Failed to get UserGuid - policy does not apply

Guest · Mar 15, 2004

My Win2k sp4 clients are unable to get their profiles from the Win2k Advance Server DC with SP4 (uptodate with all patches). Note line ** (from userenv.log, posted below), can you explain me why this is happening. DNS server is fine, I can ping using its FQDN, also have tested using nslookup. Entries for DC in the DNS is also fine

_______________________________________________________________
USERENV(cc.b4) 10:38:28:249 LoadUserProfile: Entering, hToken = <0xd8>, lpProfileInfo = 0x6f64
USERENV(cc.b4) 10:38:28:249 LoadUserProfile: Entering, hToken = <0xd8>, lpProfileInfo = 0x6f64
USERENV(cc.b4) 10:38:28:249 LoadUserProfile: lpProfileInfo->dwFlags = <0x0
USERENV(cc.b4) 10:38:28:249 LoadUserProfile: lpProfileInfo->lpUserName = <test1
USERENV(cc.b4) 10:38:28:249 LoadUserProfile: NULL central profile pat
USERENV(cc.b4) 10:38:28:249 LoadUserProfile: lpProfileInfo->lpDefaultPath = <\\ADC1\netlogon\Default User
USERENV(cc.b4) 10:38:28:265 LoadUserProfile: NULL server nam
USERENV(cc.b4) 10:38:28:265 GetUserMutex: enterin
USERENV(cc.b4) 10:38:28:265 GetUserMutex: Waiting..
USERENV(cc.b4) 10:38:28:265 GetUserMutex: Wait succeeded. Mutex currently held
**USERENV(cc.b4) 10:38:28:281 GetUserGuid: Failed to get user guid with 1355
USERENV(cc.b4) 10:38:28:281 GetProfileSid: No Guid -> Sid Mapping availabl
USERENV(cc.b4) 10:38:28:281 GetUserGuid: Failed to get user guid with 1355
USERENV(cc.b4) 10:38:28:281 GetProfileSid: No Guid -> Sid Mapping availabl
USERENV(cc.b4) 10:38:28:281 RestoreUserProfile: Enterin
USERENV(cc.b4) 10:38:28:281 IsCentralProfileReachable: Enterin
USERENV(cc.b4) 10:38:28:281 IsCentralProfileReachable: Null path. Leavin
USERENV(cc.b4) 10:38:28:296 RestoreUserProfile: Profile path = <
USERENV(cc.b4) 10:38:28:296 ExtractProfileFromBackup: Failed to open key Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-507921405-1644491937-682003330-2131 with error
USERENV(cc.b4) 10:38:28:296 ExtractProfileFromBackup: Couldn't open backup profile key. Error =
USERENV(cc.b4) 10:38:28:296 GetUserGuid: Failed to get user guid with 1355
USERENV(cc.b4) 10:38:28:296 PatchNewProfileIfRequred: No OldSidString foun
USERENV(cc.b4) 10:38:28:296 CreateLocalProfileKey: Not setting additional Securit
USERENV(cc.b4) 10:38:28:296 CreateLocalProfileImage: One way or another we haven't got an existing local profile, try and create on
USERENV(cc.b4) 10:38:28:312 CreateSecureDirectory: Entering with <C:\Documents and Settings\test1
USERENV(cc.b4) 10:38:28:312 CreateSecureDirectory: Created the directory <C:\Documents and Settings\test1
USERENV(cc.b4) 10:38:28:328 ComputeLocalProfileName: generated the profile directory <C:\Documents and Settings\test1
USERENV(cc.b4) 10:38:28:328 Creating Local Profil
USERENV(cc.b4) 10:38:28:328 Local profile name is <C:\Documents and Settings\test1
USERENV(cc.b4) 10:38:28:328 RestoreUserProfile: Working with a new user. Go straight to issuing a default profile
USERENV(cc.b4) 10:38:28:328 RestoreUserProfile: Issuing default profil
USERENV(cc.b4) 10:38:28:328 CheckNetDefaultProfile: Entering, lpNetPath = <\\ADC1\netlogon\Default User
USERENV(cc.b4) 10:38:28:328 CheckXForestLogon: checking x-forest logon, user handle = 21
USERENV(cc.b4) 10:38:28:343 MyGetDomainDNSName: MyGetUserName failed for dns domain name with 135
USERENV(cc.b4) 10:38:28:343 CheckUserInMachineForest: MyGetDomainName failed with 1355
USERENV(cc.b4) 10:38:28:343 CheckXForestLogon : CheckUserInMachineForest failed with 135
USERENV(cc.b4) 10:38:28:343 CheckNetDefaultProfile: CheckXForestLogon failed, hr = 8007054
USERENV(cc.b4) 10:38:30:593 CheckNetDefaultProfile: setting default profile to NUL
USERENV(cc.b4) 10:38:30:593 CheckNetDefaultProfile: Removing local copy of network default user profile
USERENV(cc.b4) 10:38:30:593 Delnode_Recurse: Entering, lpDir = <C:\Documents and Settings\Default User (Network)
USERENV(cc.b4) 10:38:30:593 CheckNetDefaultProfile: Leaving with a value of 0
USERENV(cc.b4) 10:38:30:593 IssueDefaultProfile: Entering. lpDefaultProfile = <C:\Documents and Settings\Default User> lpLocalProfile = <C:\Documents and Settings\test1
USERENV(cc.b4) 10:38:30:593 CopyProfileDirectoryEx: Entering, lpSourceDir = <C:\Documents and Settings\Default User>, lpDestinationDir = <C:\Documents and Settings\test1>, dwFlags = 0xc8101
USERENV(cc.b4) 10:38:30:609 RecurseDirectory: Adding C:\Documents and Settings\Default User\Application Data\Microsoft\Internet Explorer\ to the list of directories
USERENV(cc.b4) 10:38:30:609 RecurseDirectory: Adding C:\Documents and Settings\Default User\Application Data\Microsoft\ to the list of directories
USERENV(cc.b4) 10:38:30:624 RecurseDirectory: Adding C:\Documents and Settings\Default User\Application Data\ to the list of directories

Derek Melber [MVP] · Mar 15, 2004

According to MS's Q257580, This behavior can occur if the server that hosts
the roaming profile is not available or cannot be reached by the workstation

--
Derek Melber
BrainCore.Net
(e-mail address removed)

dear_aishwarya said:
My Win2k sp4 clients are unable to get their profiles from the Win2k

Advance Server DC with SP4 (uptodate with all patches). Note line ** (from
userenv.log, posted below), can you explain me why this is happening. DNS
server is fine, I can ping using its FQDN, also have tested using nslookup.
Entries for DC in the DNS is also fine.

_______________________________________________________________-
USERENV(cc.b4) 10:38:28:249 LoadUserProfile: Entering, hToken = <0xd8>, lpProfileInfo = 0x6f648
USERENV(cc.b4) 10:38:28:249 LoadUserProfile: Entering, hToken = <0xd8>, lpProfileInfo = 0x6f648
USERENV(cc.b4) 10:38:28:249 LoadUserProfile: lpProfileInfo->dwFlags =

USERENV(cc.b4) 10:38:28:249 LoadUserProfile: lpProfileInfo->lpUserName =

USERENV(cc.b4) 10:38:28:249 LoadUserProfile: NULL central profile path
USERENV(cc.b4) 10:38:28:249 LoadUserProfile: lpProfileInfo->lpDefaultPath

= said:
USERENV(cc.b4) 10:38:28:265 LoadUserProfile: NULL server name
USERENV(cc.b4) 10:38:28:265 GetUserMutex: entering
USERENV(cc.b4) 10:38:28:265 GetUserMutex: Waiting...
USERENV(cc.b4) 10:38:28:265 GetUserMutex: Wait succeeded. Mutex currently held.
**USERENV(cc.b4) 10:38:28:281 GetUserGuid: Failed to get user guid with 1355.
USERENV(cc.b4) 10:38:28:281 GetProfileSid: No Guid -> Sid Mapping available
USERENV(cc.b4) 10:38:28:281 GetUserGuid: Failed to get user guid with 1355.
USERENV(cc.b4) 10:38:28:281 GetProfileSid: No Guid -> Sid Mapping available
USERENV(cc.b4) 10:38:28:281 RestoreUserProfile: Entering
USERENV(cc.b4) 10:38:28:281 IsCentralProfileReachable: Entering
USERENV(cc.b4) 10:38:28:281 IsCentralProfileReachable: Null path. Leaving
USERENV(cc.b4) 10:38:28:296 RestoreUserProfile: Profile path = <>
USERENV(cc.b4) 10:38:28:296 ExtractProfileFromBackup: Failed to open key

Software\Microsoft\Windows
NT\CurrentVersion\ProfileList\S-1-5-21-507921405-1644491937-682003330-2131
with error 2

USERENV(cc.b4) 10:38:28:296 ExtractProfileFromBackup: Couldn't open backup profile key. Error = 2
USERENV(cc.b4) 10:38:28:296 GetUserGuid: Failed to get user guid with 1355.
USERENV(cc.b4) 10:38:28:296 PatchNewProfileIfRequred: No OldSidString found
USERENV(cc.b4) 10:38:28:296 CreateLocalProfileKey: Not setting additional Security
USERENV(cc.b4) 10:38:28:296 CreateLocalProfileImage: One way or another

we haven't got an existing local profile, try and create one

USERENV(cc.b4) 10:38:28:312 CreateSecureDirectory: Entering with

USERENV(cc.b4) 10:38:28:312 CreateSecureDirectory: Created the directory

USERENV(cc.b4) 10:38:28:328 ComputeLocalProfileName: generated the profile

directory said:
USERENV(cc.b4) 10:38:28:328 Creating Local Profile
USERENV(cc.b4) 10:38:28:328 Local profile name is <C:\Documents and Settings\test1>
USERENV(cc.b4) 10:38:28:328 RestoreUserProfile: Working with a new user.

Go straight to issuing a default profile.

USERENV(cc.b4) 10:38:28:328 RestoreUserProfile: Issuing default profile
USERENV(cc.b4) 10:38:28:328 CheckNetDefaultProfile: Entering, lpNetPath =

USERENV(cc.b4) 10:38:28:328 CheckXForestLogon: checking x-forest logon, user handle = 216
USERENV(cc.b4) 10:38:28:343 MyGetDomainDNSName: MyGetUserName failed for dns domain name with 1355
USERENV(cc.b4) 10:38:28:343 CheckUserInMachineForest: MyGetDomainName failed with 1355.
USERENV(cc.b4) 10:38:28:343 CheckXForestLogon : CheckUserInMachineForest failed with 1355
USERENV(cc.b4) 10:38:28:343 CheckNetDefaultProfile: CheckXForestLogon failed, hr = 8007054B
USERENV(cc.b4) 10:38:30:593 CheckNetDefaultProfile: setting default profile to NULL
USERENV(cc.b4) 10:38:30:593 CheckNetDefaultProfile: Removing local copy

of network default user profile.

USERENV(cc.b4) 10:38:30:593 Delnode_Recurse: Entering, lpDir =

USERENV(cc.b4) 10:38:30:593 CheckNetDefaultProfile: Leaving with a value of 0.
USERENV(cc.b4) 10:38:30:593 IssueDefaultProfile: Entering.

lpDefaultProfile = said:
USERENV(cc.b4) 10:38:30:593 CopyProfileDirectoryEx: Entering, lpSourceDir

lpDestinationDir = <C:\Documents said:
USERENV(cc.b4) 10:38:30:609 RecurseDirectory: Adding C:\Documents and

Settings\Default User\Application Data\Microsoft\Internet Explorer\ to the
list of directories

USERENV(cc.b4) 10:38:30:609 RecurseDirectory: Adding C:\Documents and

Settings\Default User\Application Data\Microsoft\ to the list of directories

USERENV(cc.b4) 10:38:30:624 RecurseDirectory: Adding C:\Documents and

Settings\Default User\Application Data\ to the list of directories

Gary Mudgett [MSFT] · Mar 30, 2004

You test1 user does not have a roaming profile specified in his properties
so he is loading the default profile.

This GetUserGuid will fail in an NT4 environment because it didn't have
that. It can also fail in a Windows 2000 environment if you upgraded your
domain and on the upgraded domain controllers put in place the NT4Emulator
registry value.
298713 How to Prevent Overloading on the First Domain Controller During
Domain
http://support.microsoft.com/?id=298713

Also, since this is an AD domain, do you have DNS pointed correctly by the
clients? With AD it never hurts to double/triple check DNS.
237675 Setting Up the Domain Name System for Active Directory
http://support.microsoft.com/?id=237675

--
Gary Mudgett, MCSE, MCSA
Windows 2000/2003 Directory Services

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Failed to get UserGuid - policy does not apply

Guest

Derek Melber [MVP]

Gary Mudgett [MSFT]