Fatal error when trying to run Outlook 2003 & 2007

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I just installed my copy of Outlook 2003 on my new Vista PC. The
installation was fine, but I get the following error when I try to run the
app:

"Microsoft Office Outlook has stopped Working"

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.5510.0
Application Timestamp: 3f1380f0
Fault Module Name: mso.dll
Fault Module Version: 11.0.5606.0
Fault Module Timestamp: 3f334cce
Exception Code: c0000005
Exception Offset: 0001f442
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office11Crash
skulcid: 1033

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409


I installed Office Service Pack 3, and still no luck. I did a Microsoft
Update and I have the same issue. A trial version of Office 2007 came
bundled on my machine, so I tried Outlook 2007, and I received the same
issue. I've uninstalled, repaired, re-installed, anything I could think of.
I couldn't find any help using Google or the Microsoft website.

Outlook 2002 works fine, and this same copy of Outlook 2003 worked fine on
my other Vista PC.

Help!
 
You cannot have more than one version of OL installed.
You would probably need to uninstall OL 2003, then uninstall OL2007 -
possibly uninstall completely the trial. Before you install OL2003
Then you confuse matters by saying OL2002 works fine, so how many versions
of OL have you installed on this PC?
 
I uninstall (and reset the PC) all other versions of OL before I install and
run whichever version I am trying to use. The installation isn't the problem.
Only trying to run it.
 
From what I can see the mso.dll version show is the wrong version for
OL2003, leastways when updated
 
Do you know where I can get an updated version of the mso.dll file? When I
search on my machine, I see that the file is tucked away in a CAB file.
 
Via MSUpdate, or Office update
v11.08122.0 on my updated Office2003 (27Dec2006)
C:\Program Files\Common Files\Microsoft Shared\Office 11
Perhaps you should check your MS update history to see if it shows any
failed updates.

There are a number of MS KB's re mso.dll problems, usually relating to XP
though
 
Appcrash Outlook.exe work around solution

I suffered the same problem but found a satisfactory work around. Visit this page to find out the details: http://pconsulenglish.blogspot.com/2009/05/appcrash-outlookexe.html

This was the error report:

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version:12.0.6423.1000
Application timestamp:49b08185
Fault Module Name: outlmime.dll
Fault Module version: 12.0.6423.1000
Fault module timestamp: 49b08071
Exception code: c0000005
Exception offset: 00019a59
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1040

Additional information about the problem:
LCID: 1040
Brand: Office12Crash
skulid: 1040

All the best
Chris
 
Back
Top