It's a known 98 problem. But it's been years since I was last asked this.
Query the KB on
Win98 "fast shutdown"
There is a patch and it can also be disabled in MSConfig if unpatched (I think - can't remember the ins and outs of this issue). If you had of asked in the 98 groups they would all tell you off the top of their heads.
This is the general KB about shutdown. There is a hotfix as well for Fast Shutdown. From memory there is also a hardware issue as well where hard drives got too fast (but this may be same as the hotfix fix). But the 98 people deal with this
news://msnews.microsoft.com/microsoft.public.win98.gen_discussion
How to Troubleshoot Windows 98 Shutdown Problems
Q202633
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The information in this article applies to:
a.. Microsoft Windows 98
b.. Microsoft Windows 98 Second Edition
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SUMMARY
This article describes how to troubleshoot problems that may occur when you attempt to shut down and restart your computer.
Note that this information is also available in the Windows 98 Startup and Shutdown Troubleshooting Wizard. Microsoft recommends that you use this wizard, but this text-based article is available for your convenience. The Windows 98 Startup and Shutdown Troubleshooting Wizard is located at the following Microsoft Web site:
http://support.microsoft.com/support/windows/tshoot
For additional information about how to troubleshoot shutdown problems in Microsoft Windows Millennium Edition (Me), click the article number below to view the article in the Microsoft Knowledge Base:
Q273746 How to Troubleshoot Windows Me Shutdown Problems
NOTE: To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue when you search. If you are searching for troubleshooting information that is not referred to in this article, please try searching the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:
Q242450 How to Query the Microsoft Knowledge Base Using Keywords
MORE INFORMATION
Shutdown problems in Windows 98 can be caused by any of the following issues:
a.. Incompatible, damaged, or conflicting device drivers
b.. A damaged exit sound file
c.. Incorrectly configured or damaged hardware
To troubleshoot these issues perform the following steps in order, one at a time, testing after each step to determine if the issue is resolved. If the issue is not resolved, continue to the next step.
1.. If you have installed new hardware or software on your computer, uninstall it and check to see if your shut down problem is resolved. If it is, contact the manufacturer of the hardware or software.
2.. Start your computer in Safe mode and then shut down. If your computer does not shut down properly in Safe mode, there may be a compatibility issue between Windows 98 and your computer's BIOS. For additional information, contact your hardware manufacturer or visit the following Microsoft Web site:
http://support.microsoft.com/support/windows/topics/winme/hardware/bios.asp
3.. Determine whether a program in the Startup folder conflicts with the startup process. To do this:
1.. Click Start, click Run, type msconfig in the Open box, and then click OK.
2.. Click Selective Startup, click to clear the Load Startup Group Items check box, click Apply, click OK, and then click Yes to restart your computer.
3.. Test to determine if the issue is resolved by restarting your computer. If your computer does not shut down correctly, skip to step 4. If your computer shuts down correctly, one of your startup programs is probably causing this issue. To determine which startup program is causing this issue, continue to the next step.
4.. Click Start, click Run, type msconfig in the Open box, and then click OK.
5.. On the Startup tab, click to select a check box for a startup program in the Named column, click OK, and then click Yes to restart your computer. Test to determine if the startup program that you disabled caused the issue and, if not, repeat steps D through E, but click to clear a different startup program check box in step E. When your computer does not start correctly, you have determined that the last startup program that you enabled is the cause of the issue.
NOTE: If the problem is not resolved after you disable startup programs, re-enable the startup programs by repeating steps A through B, and then click to select the Load Startup Group Items check box.
4.. Determine if the shutdown problem is caused by a command or a driver that loads automatically from the Win.ini, System.ini, Autoexec.bat, or Config.sys file. To do this:
1.. Click Start, click Run, type msconfig in the Open box, and then click OK.
2.. Click Selective Startup, and then click to clear the following check boxes:
a.. Process Win.ini file
b.. Process System.ini file
c.. Process Autoexec.bat file
d.. Process Config.sys file
NOTE: If any of these items are unavailable, that particular file does not contain any items to load.
3.. Click OK, and then click Yes to restart your computer. Test to determine if the issue is resolved by restarting your computer. If your computer does not shut down correctly, repeat steps A through C, but in step C, click to select the check boxes, and then continue to step 5.
5.. Disable fast shutdown. To disable fast shutdown, follow these steps:
1.. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
2.. On the Tools menu, click System Configuration Utility.
3.. On the General tab, click Advanced.
4.. Click to select the Disable Fast Shutdown check box, click OK, and then click OK.
5.. Click Yes when you are prompted to restart your computer.
For additional information about disabling fast shutdown, click the article number below to view the article in the Microsoft Knowledge Base:
Q187607 How to Disable Fast Shutdown in Windows 98
Test to determine if the issue is resolved by restarting your computer. If your computer does not shut down correctly, continue to step 6.
6.. Determine if the shutdown problem is being caused by a damaged exit sound file. To do this:
1.. Click Start, point to Settings, click Control Panel, and then double-click Sounds.
2.. Note the name and location of the Exit Windows sound, click Exit Windows in the Events box, and then click None in the Name box.
3.. Click OK, and then restart your computer.
Test to determine if the issue is resolved by restarting your computer. If your computer does not shut down correctly, repeat steps A through C, but restore your original Exit Windows sound in step B, and then continue to step 7. If the issue is resolved, your Exit Windows sound file is damaged and you must replace it.
7.. Disable some device drivers. Some of the most common device drivers that may cause problems are device drivers for sound cards, video adapters, and network adapters. Disable any devices in the following categories:
a.. Display adapters
b.. Floppy disk controllers
c.. Hard disk controllers
d.. Keyboard
e.. Mouse
f.. Network adapters
g.. PCMCIA socket
h.. Ports
i.. SCSI controllers
j.. Sound, video, and game controllers
To disable device drivers:
1.. Right-click My Computer on the desktop, click Properties, and then click the Device Manager tab.
2.. Double-click a device type, for example, Sound, Video, or Game Controllers.
3.. Click one of the listed devices, and then click Properties.
4.. Click to select the Disable In This Hardware Profile check box.
IMPORTANT: Record all of the devices that you disable so that you can enable them again later.
5.. Click OK, click OK, and then restart your computer.
Test to determine if the issue is resolved by restarting your computer. If your computer does not shut down correctly, repeat steps A through E, but disable a different hardware device in step D. Also, to test your video adapter, click Start, click Run, type msconfig, click OK, click Advanced, click to select the VGA 640x480x16 check box, and then click OK. If you disable your sound card, video adapter, and network adapter, but the issue is still not resolved, re-enable these devices by following steps A through E, but in step D, click to clear the Disable In This Hardware Profile check box, and then continue to step 8.
NOTE: If you are unable to change the video adapter by using these steps, change your video adapter driver to "Standard VGA." To do this:
1.. Click Start, point to Settings, click Control Panel, and then double-click Display.
2.. Click Advanced on the Settings tab, and then click Change on the Adapter tab.
3.. Click Next, click Display a list of all the drivers in a specific location, so you can select the driver you want, and then click Next.
4.. Click Show All Hardware, click Standard Display Types in the Manufacturer box, click Standard Display Adapter (VGA) in the Models box, and then click Next.
5.. Click Yes, click Next, and then click Finish.
6.. Click Close, click Close, and then click Yes when you are prompted to restart your computer.
If the issue is resolved when you change your video adapter to the Standard VGA driver, contact your video adapter manufacturer to inquire about the availability of an updated Windows 98 video adapter driver.
For additional information about how to troubleshoot display problems, click the article number below to view the article in the Microsoft Knowledge Base:
Q127139 Troubleshooting Video Problems in Windows
8.. Determine if Advanced Power Management (APM) is causing the shutdown problem by disabling APM. (Note that not all computers have APM features.) To do this:
1.. Click Start, point to Settings, click Control Panel, double-click System, and then click the Device Manager tab.
2.. Double-click System Devices to expand it.
3.. Double-click Advanced Power Management in the device list, and then click to select the Force APM 1.0 Mode and the Disable Power Status Polling check boxes on the Settings tab. If the settings are already enabled, disable them by clearing the check boxes.
4.. Click OK until you return to Control Panel, and then restart your computer.
Test to determine if the issue is resolved by restarting your computer. If your computer does not shut down correctly, repeat steps A through D, but click to clear the Force APM 1.0 Mode and the Disable Power Status Polling check boxes, and then continue to step 9.
9.. Determine if shutdown problems are being caused by virtual device driver (.vxd) files. To do this:
1.. Restart your computer, and while your computer restarts, press and hold CTRL until the Windows 98 Startup menu appears.
2.. Choose Step By Step Confirmation, and then press ENTER.
3.. Press Y when you receive each of the following prompts, and press N for all other prompts:
a.. Load Doublespace driver
b.. Process the system registry
c.. DEVICE=C:\WINDOWS\HIMEM.SYS
d.. DEVICE=C:\WINDOWS\IFSHLP.SYS
e.. Load the Windows graphical user interface
f.. Load all Windows drivers
4.. After all Windows drivers are loaded, you are prompted to load all static .vxd files, one at a time. Note each static .vxd file name, and respond with "No" to avoid loading each file. The following list is a partial list of Microsoft static .vxd files:
Static .vxd file Provides support for
Vnetsup.vxd Microsoft Networking
Ndis.vxd Microsoft Networking
Ndis2sup.vxd Microsoft Networking
Javasup.vxd Microsoft Java
Vrtwd.386 Clock
Vfixd.vxd Video Phone helper
Vnetbios.vxd Microsoft Networking
Vserver.vxd Microsoft Networking
Vredir.vxd Microsoft Networking
Dfs.vxd Microsoft Networking
Ndiswan.vxd Microsoft Networking
Msmouse.vxd Microsoft Mouse
Test to determine if the issue is resolved by restarting your computer. If your computer shuts down correctly, define the problem further by repeating steps A through D, but respond with "Yes" to only one of the files in the list above, and then restart your computer. Test each file by restarting your computer and responding "Yes" to a different file each time. If your computer does not shut down properly, the issue is related to last static .vxd file you selected.
Check the properties of the incompatible static .vxd file to determine the program with which it is associated. Uninstall and then reinstall the program to replace the .vxd file with a new copy of the file.
For additional information about the System Configuration Utility tool, click the article number below to view the article in the Microsoft Knowledge Base:
Q181966 System Configuration Utility Advanced Troubleshooting Settings
10.. Install Windows 98 in a new folder. This may be the quickest method to determine if the problem is caused by a hardware issue. If you install Windows in a new folder and you still experience problems shutting down, check with your hardware manufacturer for an updated BIOS or other workaround.
For additional information about installing Windows 98 in a new folder, click the article number below to view the article in the Microsoft Knowledge Base:
Q193902 How to Install Windows 98 Into a New Folder
11.. If you are running Windows 98 Second Edition and you are still experiencing problems shutting down your computer, view the following article in the Microsoft Knowledge Base:
Q238096 Problems Shutting Down Windows 98 Second Edition
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:
http://support.microsoft.com/support/search/canned.asp?R=d&H=Win dows+98+Shutdown+Articles&LL=win98x+or+winmil&Sz=w98shutdown
Additional query words: start w98shutdown
Keywords : kbenv kbtool kbtshoot win98 winapm win98se
Issue type : kbhowto
Technology : kbWin98search kbWin98SEsearch kbWin98 kbWin98SE
Last Reviewed: June 13, 2001
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