explorer doesn't open

  • Thread starter Thread starter Patrick
  • Start date Start date
P

Patrick

Using XP media Center, Explorer doesn't open. Have removed and reinstalled
using add/remove. New versions don't install. Can't access update to deal
with current virus until this gets resolved.
Any recommendations?
Thanks
 
Always state your IE version and full Windows version (e.g., WinXP SP3) when
posting to this newsgroup.

We shall assume you're referring to Internet Explorer (IE), not Windows
Explorer (Explorer).

There is a very good chance that you are seeing the affects of a hijackware
infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan!

2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
Have seen this group of instructions before I posted. Listed in response to
the steps are the problems I am having-

Always state your IE version and full Windows version (e.g., WinXP SP3) when posting to this newsgroup.
Click to expand...
Version 2002 SP3 is the rest of the description
There is a very good chance that you are seeing the affects of a hijackware
infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
Click to expand...
Hitting the download link on this page in either Chrome or Firefox failed to
obtain the file. Will attempt to transfer from other computer.
2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
Click to expand...
Can't see anything on my display in Safe Mode. Have inquiry into GeForce
regarding how to get display when in safe mode.

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Click to expand...
Was likewise unable to get dowloads from adaware, or other links, although I
haven't tried all.

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**
Click to expand...
Kind of surprised that the newsgroup on Microsoft site doesn't have expert
assistance and I should go elsewhere....
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Click to expand...
It would all be easy if I could get the downloads to work!
Thanks!
 
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
Click to expand...
Brought the download file to problem machine and extracted there.
For some reason it placed the extracted files on a NAS drive instead of the
computer, so dropped folder on desktop. Does not run from there.
The CA virus notification keeps finding and deleting files that have Vondu!
in the name.
Any other suggestoins appreciated.
Patrick
 
Copy MRT.EXE to the desktop of the problem machine | Rename it to SCAN.EXE &
run it.

Other suggestions/recommendations in my previous reply.
 
This worked. Scan reported a number of actions. Rebooted and had about five
hours reported without virus notice.
Still haven't been able to either open IE or install new version.
Am rerunning scan tonight and will try to reinstall Explorer from add/remove
panel and attempt again.
Thanks
 
Now see #2 and #3 in my first reply to this thread.
Click to expand...
Can't get display in Safe Mode. No replay from GeForce on this, and none of
what I have found online has succeeded in this.
Will go on to step 3 and try those things next.
Thanks!
 
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