Failed Update - Need HELP!

  • Thread starter Thread starter Terri
  • Start date Start date
T

Terri

I tried to install this but I received a message it failed:
Update for Outlook 2003 Junk Email Filter (KB895658)

What can I do to fix this problem? I use Windows XP..
Thanks!
 
Terri,
Did you see some text & perhaps a code number when this "failed" ? If so, provide that.

You should be able to see & look at a log file KB895658.log on your Windows folder (either \Windows or \WINNT)
Use NOTEPAD to read it.

Need to find a line ( or more) having something like
yada yada failed 0x (with numbers)

btw, was Outlook running at the time of updating?

Post back details, please, as other folks will likely want to track this.
 
I have tried ALL your suggestions to no avail. There is no error message -
simply said the installation failed. I have had no proior problems
installing and outlook had been closed.
Waiting with bated breath!
 
Oh - Hoh! I have been to the website already and tried ALL the fixes -
nothing works....
Terri
 
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