False positives

  • Thread starter Thread starter Mike Ziegler
  • Start date Start date
There are situations where the anti-spyware engine falsely detects the
presence of spyware in a product, rather than correctly identifying a
product and then labelling it spyware. The vendor resolution form appears to
deal with the latter case.

I have a product which creates a key which MS Anti-Spyware interprets as a
signature of a particular spyware threat, which is not present in my
product. Was I correct to post what I see as a bug in these newsgroups
(title: "False Positive: StartNow Hyperbar") or do you think I should also
complete a vendor dispute form?

Thanks,


Jonathan Holmes

Bill Sanderson said:
Please use the Vendor dispute form linked to at the end of this KB
document to report this:

http://support.microsoft.com/kb/892340 Microsoft Windows AntiSpyware
(Beta) identifies a program as a spyware threat (Listing criteria and
Dispute process)


Mike Ziegler said:
Your antispyware reports that our freeware

1. Always Connected (AC-Plug)
[http://www.iopus.com/freeware/acplug/ ]

and
2. BEEE - Email Enable Everything
[http://www.iopus.com/freeware/beee/ ]

contains spyware. This is wrong. Our software is 100%
spyware free. We get many support request due to this
false alarms, so please update your signatures ASAP.

Thanks,
Mike
mz (at) iopus.com
Click to expand...
Click to expand...
 
You can do both.

Posting in these groups is definitely appropriate.

The form is clearly oriented towards a product directly detected as spyware,
but it is also the channel for direct contact with Microsoft about issues
where Microsoft Antispyware is affecting your product.

Depending on how severely you feel your users are likely to be impacted, I'd
consider doing both.

Jonathan Holmes said:
There are situations where the anti-spyware engine falsely detects the
presence of spyware in a product, rather than correctly identifying a
product and then labelling it spyware. The vendor resolution form appears
to deal with the latter case.

I have a product which creates a key which MS Anti-Spyware interprets as a
signature of a particular spyware threat, which is not present in my
product. Was I correct to post what I see as a bug in these newsgroups
(title: "False Positive: StartNow Hyperbar") or do you think I should also
complete a vendor dispute form?

Thanks,


Jonathan Holmes

Bill Sanderson said:
Please use the Vendor dispute form linked to at the end of this KB
document to report this:

http://support.microsoft.com/kb/892340 Microsoft Windows AntiSpyware
(Beta) identifies a program as a spyware threat (Listing criteria and
Dispute process)


Mike Ziegler said:
Your antispyware reports that our freeware

1. Always Connected (AC-Plug)
[http://www.iopus.com/freeware/acplug/ ]

and
2. BEEE - Email Enable Everything
[http://www.iopus.com/freeware/beee/ ]

contains spyware. This is wrong. Our software is 100%
spyware free. We get many support request due to this
false alarms, so please update your signatures ASAP.

Thanks,
Mike
mz (at) iopus.com
Click to expand...
Click to expand...
Click to expand...
 
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