Explorer crash on My Pictures

  • Thread starter Thread starter alicht
  • Start date Start date
A

alicht

I recently did a reformat and reinstallation of WinXP,
and have had the recurring problem of the My Pictures
folder crash Explorer whenever I open it. I've heard that
there is a hotfix for it, issued sometime this month, but
haven't been able to find it. Any help would be greatly
appreciated.

alicht
 
Hello Alicht,

If Explorer.exe is crashing, then you will want to verify if this occurs in
Safe Mode or not.

If it does not, then do the following -

A) Go to Start\Run and type
MSCONFIG <OK>
B) In MSConfig, choose "Selective Startup"
C) Remove all check boxes and click "OK" and "Yes" to reboot.
Then test our issue.
D) If you don’t see the problem at this point, check all except "System
Services" and "Startup Items", click "OK" and "Yes".
Reboot then test our issue.
E) If you don’t see the problem at this point, check all except "System
Services", click "OK" and "Yes".
Reboot and then test our issue.
F) If the problem returns, it is due to a Startup Item. If not, it is a
Service.

For Services:
G) Click the Services tab and check the box for “Hide all Microsoft
Services.”
H) Enable SOME of the disabled items, click "OK" and "Yes".
Reboot, then test our issue.

For Startup Items:
I) Click the Startup tab and enable SOME of the disabled items, click "OK"
and "Yes".
Reboot, then test our issue.

J) Repeat until you track down the offending component.

If it does occur, then we need to look at the user dump.

To make sure you are configured to get a full user dump do the following -

1. Go to Start\Run and type drwtsn32

2. In the Dr Watson properties make sure you have -

Crash Dump Type = Full
Create Crash Dump File - checked

3. Click okay and then reproduce the problem.

You should now have a user.dmp file in the following location -

C:\Documents and Settings\<profile>\Local Settings\Application
Data\Microsoft\Dr Watson

If you can zip this up to be under 10mb, then you can e-mail it to me for
review. Just remove the online portion from my listed e-mail.

I cannot guarantee I will be able to figure it out, but I will see what I
can do.

Also, I did look for a specific update for Explorer.exe crashing when going
into My Pictures, but I did not find this specific update.

Best regards,
--
Shain Wray
Microsoft PSS Security Team

This posting is provided "AS IS" with no warranties and confers no rights.
Please reply to the newsgroup so that others may benefit. Thanks!
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