Explorer.exe error in Win 2000 professional

  • Thread starter Thread starter Deb
  • Start date Start date
D

Deb

I tried to install internet explorer version 6 in my
laptop which has Windows 2000 professional operating
system. But after installation, when I restarted the
computer, I am getting the following error
message 'Explorer.exe has generated errors and will be
closed by Windows' and I am getting a blank screen.
I am stuck after that.
Please help me as I can not use my computer at all.
Thanks and let me know.
 
Hi Deb,

Try this solution

CAUSE
========
This behavior can occur if Norton CleanSweep was installed in the previous
operating system.

RESOLUTION
===============
To resolve this issue, use any one of the following methods:
Method 1
After booting the system and receiving the error message, press
CTRL+ALT+DELETE.
Click Task Manager.
In Task Manager, click New Task (Run) on the File menu.
Type control, and then press ENTER. This opens Control Panel.
Double-click Add/Remove Programs.
In the list of currently installed programs, click CleanSweep, and then
click Change/Remove.
Uninstall CleanSweep.
Reboot the computer.
Method 2
Reboot the computer. When you see the Boot menu, press F8 for Safe-mode
options.
Select the Safe Mode Command Prompt option.
After you log on, type appwiz.cpl, and then press ENTER. This starts the
Add/Remove Programs Wizard.
In the list of currently installed programs, click CleanSweep, and then
click Change/Remove.
Uninstall CleanSweep.
Reboot the computer.
Method 3
Reboot the computer. When you see the Boot menu, press F8 for Safe-mode
options.
Select the Safe Mode Command Prompt option.
Change to the %SystemRoot%\System32 folder. Typically, this is the
c:\Winnt\System32 or C:\Windows\System32 folder.
Rename the Apitrap.dll file to Apitrap.old.
Reboot the computer.

STATUS
========
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed at the beginning of this article.

MORE INFORMATION
====================
The third-party products that are discussed in this article are
manufactured by companies that are independent of Microsoft. Microsoft
makes no warranty, implied or otherwise, regarding the performance or
reliability of these products.

Thanks,

(e-mail address removed)

This posting is provided "AS IS" with no warranties, and confers no rights.
 
I tried all of them, but unfortunately nothing worked out
ok.

Actually, the whole problem started when I tried to update
internet explorer from vesrion 5 to version 6. I think
that if somehow I can uninstall internet explorer, version
6 my problem will be solved.

When I tried your method 1, control panel did not open,
instead I got a new pop up 'tasmgr.exe has generated
errors and will be closed down....'

When I tried your method 2 and typed appwiz.cpl, I got a
message 'MSHTA.EXE' has generated errors, you need to
restart...

After trying method 3 also, I could not get rid of the
error message.

Basically I was unable to open the control panel to
uninstall any program.

Please help.

Thanks.

Deb.
 
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