Experiences with Asus warranty?

  • Thread starter Thread starter frank
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frank

Hi,

I have an Asus MB that was purchased last spring and it has gone on the
fritz, although still usable. I spoke to Asus and they gave me a RMA for the
return but said they won't cross ship. Has anyone run into this problem? I
have returned hardware under warranty in the past but Asus is the first one
I come across that wants the part first and then they will ship the
replacement. Seems to me a waste of time since more than likely they will
send a replacement anyway, and if there are any issues with the return they
have a CC number anyway.
Has anyone found a way around this awful policy? Anyone know who I should
ask for if the supervisor says "no, can't do it"? I run a small business and
everything is run off of this computer, it is impossible for it to be out of
commision for how many weeks...
Thanks
 
If I ran a business, I would spend the $100 and get a new board. Send
the old one back and use it for a spare, when It is returned.

Gary
 
I recently had a very bad experience with Asus. My A7N8X died, so I
contacted ASUS to rma, they gave me an RMA number. I sent the board to them
and the tracking number indicated they got the board in mid november. I
expected to have a board back by early December (2 weeks for them to
process), but no board came. I E-mailed asus rma and they said my board
"Just Arrived" which is total BS my tracking number showed receipt 2 weeks
earlier. I figured fine just process my damn board, they said to allow 5 to
10 business days. Chirstmas was now upon us so that messed things up but I
expected to receive my board by January. January rolls around and I finally
call them (Long distance) and get to sit on hold for 20 minutes, only to
find out that they received the board but decieded to just sit on it, the
never looked at it! The rma person I talked to had no idea why they had not
sent me a new board so they expressed shipped me a new one. So in the end I
went almost 2 months before getting a replacement!

Had I known it would have taken that long I would have just bought another
board and sold the RMA when it arrived.
 
David said:
I recently had a very bad experience with Asus. My A7N8X died, so I
contacted ASUS to rma, they gave me an RMA number. I sent the board to them
and the tracking number indicated they got the board in mid november. I
expected to have a board back by early December (2 weeks for them to
process), but no board came. I E-mailed asus rma and they said my board
"Just Arrived" which is total BS my tracking number showed receipt 2 weeks
earlier. I figured fine just process my damn board, they said to allow 5 to
10 business days. Chirstmas was now upon us so that messed things up but I
expected to receive my board by January. January rolls around and I finally
call them (Long distance) and get to sit on hold for 20 minutes, only to
find out that they received the board but decieded to just sit on it, the
never looked at it! The rma person I talked to had no idea why they had not
sent me a new board so they expressed shipped me a new one. So in the end I
went almost 2 months before getting a replacement!

Had I known it would have taken that long I would have just bought another
board and sold the RMA when it arrived.
Click to expand...

We must of had the same person receiving the packages. My experience was
very similar. Around the same time as the previous poster I sent my board
in too. I called them and the RMA person said that they had not received it
yet (they had, had it for 2 weeks according to my shipper.) I gave them the
tracking info and the RMA person put me on hold while he tracked it down...
It had been sitting on their dock for 2 weeks. It is now past mid January
and I have yet to receive the board from them. I called them 2 weeks ago
and they said it was in repair, then I called at the end of last week and
the told me it was in testing... It supposedly is supposed to ship in the
next few days... I think I'll call them now and ask what is going on...

-Jerel
 
GC said:
If I ran a business, I would spend the $100 and get a new board. Send
the old one back and use it for a spare, when It is returned.
Click to expand...

I agree 100% with the above post for the simple reason that people will,
through their own stupidity, fry their hardware and expect warranty on this.
Try to think of this problem from the manufacturers point of view.
Seeing that we are talking ASUS here, I have never had any drama with their
warranty though I agree that they can be a little tardy at times. This
happens to be a problem with all manufacturers and not just ASUS.
As you said, you need a replacement instantly which is unfortunately your
problem and the solution is of course to replace it instantly and wait for
your warranty to be honoured at leisure.

I do happen to know a few people in your position with a small business
dependant on a single computer and they have a spare identical motherboard
tucked away for that rainy day. A hard drive and/or a stick of ram will
always be available instantly at your local computer store but an identical
mobo is another story. You also would not be using a top end mobo so the
cost should be reasonable and in your case, your down time would only be an
hour.
Being identical, there would be no problems in swapping the boards, and
losing an hour I find is very acceptable and you can always sell the second
mobo when you next upgrade your full system. Give it some serious thought
because it is really down time you are having trouble with.
 
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