Excited about building first PC but..

  • Thread starter Thread starter Chris
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Chris

ordered all my parts from Ebuyer.com

I ordered them all on Thursday 21st October and payed extra for next day
delivery.
I have just the Antec Case so far which was delivered the next day. The
other 14 items are yet to be delivered.

I should have done some research into ebuyer before using them, cause if you
search the web for info on them, it seems they have the worst customer
service record for any online store in history.
Cant reach them by phone, cant reach them by email. Sent them an 'enote'
(through their site) on Friday when goods didnt turn up but yet to get a
reply.
Now, when i log into my account on their site, all my goods which were
'allocated' appear now to be 'not allocated'. Meaning, they have put my
items which had been reserved for my order back on the shelves to be sold.
This apparently happens because, if you order say 15 items, and 1 item is
not in stock, they will only hold the other 14 items for 48 hours before
putting them back up for sale. EVEN WHEN YOU HAVE PAYED. So by the time the
item that was out of stock finally comes in, they will probably be out of
stock with one of the other items and the whole process begins again. What a
joke.
I dont know if this is the case with me, as all items I ordered were in
stock before and after i placed my order.

I'm surprised no one warned me about this company before. Can anyone
recommend a good vendor in UK for buying all sorts of computer components
from? I dont mind paying a bit extra. Would like option of quick delivery
too.
I dont know how I stand now with ebuyer if i try to cancell the remainder of
my order. Going to look into it now.

Cheers,
Chris
 
Chris said:
ordered all my parts from Ebuyer.com
Click to expand...

I've generally found eBuyer to be ok on the few occasions that I've used
them, but a couple of times they did annoy me.

I ordered a "special offer" product that was clearly indicated as "in stock"
on their web site. Waited three days, but the order had still not been
despatched. Then finally I received an email telling me that the order had
been cancelled because they had run out of stock. The same thing happened to
several other people I know on a separate occasion.

I found this to be pretty terrible, but at least they didn't take any money
from me. When there are so many online stores that get the service just
right, you really expect better from companies than this.

Good luck getting the rest of your components!
 
Chris said:
ordered all my parts from Ebuyer.com

I ordered them all on Thursday 21st October and payed extra for next day
delivery.
I have just the Antec Case so far which was delivered the next day. The
other 14 items are yet to be delivered.
Click to expand...

Make one more attempt to call them. If you don't have any luck you should
contact your credit card company and refute the charges...

....and if you really want to be sticky about it, and you didn't have to sign
for the case, claim you never recieved it.
 
Chris said:
ordered all my parts from Ebuyer.com

. Can anyone recommend a good vendor in UK for buying all sorts of computer
components from? I dont mind paying a bit extra. Would like option of quick
delivery too.
I dont know how I stand now with ebuyer if i try to cancell the remainder
of
my order. Going to look into it now.

Cheers,
Chris
Click to expand...
Hi Chris,
You could try www.aria.co.uk or www.cclonline.com

Have bought stuff from both and delivery pretty good.

Ray (also in England.)
 
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