explorer.exe ...

  • Thread starter Thread starter Stephen Levesque
  • Start date Start date
S

Stephen Levesque

My other computer is an eMachine 1440 with XP and 1.4 GHz
Intel Celeron(?) or Pentium III

I was performing an Ad-Aware scan when the program froze.
I clicked the 'X' and then the 'End Now' button that came
up.

It asked me to send an error report, so I did... Then I
tried to open Internet Explorer and it said "Internet
Explorer has encountered a problem and needs to close. If
problem persists please restart your computer." Or
something VERY close to that.

When I tried it 4 more times with the same result, I
restarted the computer. When the computer booted up again,
it gave me the following error message:


quote:
---------------------------------------------------
Title Bar - "Explorer.exe - Application Error"
Message - "The instruction at "0x77f83905" referenced
memory at "0x002e0074."
The memory could not be "written."
---------------------------------------------------



I have tried to shut down the computer many times, restart
the computer many times, and even unplugged the computer
for a total of 10 minutes (as my instuction manuel said to
do) all with the error message above.


Any help or info you can provide me with is GREATLY
appreciated.
 
Hey Stephen,

Check the system event log for any recent errors flagged with a white cross
on a red circlular background

start/run
eventvwr.msc

Click on system in left pane to get the system eventlog entries in the right
pane.
Post any recent ones.

A system file may have gotten corrupted.

First check the disk for any file system problems

start/run
cmd

to get to a command prompt, then run

chkdsk /R C:

replacing C: with the drive letter which contains windows xp,
you should see something similar to the following:




The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)




Answer Y and reboot.

After the check is complete and windows xp has restarted, run the system
file checker to replace any individual windows xpsystem files with on disk
backups.

start/run
sfc /scannow

This will look in \windows\system32\dllcache and then in
\windows\servicepackfiles\i386 for replacements for corrupt files, only if
it can't find a file in either of these places will it prompt for you to
insert the release cd.

If you have not applied sp1 you wont have much, if anything in the \windows\
servicepackfiles folder.

Paul
 
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