faulting module ntdll.dll

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  • Start date Start date
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Guest

Dears,
A user of ours suffers from reoccuring crashes.
He uses Excel XP SP2

We have allready done the following
- reinstalled Excel SP2
- installed Excel SP3
- recreated his windows profile.
- ran spybot for syware removal
The user states that the problem is not caused by a corrupted document, the
problem also occurs with brand new documents.

The error message form the event viewer

Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 05/11/2004
Time: 11:27:52
User: N/A
Description:
Faulting application excel.exe, version 10.0.6501.0, faulting module
ntdll.dll, version 5.1.2600.1217, fault address 0x00033aed.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 63 ure exc
0018: 65 6c 2e 65 78 65 20 31 el.exe 1
0020: 30 2e 30 2e 36 35 30 31 0.0.6501
0028: 2e 30 20 69 6e 20 6e 74 .0 in nt
0030: 64 6c 6c 2e 64 6c 6c 20 dll.dll
0038: 35 2e 31 2e 32 36 30 30 5.1.2600
0040: 2e 31 32 31 37 20 61 74 .1217 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 33 33 61 65 64 00033aed
0058: 0d 0a ..
 
Annie:

First off, XP-SP2 is not getting rave reviews. I've personally had
about 3 varied applications become inoperative with SP2. I re-installed XP,
upgraded to SP1, and I'm sticking at that point for a while. NTDLL.DLL is
part of XP and I'm suspecting a conflict between the service packs of Excel
with XP-SP2.
Beyond that, you've apparently done your homework. This information
should be sent to MS, giving them exactly what you've posted.

Steve in Ohio
 
Just wondering where the OP states that she has XP SP2 loaded?


: Annie:
:
: First off, XP-SP2 is not getting rave reviews. I've personally had
: about 3 varied applications become inoperative with SP2. I re-installed XP,
: upgraded to SP1, and I'm sticking at that point for a while. NTDLL.DLL is
: part of XP and I'm suspecting a conflict between the service packs of Excel
: with XP-SP2.
: Beyond that, you've apparently done your homework. This information
: should be sent to MS, giving them exactly what you've posted.
:
: Steve in Ohio
:
: "Annie2004" wrote:
:
: > Dears,
: > A user of ours suffers from reoccuring crashes.
: > He uses Excel XP SP2
: >
: > We have allready done the following
: > - reinstalled Excel SP2
: > - installed Excel SP3
: > - recreated his windows profile.
: > - ran spybot for syware removal
: > The user states that the problem is not caused by a corrupted document, the
: > problem also occurs with brand new documents.
: >
: > The error message form the event viewer
: >
: > Event Type: Error
: > Event Source: Microsoft Office 10
: > Event Category: None
: > Event ID: 1000
: > Date: 05/11/2004
: > Time: 11:27:52
: > User: N/A
: > Description:
: > Faulting application excel.exe, version 10.0.6501.0, faulting module
: > ntdll.dll, version 5.1.2600.1217, fault address 0x00033aed.
: > Data:
: > 0000: 41 70 70 6c 69 63 61 74 Applicat
: > 0008: 69 6f 6e 20 46 61 69 6c ion Fail
: > 0010: 75 72 65 20 20 65 78 63 ure exc
: > 0018: 65 6c 2e 65 78 65 20 31 el.exe 1
: > 0020: 30 2e 30 2e 36 35 30 31 0.0.6501
: > 0028: 2e 30 20 69 6e 20 6e 74 .0 in nt
: > 0030: 64 6c 6c 2e 64 6c 6c 20 dll.dll
: > 0038: 35 2e 31 2e 32 36 30 30 5.1.2600
: > 0040: 2e 31 32 31 37 20 61 74 .1217 at
: > 0048: 20 6f 66 66 73 65 74 20 offset
: > 0050: 30 30 30 33 33 61 65 64 00033aed
: > 0058: 0d 0a ..
: >
 
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