Explorer crashes

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

Ok the problem is, that explorer crashes after a little bit of booting, then
it reloads it's self, and crashes again. it continually does this... whats
the problem, any ideas?
 
JB4times4 said:
Ok the problem is, that explorer crashes after a little bit of booting,
then
it reloads it's self, and crashes again. it continually does this... whats
the problem, any ideas?
Click to expand...

Are there any entries in the system logs that are relevant?

How can you tell it's crashing? If there are error messasges, what are
they?

HTH
-pk
 
Patrick Keenan said:
Are there any entries in the system logs that are relevant?

How can you tell it's crashing? If there are error messasges, what are
they?

HTH
-pk
Click to expand...


Well, it's kinda obvious it is crashing because the task bar goes away, and
then a thing that says "explorer has encountered a problem and needs to
close" or something along those lines.
 
JB4times4 said:
Well, it's kinda obvious it is crashing because the task bar goes away,
and
then a thing that says "explorer has encountered a problem and needs to
close" or something along those lines.
Click to expand...

Then error messages are being generated, and the system logs will have
indications of what happened.
http://support.microsoft.com/kb/308427

Without this information, it's exceedingly difficult to help you.

HTH
-pk
 
alright this is the logs:

Faulting application explorer.exe, version 6.0.2900.2180, faulting module
endtaskrightsxp.dll, version 0.0.0.0, fault address 0x000011d0

then i go to look all these up and get this


faulting application mmc.exe version 5.1.2600.2180, faulting module
tgnt32cs.dll, version 1.0.0.1 fault address 0x000014d6



then this pops up,

Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d


then i control alt delete, cause my comp freezes up.

faulting application taskmgr.exe, version 5.1.2600.2180, faulting module
unknown, version 0.0.0.0, fault address 0x00c314d6


faulting application taskmgr.exe, version 5.1.2600.2180, faulting module
unknown, version 0.0.0.0, fault address 0x00cc4151c.
 
FYI

Are you using NAV or SAV?

I just got the following from symantec chat line regarding this same issue
that we are having with 6 machines.

Our error various between both explorer and iexplorer must close.

read this from our chat session with symantec tech sup:

Hemantha(Fri Sep 14 00:42:16 EDT 2007)>

yes, this is a problem that we have seen recently. There is a DLL file of
Norton associated with the Internet Explorer settings, this causes the error
and the Internet Explorer crashes and closes.


Hemantha(Fri Sep 14 00:47:02 EDT 2007)>

Yes, that problem can be resolved by 1 ,By disabling or Unchecking the
Norton Product protection under the Miscellanous option 2,Closing all the
Internet Explorer windows, 3, search for hidden files and folder for nppw.dll
files and remove them, 4 , Run LiveUpdate and 5, Restart the computer the
issue would be fixed.


Best regards,
Ben
 
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