extra Contacts list

  • Thread starter Thread starter Haggis
  • Start date Start date
H

Haggis

I have a problem with a user’s Outlook. Yesterday their mailbox was recreated
and their mail imported into the new mailbox. When they went to create a new
email and select 'To' to choose their recipients, they chose their contacts
entry from the address book drop down field. There were no entries, so I went
into the contact properties to enable the 'show this folder as an email
address book' option. Now they have a second contacts entry in the address
book drop down field which has their contacts in it.

This morning they went to create a new email again and now both Contacts
entries are empty, I had to enable the 'show this folder...' option again and
now there are 3 entries.

What gives? They do not have any archive or personal folders enabled or OST
file, and there is only 1 contacts list in their contacts section of Outlook
(2003) And if I open their outlook on a different PC, there is no extra
contacts entries, so it seems to be related to their local user profile. I
recreated the Outlook folder in both the C:\Documents and
Settings\username\Application Data\Microsoft and
C:\Documents and Settings\username \Local Settings\Application
Data\Microsoft folders with no success. I am pretty sure I can fix the issue
by recreating their user profile but do not want to do that if I don’t have
to.

Any ideas?
 
Happens all the time. Surprised you're just seeing it for the first time.
Get used to it.
Answer has been posted here many times. You remove invalid references to the
Contacts Folders form the Outlook Address Book here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change… >
 
thanks heaps... not the first time...but i have been able to live with 2
entries in the past...three is too much :)

happy holidays

Russ Valentine said:
Happens all the time. Surprised you're just seeing it for the first time.
Get used to it.
Answer has been posted here many times. You remove invalid references to the
Contacts Folders form the Outlook Address Book here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change… >
--
Russ Valentine
[MVP-Outlook]
Haggis said:
I have a problem with a user’s Outlook. Yesterday their mailbox was
recreated
and their mail imported into the new mailbox. When they went to create a
new
email and select 'To' to choose their recipients, they chose their
contacts
entry from the address book drop down field. There were no entries, so I
went
into the contact properties to enable the 'show this folder as an email
address book' option. Now they have a second contacts entry in the address
book drop down field which has their contacts in it.

This morning they went to create a new email again and now both Contacts
entries are empty, I had to enable the 'show this folder...' option again
and
now there are 3 entries.

What gives? They do not have any archive or personal folders enabled or
OST
file, and there is only 1 contacts list in their contacts section of
Outlook
(2003) And if I open their outlook on a different PC, there is no extra
contacts entries, so it seems to be related to their local user profile. I
recreated the Outlook folder in both the C:\Documents and
Settings\username\Application Data\Microsoft and
C:\Documents and Settings\username \Local Settings\Application
Data\Microsoft folders with no success. I am pretty sure I can fix the
issue
by recreating their user profile but do not want to do that if I don’t
have
to.

Any ideas?
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