G
Guest
Dears,
A user of ours suffers from reoccuring crashes.
He uses Excel XP SP2
We have allready done the following
- reinstalled Excel SP2
- installed Excel SP3
- recreated his windows profile.
- ran spybot for syware removal
The user states that the problem is not caused by a corrupted document, the
problem also occurs with brand new documents.
The error message form the event viewer
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 05/11/2004
Time: 11:27:52
User: N/A
Description:
Faulting application excel.exe, version 10.0.6501.0, faulting module
ntdll.dll, version 5.1.2600.1217, fault address 0x00033aed.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 63 ure exc
0018: 65 6c 2e 65 78 65 20 31 el.exe 1
0020: 30 2e 30 2e 36 35 30 31 0.0.6501
0028: 2e 30 20 69 6e 20 6e 74 .0 in nt
0030: 64 6c 6c 2e 64 6c 6c 20 dll.dll
0038: 35 2e 31 2e 32 36 30 30 5.1.2600
0040: 2e 31 32 31 37 20 61 74 .1217 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 33 33 61 65 64 00033aed
0058: 0d 0a ..
A user of ours suffers from reoccuring crashes.
He uses Excel XP SP2
We have allready done the following
- reinstalled Excel SP2
- installed Excel SP3
- recreated his windows profile.
- ran spybot for syware removal
The user states that the problem is not caused by a corrupted document, the
problem also occurs with brand new documents.
The error message form the event viewer
Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 05/11/2004
Time: 11:27:52
User: N/A
Description:
Faulting application excel.exe, version 10.0.6501.0, faulting module
ntdll.dll, version 5.1.2600.1217, fault address 0x00033aed.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 63 ure exc
0018: 65 6c 2e 65 78 65 20 31 el.exe 1
0020: 30 2e 30 2e 36 35 30 31 0.0.6501
0028: 2e 30 20 69 6e 20 6e 74 .0 in nt
0030: 64 6c 6c 2e 64 6c 6c 20 dll.dll
0038: 35 2e 31 2e 32 36 30 30 5.1.2600
0040: 2e 31 32 31 37 20 61 74 .1217 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 33 33 61 65 64 00033aed
0058: 0d 0a ..