Hi Sarah
You don't mention the version of Windows you are using, but, after making
sure your system is free of any scumware as advised by Charlie and PA Bear,
if the problem persists, you might try the following and see if it helps:
Internet Explorer Favorites are missing/empty
Go to Tools>Internet Options>Advanced tab
Uncheck "Enable Personalized Favorites Menu" if checked
Click on Apply then click OK.
or….
Files Added to Favorites Folder Are Missing [Q209088]
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q209088
"Internet Explorer Favorites are missing/empty".
http://windowsxp.mvps.org/IEFAQ.htm#favorites
Show All Items on the Start Menu or Favorites Menu
http://support.microsoft.com/kb/230596/EN-US/
and…...
Display all the links on the favorites menu
Bookmark Wizard
http://www.moonsoftware.com/freeware.asp
AMdead Link
http://www.aignes.com/products.htm
also...
Courtesy of Remesh -
Open Registry Editor and navigate to this location:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders]
In the right-pane, double-click "Favorites" and copy the value and post it
here.
The correct value should be: "%USERPROFILE%\Favorites"
or........................
Use FolderRedirector utility and reset the shell folder paths for Favorites
to the default values (both user shell folders and shell folders registry
keys)
Using FolderRedirector utility to redirect special folders in Windows XP:
http://www.mvps.org/sramesh2k/folderredirector.htm
In XP..there is a local user policy for Favorites, and there is a check box
to delete the Favorites and only use the Favorites provided in the policy.
Check to be sure this setting is not selected.
or...
It might be an incorrect Registry setting:
You can change the value of Favorites in the Registry in these
two keys: (ignore the second if the value is not there)
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell
Folders
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders
also….
It could also be that the Favorites folder is corrupted and you will need to
create a new one:
Create a new Favorites folder as per the instructions here
http://inetexplorer.mvps.org/archive/answers3.htm#favorites
Try creating new folder in our Favorites in IE and name it something you
will easily remember and stand out readily. Then go to Start>Search> and
enter the name of that folder and see where it shows up. It may well be
that you'll find the rest of the missing Favorites links there was well.
You can then just drag them over into the correct Favorites folder and
delete the incorrect folder.
Hope this helps.
Jan
MS MVP - Windows/Internet Explorer
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