explorer.exe crashes

  • Thread starter Thread starter Chris H.
  • Start date Start date
C

Chris H.

I had posted a question a few months ago, and was working
through a problem with Mark. The problem was resolved, but
has found it's way back into my system. Below I have
pasted the important parts of the exchange between Mark
and I. I hope someone can assist me in figuring out this
issue. Thanks!
-----Original Message-----

| From: "Chris" <anonymous@discussions.microsoft.com>
| Sender: "Chris" <anonymous@discussions.microsoft.com>
| Subject: explorer.exe crashes
| Date: Tue, 22 Jun 2004 20:56:25 -0700
|
| Started having this problem recently, wherein everytime I
| right-click a MP3, or WAV file explorer.exe crashes. In the
| event viewer, I get the error information posted below. I
| can execute (listen to) the files, but I can't delete them,
| or right-click them. First thinking this was a problem with
| Winamp, I uninstalled/reinstalled Winamp. Issue persists.
| Then, I tried removing all file associations from Winamp,
| and associated all music files with Windows Media Player.
| Issue persists. I am completely up-to-date on Windows
| Updates, and am now at my wits end.
|
| Anyone have any advice? At this point, I am ready to just
| format my C:\ drive and call it a day, but wanted to check
| here first.
|
| Thanks,
| Chris
|

Hi Chris,

I have trimmed this message a bit to get to the meat of the issue.
The Watson log indicates that there is a shared access violation to the
memory space needed to run
these files.
This definately sounds like a bad driver issue and Explorer is the "victim".

Action Plan
*********
1. what Operating System is this?
2. goto "start button" then "programs" then "accessories" then "system
tools" then "disk cleanup"
3. remove all "temporary" type files.
4. reboot

If this still happens following the boot, we must remove and attempt to
re-install Media Player.

Please let me know.
Thanks

MY LATEST RESPONSE:

Mark,

As I said in my last response, I had resolved the issue at
that time. I keep running into this problem and it's
getting to be really troublesome. I followed your advice
of running disk cleanup, and removed all temporary type
files, uninstalled WMP9, removed access to WMP altogether,
and nothing seems to keep this problem from coming back. I
want to ask you: how do you go about completely removing
windows media player, because I'm not sure I did it
correctly. I went to add/remove programs, then to
add/remove windows components, and disabled it from in
there. However, when I double-click a media file, WMP
still opens with no hesitation.

One other thing I'm thinking: Is it possible that
installing Win2k Pro on a freshly formatted hard drive,
then installing SP4...is it possible that there are some
missing fixes, by not installing SP 1-3? Or maybe one of
the post-SP4 hotfixes could be to blame?

I thank you for any additional assistance you can offer!

Chris
 
For anyone having an issue where you right-click an mp3 or
wav file, you may want to check out this link:
http://forums.techguy.org/printthread.php?threadid=189771
The response from "JTT" is exactly what was causing the
issue on my system.

Just thought I would post back and tell you that my
issue is resolved, hopefully for good this time...and
offer the resource where I found my resolution.

Thanks to anyone who tried to assist me in this!
 
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