Explorer Favourites Problem

G

Guest

I have been having trouble recently with my favourties menu on the internet
explorer toolbar.

When I click on the menu it sits there for about 3 seconds working and then
say that that IE has an error and needs to close. I have tried to use a
restore point to a time before this has happened but to no avail. The
favourite Items are still there in the folder.

Any help is much appreciated
 
J

Jan Il

Hi adam :)


Try the following and see if it helps:

Clearing the TIF Cache -
Safely Delete the Temporary Internet Files
http://www.mvps.org/winhelp2002/delcache.htm



also....



Corrupt Favorites Folder


Create a new Favorites folder as per the instructions here
http://inetexplorer.mvps.org/answers3.htm#favorites



If these steps do not resolve your problem, or you need help with the above,
please post back to this thread with the details and any error messages.

Hope this helps

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
J

Jan Il

Hi adam :)
Thanks Jan

Unfortunatly none of this has helped
Click to expand...

OK..then let's try another avenue:

Try the following and see if it helps:

Go to the Favorites folder and copy all the favorites into another folder,
call it FavBackups, or some such as you like. Then delete the Favorites
folder and reboot. See if the problem still comes up. If it does, then have
a go at the information here next.

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx



I'll do some more research and get back to you, but, at least we will know
we are not dealing with any 'unknowns' as well. :)



Hope this helps

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
G

Guest

Hi Jan this has solved the problem opening the favourites. Re-entered the
links and problem re-occured. removed the folder a second time and
restarted, entered the links in by going to the site. after adding a link it
throws up the error message that explorer has a problem needs to close
 
J

Jan Il

Hi adam :)
Hi Jan this has solved the problem opening the favourites. Re-entered the
links and problem re-occured. removed the folder a second time and
restarted, entered the links in by going to the site. after adding a link it
throws up the error message that explorer has a problem needs to close.
Click to expand...

Good deducing! After all that you've tested, if the problem is still
occuring, as I gather from your reply, then you most likely have some
scumware on the system that is causing the problem. Try the following and
see if it helps. Even if you have already run some programs, run them again
according to the instructions in the information below to thoroughly clean
you system. It is best to read through all the information before you start
to know before hand what you need to do and how.

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

Be sure to run CWShredder here

http://www.majorgeeks.com/download3019.html

and AdAware and Spybot.
Download the newest version of HiJackThis here:
http://www.bleepingcomputer.com/files/hijackthis.php
and SpyBot Search & Destroy

http://www.majorgeeks.com/download2471.html

Also visit these two sites to test for parasites and help basic cleaning:

On-Line Check

http://aumha.org/a/noads.htm

and

Quick-Fix Protocol.
http://aumha.org/a/quickfix.php

Basically, throw everything here at your "infection".

And be sure to use the HijackThis. Please DO NOT post your log to this
newsgroup, but to the HiJackThis Support Forums below:
http://www.hijackthis.de/forum/forumdisplay.php?f=10&guestlanguageid=4
the Aumha HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30

or Bleeping Computer Forum

http://www.bleepingcomputer.com/forums/forum22.html

to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.

(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.



Also this program searches for hidden .dlls that recreate the malware.
About Buster:
http://www.majorgeeks.com/download4289.html

CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

You should also get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
Also
From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)

or ........

Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip



Also.........

Courtesy of Jim Byrd -

Download Sysclean.com, from Trend Micro, here:
http://www.trendmicro.com/download/dcs.asp along with the latest pattern
file, here:
http://www.trendmicro.com/download/pattern.asp
Be sure to read the "How-to" info here:
http://www.trendmicro.com/ftp/products/tsc/readme.txt
You might also want to get Art's updater, SYS-UP.Zip, here for future
updating of these: http://home.epix.net/~artnpeg/.
(If you download and use the updater from the beginning, it will
automatically handle downloading the other files. Place them in a dedicated
folder after appropriate unzipping, and then run. This scan may take a long
time, as Sysclean is VERY extensive and thorough



NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again in Safe Mode to be
sure there are no lingering items on the system.



Hope this helps

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
G

Guest

Hi Thanks for all the links, we do have a persistant aware problem in the
form of a search bar (myseach) tryed to take it out with spyware removers,
manually remove register entries associated with this program but it always
comes back. Been run ad-aware SE and Spysweep which are both trustworthy
programs.
 

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