explorer being hijacked

  • Thread starter Thread starter daniel kaplan
  • Start date Start date
D

daniel kaplan

norton finds nothing, but for sure something is here....happens in many
places, but here is the one place i know is no accident!

will be logged into netflix, and i will type in a movie name, hit enter, and
LOW and BEHOLD, i am taken to blockbuster.com!!!

something in my comouter is re-routing me! and as harmless as the example
above is (although its very wrong) i fear, how do i know when i go to
citibank, i am in the real citibank, and not some phised site!

if anyone knows of anything...please let me know

thanks

daniel
 
try spywareguide.com & use the free online scanner.
You can also try HijackThis, download, run the scan & then pop over to
www.hijackthis.de, paste your log file & hit the analyze button, it'll tell
you what entries are safe & what you need to remove.
 
Hi Daniel,

Thanks for posting!

I understand that the Internet Explorer has been hijacked. If I have
misunderstood your concerns, please feel free to let me know.

Based on the current situation, I would like to provide you with the
following steps for your reference:

1. Performing online Virus Scan
===========================================
Since the issue appears after your computer is infected by virus, I suggest
you try the following on-line free virus scanner first.

http://housecall.antivirus.com/housecall/start_corp.asp#top
http://security.symantec.com/ssc/home.asp
http://www.mcafee.com/myapps/mfs/default.asp

2. Performing Spyware Scan
================================
Microsoft Windows Anti-Spyware (Beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx

Spy-killer
http://www.spy-killer.com/

Ad-Aware
http://www.lavasoft.de

SpyBot
http://www.safer-networking.org/en/index.html

3. Restoring the Internet Explorer settings to default
===========================================
1. Open Internet Explorer. Click Tools -> Internet Options
2. In the General tab, please click the Settings button
3. Please click the View Files button and then, delete all files in this
fold and close it.
4. Please click the View Objects button and then, delete all files in this
fold and close it.
5. Click OK
6. Please select Security tab in the Internet Options dialog box. Click
the Default button and click Apply.
7. Please select Programs tab in the Internet Options dialog box. Click
the Reset Web Settings button and click Yes.
8. Please select Advanced tab in the Internet Options dialog box. Click
the Restore Defaults button and click the Apply button.
9. Please uncheck the "Enable third-party browser extensions (requires
restart)" check box under the Browsing item in the Advanced tab.
10. Restart your computer as required.

I hope my information helps. If there is anything unclear, please feel free
to let me know. I am glad to be of assistance.

Thanks & Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

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that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 
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