Extreme problems with JumpDrive, Lexar

[ChairShot]

Hello!

This message was submitted to the alt.comp.hardware newsgroup on
February 22, 2005.

I purchased a JumpDrive Secure from Lexar last month. I have found this
to be the lowest quality USB drive I have ever used. Data has
repeatedly
been lost, blue screens of death, weird error messages from the OS,
platform issues, etc.

I am trying to get Lexar to stand by their work and provide me with
a refund, but they are only offering me a replacement or the same POS
repaired. I don't have time to sit around waiting for this company to
send me a drive that actually works. Quite frankly, I have seen enough
to believe that it is not even capable of doing so. I went out and
purchased a replacement drive from Sandisk. It's terrific.

I just want to warn to people about the danger of purchasing Lexar's
products.
They are not of good quality, and the company appears to have no sense
of pride.

Phillip Sassano
Pennsylvania

 

[kony]

Hello!

This message was submitted to the alt.comp.hardware newsgroup on
February 22, 2005.

I purchased a JumpDrive Secure from Lexar last month. I have found this
to be the lowest quality USB drive I have ever used. Data has
repeatedly
been lost, blue screens of death, weird error messages from the OS,
platform issues, etc.

I suspect you have operating system problems.
Those jellybean USB sticks are all much more alike than
different, unless yours happens to have a particularly
fragile plastic casing and you're being very rough on it.

I am trying to get Lexar to stand by their work and provide me with
a refund, but they are only offering me a replacement or the same POS
repaired.

In a perfect world you'd get a refund, if you hand a
money-back guarantee. I suspect you don't have such a
guarantee, as most hardware doesn't, and regardless, plenty
of people use their products fine, you have no real need to
choose a different brand (unless the problem is one of rough
environment in which the plastic casing isn't suitable).

I don't have time to sit around waiting for this company to
send me a drive that actually works. Quite frankly, I have seen enough
to believe that it is not even capable of doing so. I went out and
purchased a replacement drive from Sandisk. It's terrific.

That's the thing about USB, one device gets screwed-up and a
2nd device with a different hardware ID can work fine.
Could be that uninstalling/reinstalling the driver fixes it.
Maybe you really do have a defective product- It happens.
No reason to shun another one though, if the 2nd doesn't
work right either the odds are very high that your system/OS
is causing the problem, not the thumbdrive itself.

I just want to warn to people about the danger of purchasing Lexar's
products.
They are not of good quality, and the company appears to have no sense
of pride.

I can understand your wanting to avoid Lexar products, but
mine work fine. Many other people's work fine too. "Pride"
really means poor suport, right? Poor support is quite
common, if you come across a company providing very good
support for commodity items like thumbdrives, where the
product prices are inflated, please do let us know as we'd
all like better support for same $$.

 

[RBM]

I have several models from Lexar and have been giving them out as gifts. I
love them and so do all the folks I've given them to. You may just have
gotten a bad device... it happens

 

[Thagor]

(e-mail address removed) wrote in @g14g2000cwa.googlegroups.com:

Hello!

This message was submitted to the alt.comp.hardware newsgroup on
February 22, 2005.

I purchased a JumpDrive Secure from Lexar last month. I have found this
to be the lowest quality USB drive I have ever used. Data has
repeatedly
been lost, blue screens of death, weird error messages from the OS,
platform issues, etc.

I am trying to get Lexar to stand by their work and provide me with
a refund, but they are only offering me a replacement or the same POS
repaired. I don't have time to sit around waiting for this company to
send me a drive that actually works. Quite frankly, I have seen enough
to believe that it is not even capable of doing so. I went out and
purchased a replacement drive from Sandisk. It's terrific.

I just want to warn to people about the danger of purchasing Lexar's
products.
They are not of good quality, and the company appears to have no sense
of pride.

Phillip Sassano
Pennsylvania

The first two of these devices I bought was Lexar Jumpers and they have
worked flawlessly now for much more than a year now.
Unfortunately, as I learned long ago, what was excellent yesterday may be
trash tomorrow. First I though Seagate had the best drives, then after
several months, I saw that attitude change to Maxtor, then WD and so on.
Quality is a word and what you get for that word may change from time to
time in this fast paced tech world.