of a casual
use (email, surfing) PC.
I deleted the local Fax printer (again) and added it
back. All properties look A-OK, like original. Modem is
responding to query commands. On MS Office products,
when try to print to Fax, get an error "Windows cannot
print due to problem with the current printer setup...
reinstall the driver"... Which I have three times now.
On HP's MyPhotoCenter application, when I try to Fax an
image, it tells me "Please install printer". It is
installed!
On MS Outlook, printing to Fax gives "There was an error
when printing started. To check printer setup... go to
control panel.."
On Adobe Acrobat, printing to Fax gives "A required
resource cannot be loaded". The Print window shows the
Fax status as Ready, Type is MS shared Fax Driver, Where
is "SHRFAX". That definitely does not look right to me,
as I recall!
On the subject of events logs, the only thing Fax related
is info entries related to starting of the Fax service.
Like I say, this has worked A-OK since day one, till now,
and I remember a MS auto-update a two or three days ago,
which may or may not have anything to do with my
inability to Fax now. I don't fax on a daily basis.
Thanks.
-----Original Message-----
Haven't seen any reports like it.
Which update caused it?
List the steps you use to fax and the exact error message you get when you
try.
What does Event viewer tell you?
Is your fax modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
Fax printer device has worked fine up until the last XP
Home automatic update was installed. Depending on the
application I try to print to the FAX now, I get all
sorts of bizarre message, like "resource currently
unavailable" or "insufficient memory..." or many other
strange CAN'T DO type messages. I deleted the fax
device, then let XP add it back in, and rebooted. Same
problems persist.
Device manager (before and after the remove/add) shows
device enabled and working properly. Diagnostics get
right results when modem is queried.
I CAN print to my HP DJ 5550 and to Adobe Acrobat writer
with no problems.
What I have noticed is in SOME applications, the FAX
device now shows up as "FAX on SHRFAX", which does not
look right at all. The device cannot be shared, and is
not shared according to device manager properties
Click to expand...
for
the
fax device.
Anybody else out there having similar problems?


.
Click to expand...
Click to expand...


.
Click to expand...
 
Not a known issue. Provide as many steps to repro as accurately as possible
and I'll send it on.
--
Russ Valentine
[MVP-Outlook]
Stan said:
Fax service showed Status (empty), Startup Type Automatic
and Local Service logon. I cleared all three system logs.
I started the Fax service manually through the services
window, tried to print to the Fax device and this time
got no appl. errors, no error event log entries, as well
as *nothing* happening where I would normally expect to
see the send fax dialogue pop up.
I then stopped the Fax service manually, tried to print
again to the Fax device and got the same screwy error
messages about the Fax device. NO error or warning
entries in the event logs.
The only things showing up in the event logs are my
manual starts and stops of the Fax service, and resulting
ack's that the OS did what I asked and started and
stopped the Fax service.
This is really bizarre!!
-----Original Message-----
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
This is a 1.5 year old HP Pavilion, with all original
hardware, including Lucent modem card. Worked
beautifully till now, with NO hardware/software changes
on my part in the last year. This is sort of a casual
use (email, surfing) PC.
I deleted the local Fax printer (again) and added it
back. All properties look A-OK, like original. Modem is
responding to query commands. On MS Office products,
when try to print to Fax, get an error "Windows cannot
print due to problem with the current printer setup...
reinstall the driver"... Which I have three times now.
On HP's MyPhotoCenter application, when I try to Fax an
image, it tells me "Please install printer". It is
installed!
On MS Outlook, printing to Fax gives "There was an error
when printing started. To check printer setup... go to
control panel.."
On Adobe Acrobat, printing to Fax gives "A required
resource cannot be loaded". The Print window shows the
Fax status as Ready, Type is MS shared Fax Driver, Where
is "SHRFAX". That definitely does not look right to me,
as I recall!
On the subject of events logs, the only thing Fax related
is info entries related to starting of the Fax service.
Like I say, this has worked A-OK since day one, till now,
and I remember a MS auto-update a two or three days ago,
which may or may not have anything to do with my
inability to Fax now. I don't fax on a daily basis.
Thanks.
-----Original Message-----
Haven't seen any reports like it.
Which update caused it?
List the steps you use to fax and the exact error
message you get when you
try.
What does Event viewer tell you?
Is your fax modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
message
Fax printer device has worked fine up until the last XP
Home automatic update was installed. Depending on the
application I try to print to the FAX now, I get all
sorts of bizarre message, like "resource currently
unavailable" or "insufficient memory..." or many other
strange CAN'T DO type messages. I deleted the fax
device, then let XP add it back in, and rebooted. Same
problems persist.
Device manager (before and after the remove/add) shows
device enabled and working properly. Diagnostics get
right results when modem is queried.
I CAN print to my HP DJ 5550 and to Adobe Acrobat
writer
with no problems.
What I have noticed is in SOME applications, the FAX
device now shows up as "FAX on SHRFAX", which does not
look right at all. The device cannot be shared, and is
not shared according to device manager properties for
the
fax device.
Anybody else out there having similar problems?


.
Click to expand...


.
Click to expand...
Click to expand...
 
OK, new day, try more things.
1. Clear all three event logs.
2. Deleted Fax device and modem card.
3. Added modem card and Fax device.
4. Right click on Fax device, Properties, General tab
shows Model: MicroSoft Shared Fax Driver (SHARED????)
5. Right click on Fax device, System Information tab
shows only HP DJ 5550 and Acrobat Distiller, NOT the Fax
device.
6. Try to print to Fax from Excel. Get error window:
"Your file could not be printed due to an error on Fax on
Ne02. ... try reinstalling driver, etc.". This SOUNDS
like it thinks the Fax device is somehow networked!
7. Event logs show Fax service started along with other
automatic services, as it should. No errors or warnings
at OS level.
Maybe this helps.
Thanks,
Stan Smith
-----Original Message-----
Not a known issue. Provide as many steps to repro as accurately as possible
and I'll send it on.
--
Russ Valentine
[MVP-Outlook]
Fax service showed Status (empty), Startup Type Automatic
and Local Service logon. I cleared all three system logs.
I started the Fax service manually through the services
window, tried to print to the Fax device and this time
got no appl. errors, no error event log entries, as well
as *nothing* happening where I would normally expect to
see the send fax dialogue pop up.
I then stopped the Fax service manually, tried to print
again to the Fax device and got the same screwy error
messages about the Fax device. NO error or warning
entries in the event logs.
The only things showing up in the event logs are my
manual starts and stops of the Fax service, and resulting
ack's that the OS did what I asked and started and
stopped the Fax service.
This is really bizarre!!
-----Original Message-----
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
This is a 1.5 year old HP Pavilion, with all original
hardware, including Lucent modem card. Worked
beautifully till now, with NO hardware/software changes
on my part in the last year. This is sort of a casual
use (email, surfing) PC.
I deleted the local Fax printer (again) and added it
back. All properties look A-OK, like original.
Click to expand...
Modem
is
responding to query commands. On MS Office products,
when try to print to Fax, get an error "Windows cannot
print due to problem with the current printer setup...
reinstall the driver"... Which I have three times now.
On HP's MyPhotoCenter application, when I try to Fax an
image, it tells me "Please install printer". It is
installed!
On MS Outlook, printing to Fax gives "There was an error
when printing started. To check printer setup... go to
control panel.."
On Adobe Acrobat, printing to Fax gives "A required
resource cannot be loaded". The Print window shows the
Fax status as Ready, Type is MS shared Fax Driver, Where
is "SHRFAX". That definitely does not look right to me,
as I recall!
On the subject of events logs, the only thing Fax related
is info entries related to starting of the Fax service.
Like I say, this has worked A-OK since day one, till now,
and I remember a MS auto-update a two or three days ago,
which may or may not have anything to do with my
inability to Fax now. I don't fax on a daily basis.
Thanks.
-----Original Message-----
Haven't seen any reports like it.
Which update caused it?
List the steps you use to fax and the exact error
message you get when you
try.
What does Event viewer tell you?
Is your fax modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
message
Fax printer device has worked fine up until the last XP
Home automatic update was installed. Depending
Click to expand...
on
the
application I try to print to the FAX now, I get all
sorts of bizarre message, like "resource currently
unavailable" or "insufficient memory..." or many other
strange CAN'T DO type messages. I deleted the fax
device, then let XP add it back in, and rebooted. Same
problems persist.
Device manager (before and after the remove/add) shows
device enabled and working properly. Diagnostics get
right results when modem is queried.
I CAN print to my HP DJ 5550 and to Adobe Acrobat
writer
with no problems.
What I have noticed is in SOME applications, the FAX
device now shows up as "FAX on SHRFAX", which
Click to expand...
does
not
look right at all. The device cannot be shared, and is
not shared according to device manager properties for
the
fax device.
Anybody else out there having similar problems?


.



.
Click to expand...
Click to expand...


.
Click to expand...
 
No, the Fax Driver should be listed as "Microsoft Shared Fax Driver" as the
Model. That's normal.
Explain point 5.
When you go to Fax Console > Tools > Fax Printer Status, what do you see?
We won't be able to troubleshoot much if you don't know what changes caused
this problem. What were these updates? Might one of them have been a driver
update for your modem? Is your modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
OK, new day, try more things.
1. Clear all three event logs.
2. Deleted Fax device and modem card.
3. Added modem card and Fax device.
4. Right click on Fax device, Properties, General tab
shows Model: MicroSoft Shared Fax Driver (SHARED????)
5. Right click on Fax device, System Information tab
shows only HP DJ 5550 and Acrobat Distiller, NOT the Fax
device.
6. Try to print to Fax from Excel. Get error window:
"Your file could not be printed due to an error on Fax on
Ne02. ... try reinstalling driver, etc.". This SOUNDS
like it thinks the Fax device is somehow networked!
7. Event logs show Fax service started along with other
automatic services, as it should. No errors or warnings
at OS level.
Maybe this helps.
Thanks,
Stan Smith
-----Original Message-----
Not a known issue. Provide as many steps to repro as accurately as possible
and I'll send it on.
--
Russ Valentine
[MVP-Outlook]
Fax service showed Status (empty), Startup Type Automatic
and Local Service logon. I cleared all three system logs.
I started the Fax service manually through the services
window, tried to print to the Fax device and this time
got no appl. errors, no error event log entries, as well
as *nothing* happening where I would normally expect to
see the send fax dialogue pop up.
I then stopped the Fax service manually, tried to print
again to the Fax device and got the same screwy error
messages about the Fax device. NO error or warning
entries in the event logs.
The only things showing up in the event logs are my
manual starts and stops of the Fax service, and resulting
ack's that the OS did what I asked and started and
stopped the Fax service.
This is really bizarre!!
-----Original Message-----
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
This is a 1.5 year old HP Pavilion, with all original
hardware, including Lucent modem card. Worked
beautifully till now, with NO hardware/software changes
on my part in the last year. This is sort of a casual
use (email, surfing) PC.
I deleted the local Fax printer (again) and added it
back. All properties look A-OK, like original. Modem
is
responding to query commands. On MS Office products,
when try to print to Fax, get an error "Windows cannot
print due to problem with the current printer setup...
reinstall the driver"... Which I have three times now.
On HP's MyPhotoCenter application, when I try to Fax an
image, it tells me "Please install printer". It is
installed!
On MS Outlook, printing to Fax gives "There was an
error
when printing started. To check printer setup... go to
control panel.."
On Adobe Acrobat, printing to Fax gives "A required
resource cannot be loaded". The Print window shows the
Fax status as Ready, Type is MS shared Fax Driver,
Where
is "SHRFAX". That definitely does not look right to
me,
as I recall!
On the subject of events logs, the only thing Fax
related
is info entries related to starting of the Fax service.
Like I say, this has worked A-OK since day one, till
now,
and I remember a MS auto-update a two or three days
ago,
which may or may not have anything to do with my
inability to Fax now. I don't fax on a daily basis.
Thanks.
-----Original Message-----
Haven't seen any reports like it.
Which update caused it?
List the steps you use to fax and the exact error
message you get when you
try.
What does Event viewer tell you?
Is your fax modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
message
Fax printer device has worked fine up until the
last XP
Home automatic update was installed. Depending on
the
application I try to print to the FAX now, I get all
sorts of bizarre message, like "resource currently
unavailable" or "insufficient memory..." or many
other
strange CAN'T DO type messages. I deleted the fax
device, then let XP add it back in, and rebooted.
Same
problems persist.
Device manager (before and after the remove/add)
shows
device enabled and working properly. Diagnostics
get
right results when modem is queried.
I CAN print to my HP DJ 5550 and to Adobe Acrobat
writer
with no problems.
What I have noticed is in SOME applications, the FAX
device now shows up as "FAX on SHRFAX", which does
not
look right at all. The device cannot be shared,
and is
not shared according to device manager properties
for
the
fax device.
Anybody else out there having similar problems?


.



.
Click to expand...


.
Click to expand...
Click to expand...
 
Thanks for the help!
The Fax status show Local Online.
If you right click on any of the three printers (HP
DJ550, Acrobat Distiller or Fax) in the show printers
Control Panel screen, it pulls up a System Info. multi-
tab window.
For the Printers tab, there is a pull-down to select
printer. The ONLY printers shown are the HP DJ5550 and
Acrobat Distiller. It's like the Fax is there, but not
there, depending on what you use to look at it.
The ONLY updates to XP Home OS have been automatically
sent to me by MS and installed as/when recommended. I
have not updated nor added any other applications on the
PC. I have not changed any hardware in any way.
The PCI modem card came in the PC and has worked A-OK on
XP Home since Day 1 and never been touched. I can delete
and add it all day long in the control panel. It's a
Lucent Technologies internal and uses a MS certified
driver. I use the modem ONLY for Faxes as I have a cable
modem supplying the internet to me.
Thanks
-----Original Message-----
No, the Fax Driver should be listed as "Microsoft Shared Fax Driver" as the
Model. That's normal.
Explain point 5.
When you go to Fax Console > Tools > Fax Printer Status, what do you see?
We won't be able to troubleshoot much if you don't know what changes caused
this problem. What were these updates? Might one of them have been a driver
update for your modem? Is your modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
OK, new day, try more things.
1. Clear all three event logs.
2. Deleted Fax device and modem card.
3. Added modem card and Fax device.
4. Right click on Fax device, Properties, General tab
shows Model: MicroSoft Shared Fax Driver (SHARED????)
5. Right click on Fax device, System Information tab
shows only HP DJ 5550 and Acrobat Distiller, NOT the Fax
device.
6. Try to print to Fax from Excel. Get error window:
"Your file could not be printed due to an error on Fax on
Ne02. ... try reinstalling driver, etc.". This SOUNDS
like it thinks the Fax device is somehow networked!
7. Event logs show Fax service started along with other
automatic services, as it should. No errors or warnings
at OS level.
Maybe this helps.
Thanks,
Stan Smith
-----Original Message-----
Not a known issue. Provide as many steps to repro as accurately as possible
and I'll send it on.
--
Russ Valentine
[MVP-Outlook]
Fax service showed Status (empty), Startup Type Automatic
and Local Service logon. I cleared all three system logs.
I started the Fax service manually through the services
window, tried to print to the Fax device and this time
got no appl. errors, no error event log entries, as well
as *nothing* happening where I would normally expect to
see the send fax dialogue pop up.
I then stopped the Fax service manually, tried to print
again to the Fax device and got the same screwy error
messages about the Fax device. NO error or warning
entries in the event logs.
The only things showing up in the event logs are my
manual starts and stops of the Fax service, and resulting
ack's that the OS did what I asked and started and
stopped the Fax service.
This is really bizarre!!
-----Original Message-----
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
This is a 1.5 year old HP Pavilion, with all original
hardware, including Lucent modem card. Worked
beautifully till now, with NO hardware/software changes
on my part in the last year. This is sort of a casual
use (email, surfing) PC.
I deleted the local Fax printer (again) and added it
back. All properties look A-OK, like original. Modem
is
responding to query commands. On MS Office products,
when try to print to Fax, get an error "Windows cannot
print due to problem with the current printer setup...
reinstall the driver"... Which I have three times now.
On HP's MyPhotoCenter application, when I try to Fax an
image, it tells me "Please install printer". It is
installed!
On MS Outlook, printing to Fax gives "There was an
error
when printing started. To check printer setup...
Click to expand...
go
to
control panel.."
On Adobe Acrobat, printing to Fax gives "A required
resource cannot be loaded". The Print window
Click to expand...
shows
the
Fax status as Ready, Type is MS shared Fax Driver,
Where
is "SHRFAX". That definitely does not look right to
me,
as I recall!
On the subject of events logs, the only thing Fax
related
is info entries related to starting of the Fax service.
Like I say, this has worked A-OK since day one, till
now,
and I remember a MS auto-update a two or three days
ago,
which may or may not have anything to do with my
inability to Fax now. I don't fax on a daily basis.
Thanks.
-----Original Message-----
Haven't seen any reports like it.
Which update caused it?
List the steps you use to fax and the exact error
message you get when you
try.
What does Event viewer tell you?
Is your fax modem on the Windows XP HCL list?
Click to expand...
wrote
in
message
Fax printer device has worked fine up until the
last XP
Home automatic update was installed.
Click to expand...
Depending
on
the
application I try to print to the FAX now, I
Click to expand...
get
all
sorts of bizarre message, like "resource currently
unavailable" or "insufficient memory..." or many
other
strange CAN'T DO type messages. I deleted the fax
device, then let XP add it back in, and rebooted.
Same
problems persist.
Device manager (before and after the remove/add)
shows
device enabled and working properly. Diagnostics
get
right results when modem is queried.
I CAN print to my HP DJ 5550 and to Adobe Acrobat
writer
with no problems.
What I have noticed is in SOME applications,
Click to expand...
the
FAX
device now shows up as "FAX on SHRFAX", which does
not
look right at all. The device cannot be shared,
and is
not shared according to device manager properties
for
the
fax device.
Anybody else out there having similar problems?


.



.



.
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Please check to see if your modem is on the Windows XP HCL list.
See if there are newer drivers available for it.
--
Russ Valentine
[MVP-Outlook]
Thanks for the help!
The Fax status show Local Online.
If you right click on any of the three printers (HP
DJ550, Acrobat Distiller or Fax) in the show printers
Control Panel screen, it pulls up a System Info. multi-
tab window.
For the Printers tab, there is a pull-down to select
printer. The ONLY printers shown are the HP DJ5550 and
Acrobat Distiller. It's like the Fax is there, but not
there, depending on what you use to look at it.
The ONLY updates to XP Home OS have been automatically
sent to me by MS and installed as/when recommended. I
have not updated nor added any other applications on the
PC. I have not changed any hardware in any way.
The PCI modem card came in the PC and has worked A-OK on
XP Home since Day 1 and never been touched. I can delete
and add it all day long in the control panel. It's a
Lucent Technologies internal and uses a MS certified
driver. I use the modem ONLY for Faxes as I have a cable
modem supplying the internet to me.
Thanks
-----Original Message-----
No, the Fax Driver should be listed as "Microsoft Shared Fax Driver" as the
Model. That's normal.
Explain point 5.
When you go to Fax Console > Tools > Fax Printer Status, what do you see?
We won't be able to troubleshoot much if you don't know what changes caused
this problem. What were these updates? Might one of them have been a driver
update for your modem? Is your modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
OK, new day, try more things.
1. Clear all three event logs.
2. Deleted Fax device and modem card.
3. Added modem card and Fax device.
4. Right click on Fax device, Properties, General tab
shows Model: MicroSoft Shared Fax Driver (SHARED????)
5. Right click on Fax device, System Information tab
shows only HP DJ 5550 and Acrobat Distiller, NOT the Fax
device.
6. Try to print to Fax from Excel. Get error window:
"Your file could not be printed due to an error on Fax on
Ne02. ... try reinstalling driver, etc.". This SOUNDS
like it thinks the Fax device is somehow networked!
7. Event logs show Fax service started along with other
automatic services, as it should. No errors or warnings
at OS level.
Maybe this helps.
Thanks,
Stan Smith
-----Original Message-----
Not a known issue. Provide as many steps to repro as
accurately as possible
and I'll send it on.
--
Russ Valentine
[MVP-Outlook]
message
Fax service showed Status (empty), Startup Type
Automatic
and Local Service logon. I cleared all three system
logs.
I started the Fax service manually through the services
window, tried to print to the Fax device and this time
got no appl. errors, no error event log entries, as
well
as *nothing* happening where I would normally expect to
see the send fax dialogue pop up.
I then stopped the Fax service manually, tried to print
again to the Fax device and got the same screwy error
messages about the Fax device. NO error or warning
entries in the event logs.
The only things showing up in the event logs are my
manual starts and stops of the Fax service, and
resulting
ack's that the OS did what I asked and started and
stopped the Fax service.
This is really bizarre!!
-----Original Message-----
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
This is a 1.5 year old HP Pavilion, with all
original
hardware, including Lucent modem card. Worked
beautifully till now, with NO hardware/software
changes
on my part in the last year. This is sort of a
casual
use (email, surfing) PC.
I deleted the local Fax printer (again) and added it
back. All properties look A-OK, like original.
Modem
is
responding to query commands. On MS Office
products,
when try to print to Fax, get an error "Windows
cannot
print due to problem with the current printer
setup...
reinstall the driver"... Which I have three times
now.
On HP's MyPhotoCenter application, when I try to
Fax an
image, it tells me "Please install printer". It is
installed!
On MS Outlook, printing to Fax gives "There was an
error
when printing started. To check printer setup... go
to
control panel.."
On Adobe Acrobat, printing to Fax gives "A required
resource cannot be loaded". The Print window shows
the
Fax status as Ready, Type is MS shared Fax Driver,
Where
is "SHRFAX". That definitely does not look right to
me,
as I recall!
On the subject of events logs, the only thing Fax
related
is info entries related to starting of the Fax
service.
Like I say, this has worked A-OK since day one, till
now,
and I remember a MS auto-update a two or three days
ago,
which may or may not have anything to do with my
inability to Fax now. I don't fax on a daily basis.
Thanks.
-----Original Message-----
Haven't seen any reports like it.
Which update caused it?
List the steps you use to fax and the exact error
message you get when you
try.
What does Event viewer tell you?
Is your fax modem on the Windows XP HCL list?
--
Russ Valentine
[MVP-Outlook]
in
message
Fax printer device has worked fine up until the
last XP
Home automatic update was installed. Depending
on
the
application I try to print to the FAX now, I get
all
sorts of bizarre message, like "resource
currently
unavailable" or "insufficient memory..." or many
other
strange CAN'T DO type messages. I deleted the
fax
device, then let XP add it back in, and rebooted.
Same
problems persist.
Device manager (before and after the remove/add)
shows
device enabled and working properly. Diagnostics
get
right results when modem is queried.
I CAN print to my HP DJ 5550 and to Adobe Acrobat
writer
with no problems.
What I have noticed is in SOME applications, the
FAX
device now shows up as "FAX on SHRFAX", which
does
not
look right at all. The device cannot be shared,
and is
not shared according to device manager properties
for
the
fax device.
Anybody else out there having similar problems?


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