Explorer

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Guest

Windows explorer is not responding. I can access my files though my
documents. Pluging in a external hard drive or thumb drive to back up my
files doesn't work because explorer is not responding so the drives aren't
recognized. Anyone have any ideas what's causing this. Thanks
 
What error appears in Event Viewer when you try?

Please check Event Viewer for Warning / Error Reports in the System and
Application logs and post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

A tip for posting copies of Error Reports! Run Event Viewer and double
click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer.
Now
start your message (email) and do a paste into the body of the message.
This
will paste the info from the Event Viewer Error Report complete with
links
into the message. Make sure this is the first paste after exiting from
Event
Viewer.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
The error report says Faulting application Explorer. exe version
6.0.29002180, faulting module NTDLL.DLL version 5.1.26002180 Fault Address
0x000118d0
 
-- Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/10/2007
Time: 4:14:46 PM
User: N/A
Computer: VAIO
Description:
Faulting application ccapp.exe, version 104.0.8.3, faulting module
asengbay.dll, version 2004.1.4.17, fault address 0x0001021b.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 63 63 61 ure cca
0018: 70 70 2e 65 78 65 20 31 pp.exe 1
0020: 30 34 2e 30 2e 38 2e 33 04.0.8.3
0028: 20 69 6e 20 61 73 65 6e in asen
0030: 67 62 61 79 2e 64 6c 6c gbay.dll
0038: 20 32 30 30 34 2e 31 2e 2004.1.
0040: 34 2e 31 37 20 61 74 20 4.17 at
0048: 6f 66 66 73 65 74 20 30 offset 0
0050: 30 30 31 30 32 31 62 0d 001021b.
0058: 0a .

Wayne
 
wasvs said:
-- Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/10/2007
Time: 4:14:46 PM
User: N/A
Computer: VAIO
Description:
Faulting application ccapp.exe, version 104.0.8.3, faulting module
asengbay.dll, version 2004.1.4.17, fault address 0x0001021b.
Click to expand...


ccapp is a Norton program. Does the problem continue if you uninstall
Norton?
 
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