EZ Trust AV Update Problems Today (Feb 2)

  • Thread starter Thread starter George S.
  • Start date Start date
George S. said:
Anyone else having problems with updates of EZ Trust AV today (Thurs,
Feb 2)
???
Click to expand...
Yes....they were a bit slow this morning. Had to try twice to get them.

Heather
 
Hi all--

Latest report---- I seemed to have been redirected to their UK download site
and my program was upgraded to engine version 12.4.1 and the virus signature
update is now 2063. Previous to this update, was at engine 11.9.1 and
signature 9626. I have a paid subscription. My friend, who is running the
freebie one year version just tried to update and was advised he is still
current at 11.91 and 9626!!! Strange going-ons with our friends at EZ
Trust. Anyone else ???
 
THIS JUST POSTED ON THEIR SITE:


February 2, 2006
***You may experience problems with updating your eTrust EZ Antivirus
program. The error message you will receive is "Fatal Error 3". We are aware
of the problem and are working to post a fix shortly. Please try the update
again later. Please do not open a technical support issue related to this
problem***
 
As said:
"George S." wrote...
Click to expand...
THIS JUST POSTED ON THEIR SITE:

February 2, 2006
***You may experience problems with updating your eTrust EZ
Antivirus program. The error message you will receive is "Fatal
Error 3". We are aware of the problem and are working to post a
fix shortly. Please try the update again later. Please do not
open a technical support issue related to this problem***
Click to expand...

Yes, that's at www.my-etrust.com/Support/TechSupport.aspx

What I noticed this morning was that two computers that had
successfully updated themselves to sig file 9639 developed problems
about an hour later when the Windows Security Center balloon popped
up and announced that eTrust was no longer running and the computers
were no longer protected. Sure enough the program itself confirmed
that the realtime file scanner was no longer on.

Attempts at updating failed. Then, later in the day, the update
became satisfied with whatever sig file you're running and stated
that the computer was already running the latest update.
Interestingly, this occurred even on a test drive that hadn't
been in a computer since January 15 and was still at 9610.

So they seemed to have solved the "fatal error" problem by being
satisfied with whatever old sig file you happen to be running...
 
Based on the reports I am seeing around the Internet, it looks like Computer
Associates and their E-Trust anti-virus download sites got either hit or
infected this morning (Kama-Sutra???) as many folks are complaining that
they cannot update AND the updating services turning their real-time
scanning engines off, etc, etc, etc. Their website (which is always a
hodge-podge mess to begin with) and help sites were running very slow when
they were running at all and a friend tells me he was unable to get through
on real-time chat with them after his java window reported there were 257
people waiting ahead of him for a rep to come online!!! After waiting four
hours, he gave up. Their phone lines were also busy or unreachable during
the daytime. What a mess.
 
Hi emtech---

Something really got screwed up with Computer Assoc and E-Trust anti-virus.
I finally ended up with a new engine version and signature version and G*d
only knows where that came from!! And yes, I also saw the updater reporting
all was well even with the scanner not running and NO signature file
installed. I tried to navigate through their website which was also in
shambles. I've been around since the days of Innoculate-It and through all
of E-Trust, but today was NOT a good day for them. On the eve of the "Kama
Sutra" arrival, it was not a good day to have these kinds of problems. Once
the smoke clears, I may start looking around at other AV programs. Their
website is a wasteland of misinformation (different pages on their site were
reported three different versions of E-Trust AV as being current)--- it
appears that they have basically given up trying to keep it in any type of
logical order. Thanks again for your info.
 
As said:
Something really got screwed up with Computer Assoc and E-Trust
anti-virus. I finally ended up with a new engine version and
signature version and G*d only knows where that came from!! And
yes, I also saw the updater reporting all was well even with the
scanner not running and NO signature file installed. I tried to
navigate through their website which was also in shambles. I've
been around since the days of Innoculate-It and through all of
E-Trust, but today was NOT a good day for them. On the eve of the
"Kama Sutra" arrival, it was not a good day to have these kinds of
problems. Once the smoke clears, I may start looking around at
other AV programs. Their website is a wasteland of misinformation
(different pages on their site were reported three different
versions of E-Trust AV as being current)--- it appears that they
have basically given up trying to keep it in any type of logical
order. Thanks again for your info.
Click to expand...

Looks as if something's happened in the last few hours, though. My
test hard drive, unused since January 15, had engine 11.9.1 and sig
version 9610. Earlier today, a forced download reported that that
was just fine with eTrust and that my system was up to date even
though it was more than two weeks old...

2/2/2006 14:01:39 PM ##################################
2/2/2006 14:01:39 PM # Starting Log #
2/2/2006 14:01:39 PM ##################################
2/2/2006 14:01:39 PM
2/2/2006 14:01:39 PM Internet::open() Using preconfig
2/2/2006 14:01:39 PM Internet::connectHttpServer()
http://downloads.My-eTrust.com/?lang=en-US
2/2/2006 14:01:39 PM Internet::openHttpServer() POST
Antivirus/GetSignature/autodownload.pl
2/2/2006 14:01:39 PM Using module file:
http://downloads.my-etrust.com/Antivirus/GetSignature/autodownload/7/modules.txt
2/2/2006 14:01:39 PM Autodownload version = 2.1.0.4
2/2/2006 14:01:40 PM Downloading module list:
2/2/2006 14:01:40 PM Available modules...
2/2/2006 14:01:41 PM Your antivirus product is already up-to-date.

I did another download a few minutes ago and, like you, am now
running engine 12.4.1 and sig version 2063...

2/2/2006 19:37:49 PM ##################################
2/2/2006 19:37:50 PM # Starting Log #
2/2/2006 19:37:50 PM ##################################
2/2/2006 19:37:50 PM
2/2/2006 19:37:50 PM Internet::open() Using preconfig
2/2/2006 19:37:51 PM Internet::connectHttpServer()
http://downloads.My-eTrust.com/?lang=en-US
2/2/2006 19:37:51 PM Internet::openHttpServer() POST
Antivirus/GetSignature/autodownload.pl
2/2/2006 19:37:52 PM Using module file:
http://consumerdownloads.ca.com/pub/myeTrust/autodownload/7/modules.txt
2/2/2006 19:37:52 PM Autodownload version = 2.1.0.4
2/2/2006 19:37:52 PM Downloading module list:
2/2/2006 19:37:52 PM Available modules...
2/2/2006 19:37:52 PM vete Version 11.9.1.1 installed. Now installing
new version 12.4.1 Size: 376865b
2/2/2006 19:37:52 PM vete2k Version 11.9.1 installed. Now installing
new version 12.4.1 Size: 296383b
2/2/2006 19:37:52 PM driverdir Version 1 installed. Now installing
new version 2 Size: 449b
2/2/2006 19:37:52 PM av.signatures not currently installed. Now
installing new version 2063 Size: 3254178b
2/2/2006 19:37:52 PM vetemv not currently installed. Now installing
new version 1 Size: 627b
2/2/2006 19:37:52 PM cafix not currently installed. Now installing
new version 1.6.6 Size: 32352b
2/2/2006 19:38:42 PM Your antivirus product has updated successfully.
 
From:
http://crm.my-etrust.com/CIDocument.asp?KDId=1908&GUID=C06A1832DCA54A27982482FBB17F3C70

Or: http://snipurl.com/m6l0

Document ID: 1908
Modify Date: Feb 2 2006

To download the latest EZ Antivirus update signatures in one big file,
simply download the latest file depending on your Engine Version from
one of the locations below:

For eTrust EZ Antivirus with Engine Versions of 11.9.1, download the
9xxx series signatures from:
ftp://ftpez.ca.com/pub/myeTrust/autodownload/sigs/

For eTrust EZ Antivirus with Engine Versios of 12.4.1, download the
2xxx series signatures from:
ftp://ftpez.ca.com/pub/myeTrust/autodownload/7/sigs/

Note: You will most likely have the 12.4.1 engine installed as the
Autodownload component currently attempts to update the engine to this
version if it is not present.
 
Yes my husband runs it and had problems. He has noticed it usually happens
if there are two come in together, a small file and a larger one, then it
always fails first time.
Joan
 
I do hope they get their act together because I quite like their AV.
Click to expand...

Maybe they have. Posted overnight at eTrust's website:
http://crm.my-etrust.com/CIDocument.asp?KDId=2106&GUID=14CC04BD29BD4670BCDEE0779ABC2D8C

Or: http://snipurl.com/m719

Document ID: 2106
Modify Date: Feb 2 2006

Resolution:
Yesterday we’ve released new series of updates for EZ Antivirus/Vet
software with the new engine 12.4.1. Unfortunately for the limited
time, servers were instructing the old 9xxx series to be applied in
the update instead of 2xxx series. This resulted in mismatch of the
engine and the signatures, that is, some customers ended up with
engine 12 and 9xxx dat update applied, that caused their Real-time
protection to be disabled.In order to fix this problem, development
released the patch that will:

A. Install vet.dat and boot.dat (2063)
B. Delete modules.txt
C. Ask for reboot

Here is the link for the fix utility:

ftp://myetrustbeta:[email protected]/sigfix2063.exe

Since we introduced new engine for EZ Antivirus 7 and Vet Antivirus
7 software, instructions on how to manually update virus signature
files are updated as well:

http://crm.my-etrust.com/login.asp?username=guest&target=DOCUMENT&openparameter=1908
 
Thanks to you and George for the information. I used your instructions
and had Version 11.9.1 on here.....but now I have the update as you
figured would happen. (12.4.1) with 2064 which just came out.

Baffling, lol. But I thank you for the links to get the downloads
manually. I have had that stupid Error 3 a few times, so this will be
quite helpful.

Trying to find things on their website is bloody impossible!! And I too
have used EZ Trust since the old free Inoculate days. I currently have
the free one, but was paying for it for 3 years or so.

I do hope they get their act together because I quite like their AV.

Cheers.....Heather
 
After updating the scan engine to 12.4.1

the real-time scan cause blue screen (BSOD) on startup
and loops the the startup even when I disable auto reboot in
preferences

the bluescreen only away, when I start in safemode and disable
real-time scan

I'm using Windows 2000 profesional SP4 on an ASUS CUSL2
 
After updating the scan engine to 12.4.1

the real-time scan cause blue screen (BSOD) on startup
and loops the the startup even when I disable auto reboot in
preferences

the bluescreen only away, when I start in safemode and disable
real-time scan

I'm using Windows 2000 profesional SP4 on an ASUS CUSL2
Click to expand...

My [not so] EZ upgrade on Win98SE, caused the computer to always boot
in safemode and mysteriously shutdown on occasion which always brought
scandisk into the scenerio. Got pi**ed and decided to sacrifice the
last 5 months of my subscription and uninstalled EZ. They doubled the
price of annual fees and screwed up the AV on top of that.

I've been with EZ since free IPE days, but since there are better AVs
available, I'll move on down the road.

I'm done ranting now!

Hope you figure out your problem.

BoB
 
I have a bigger problem...i can`t update anything at all...:(( What
can
I do?!
Click to expand...
Mine updated just fine. #5026 I believe. Try manually later. But mine
auto updated as soon as I came on, as usual.

Heather
 
Back
Top