Explorer crashes browsing jpegs

  • Thread starter Thread starter BC
  • Start date Start date
B

BC

Hi. A previously working folder is now crashing
everytime I try to browse it. The only file type is
jpeg. Just trying to explore it causes a crash
(ntdll.dll). Trying to open the directory in Photoshop
causes a crash also. I CAN do a directory from a dos
prompt. Any ideas?

Thanks.
 
Try this...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic
 
This actually works!! Thanks for fix, but I'd like to
know what went wrong. Seems there is alot of jpeg
trouble here...
Before this, I had figured out that images that I had
rotated in my camera software were the ones causing the
problem. (Not sure if I can get them back to normal). I
have an inkling that something with EXIF is somehow
wrong. I recently did the windows update thing,
installed what they told me to. Any idea what screwed
this up?
Thanks again.
 
BC said:
This actually works!! Thanks for fix, but I'd like to
know what went wrong. Seems there is alot of jpeg
trouble here...
Before this, I had figured out that images that I had
rotated in my camera software were the ones causing the
problem. (Not sure if I can get them back to normal). I
have an inkling that something with EXIF is somehow
wrong. I recently did the windows update thing,
installed what they told me to. Any idea what screwed
this up?
Thanks again.
Click to expand...
=========================
All I know is that it's some type of
incompatibility with Adobe.

Thanks for the update.


--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic
 
I have had the same problem for several weeks. The
interesting thing is that if I copy the directory to a
network drive or cut a CD and put the directory on that
then I can browse with no problem. I have a large hard
disk and over 600 MB of RAM. The jpeg files are not very
big and some folders with jpeg files open without a
problem. It is a puzzle and I have gotten no
(successful) help from Gateway or Microsoft. Have you
figured out anything?
 
Do you have Adobe PhotoShop or Elements
installed?

Try this...right click on a .jpg file and choose
Properties. Click the Photoshop Image tab
and uncheck the "Generate Thumbnails" button,
then click OK.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic
 
My main problem is JPEG folders crash Explorer on desktop PC and some corruped JPEG files wil not prewied in XP or opened in any other graphical program
Unchecking the "create Thumbs" did not help me and I have excactly same problems as others here on the forum describe. Certain folders containing JPEG files crash the Explorer before it has been able to display any thumbs. Hence how could I then right click or change the way files are displayed in the tool bar
Checking Putting Thumbs in "Quick buffer" to aid faster displays of the thumbs or not does not help either
First thought was also that there was something with rotating the photos, bur non rotated are also affected. First 7 months it was only JPEG files form Nikon that was affected - no problem at all with JPEGs downloaded from Canon. I've of course tried to get support from Nikon but so far not getting anyway. Their advice was trying another compact flash card. The guy in the photo store told me it was a known problem with Nikon. They did not format the Compakt flash card as deep as Canon. And more: Nikon tolerates only Sandisk and Lexar cards- me stupid bought another expensive 256Mb flash card - but of course it did not help as the files are OK after transfeered to the PC- but after sometime they become corrupted. What I can see is that it might be something with the file header. All bad files are missing the Photo exposure date. But a few of the Canon JPEG files also miss the exposure date but they all displays well
When copying the corrupted folders to the laptop PC, all files display nicely
Worse is the case when the files themselves become corrupted. After some time I'm not able to prewiew or open the file in any program. Fortunately the first thing I do is to copy the files over to the laptop - so they are not lost- but it is so irritating with this JPEG and Explorer crash. I have CHKDSK , defragged, reinstalled XP home, tried with all patches and updates - and with no updates - still same story. And the files on the desktop PC is backed up to another 120GB disk - same story here if I try to read them from the second disk.
One thing I have not tried is reformatting th HD and make smaller partisions - (the Laptop has only 30 GB disk and it displays the JPEG thumbs much faster - even though this CPU is somewhat slower.
Will try to uninstall Adobe Photoshop Elements and move the JPEG folder higher up in the hierarchy to see if this could help
I have been searching different PC and Photo fora for tips on this annoying problem the last months but so far no help - only discovered numerous people with similar problem
What the problem "boils down to" is that the Nikon JPEG files become corrupted on my Dell Dimension PC but are OK on my Dell Inspiron Laptop- but no problem at all with Canon JPEG files. - or the numerous old Dias photos I've scanned and saved as JPEGs
 
I see no no one has answered your message, atletico. I have spent weeks trying to find out why Explorer keeps crashing on folders with JPEG images, always showing a fatal exception with ntdll.dll. I have tried many troubleshooting techniques with no postitive results. I do have Photoshop intalled on my system and I was also wondering how to implement the suggestion above to turn off the Generate Thumbnails option from the Properties dialog for JPEG images if opening the folder caused the system to crash.

I am not sure whether this fix will last and keep working, but I simply went into another folder with a JPEG image (not all folders containing JPEG's crash my Explorer) and reset the Generate Thumbnails option to off. I then found that the option was now off for all JPEG images in Explorer, and I can now access those folders which had previously been crashing.

Thanks to John Inzer for a valuable tip, as the problem with Explorer crashing does seem to be related to Adobe Photoshop and its integration with Windows Explorer, perhaps through Photoshop's built-in File Browser in PS version 7?
 
Hi All,

I'm new here, as I just discovered this great resource while trying to fix
the JPG problem in my XP computer. While I could open camera generated
JPG's, I couldn't open PS 7 JPG's. I turned off thumbnails, however, that
didn't work. In reading another post, someone mentioned that after he
copied his original files to a CD-Rom, he could then open the original file
with no problem. Hmmm. I dragged one of the folders I'd been having a
problem with to my desktop, released the mouse, then dragged it back to the
original location. Now all the JPG files work perfectly.

Ain't Windows great?


Jim Harris said:
I see no no one has answered your message, atletico. I have spent weeks
Click to expand...
trying to find out why Explorer keeps crashing on folders with JPEG images,
always showing a fatal exception with ntdll.dll. I have tried many
troubleshooting techniques with no postitive results. I do have Photoshop
intalled on my system and I was also wondering how to implement the
suggestion above to turn off the Generate Thumbnails option from the
Properties dialog for JPEG images if opening the folder caused the system to
crash.
I am not sure whether this fix will last and keep working, but I simply
Click to expand...
went into another folder with a JPEG image (not all folders containing
JPEG's crash my Explorer) and reset the Generate Thumbnails option to off. I
then found that the option was now off for all JPEG images in Explorer, and
I can now access those folders which had previously been crashing.
Thanks to John Inzer for a valuable tip, as the problem with Explorer
Click to expand...
crashing does seem to be related to Adobe Photoshop and its integration with
Windows Explorer, perhaps through Photoshop's built-in File Browser in PS
version 7?
 
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