"explorer has stopped working"

  • Thread starter Thread starter The Shadow
  • Start date Start date
T

The Shadow

The last few times I have used my computer, explorer has stopped working.
Last time I just hit control alt delete and restarted, but this last time
explorer automatically restarted. My computer told me to download this repair
"Windows6.0-KB936316-x86" - so I did. When I tried to install this update, I
got this message from the "Windows Update Standalone Installer" which said,
"Installer encountered an error: 0x8007000d
The data is invalid"
I tried to search for this update on microsoft.com but I did not get
solutions to my problem. Was it bad idea to download this? Why does my
explorer stop working?
Thanks in advance for any solutions that anybody is willing to take the time
to write.
 
The last few times I have used my computer, explorer has stopped working.
Last time I just hit control alt delete and restarted, but this last time
explorer automatically restarted. My computer told me to download this repair
"Windows6.0-KB936316-x86" - so I did.
Click to expand...

WHAT?

What do you mean by "my computer told me to downlad this repair"?
 
Nonny said:
WHAT?
What do you mean by "my computer told me to downlad this repair"?
Click to expand...

Windows' Problem Reports and Solutions will prompt to download a fix if one
is known for a reported system error. In this case, the error appears to
match the description here: http://support.microsoft.com/kb/936316

The OP should try downloading the fix directly from the article linked
above, it sounds like the one they got may be corrupted.

Generally, causes include malware, shell enhancement programs, or plugins.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
 
Windows' Problem Reports and Solutions will prompt to download a fix if one
is known for a reported system error. In this case, the error appears to
match the description here: http://support.microsoft.com/kb/936316
Click to expand...

I haven't encountered such a situation yet (have only had Vista on
this machine for barely 6 weeks). Looks like a definite improvement
over XP!
 
Rick Rogers said:
Windows' Problem Reports and Solutions will prompt to download a fix if one
is known for a reported system error. In this case, the error appears to
match the description here: http://support.microsoft.com/kb/936316


The OP should try downloading the fix directly from the article linked
above, it sounds like the one they got may be corrupted.


Generally, causes include malware, shell enhancement programs, or plugins.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
Click to expand...

My auto update has always been on. I think that I may already have the
service packet talked about, just because I have not had any problems for a
week or so. Thank you for your comments Rick Rogers. I think misterjohn may
need some more help. I will download the pack through your link if the
problem occurs again.
The Shadow
 
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