exchanging for reconditioned HP printer?

  • Thread starter Thread starter Alynn Baker
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Alynn Baker

When My HP deskjet 970 printer broke a plastic internal item out of
warranty, someone found us info on how to pay about $60 and trade in
the printer for a reconditioned one. It is used as a backup printer
and still functions.

Well, 2 years later, my deskjet 990 is making grinding noises when the
cartridges move towards the right side and it occasionally prints
after power is removed and restored, but is not dependable.

Does anyone know how to do what we did for the other printer - pay a
fee to trade in for a reconditioned printer? Searching HP's site is
impossible for me - too much info and not the right answer!

Thanks.
 
Do try to clean your printer first:

Use rubbing Alcohol and a lint free cloth to clean the carriage bar inside
the printer. Leave printer off. Unplug the power cord. Open the cover like
you are going to change the ink cartridge. Clean the chrome metal bar with
the alcohol wetted cloth. Close the cover back. Plug the power on. Open
the cover. Wait until the carriage moves to the middle. Unplug the power
cord. Clean the right half.

That is it.
Have fun
Dewaine
 
Whenever my 970 made the grinding sounds it was because the print head was
stuck/gunked up on the cleaning station at the right side. The grinding sound
was the cog-belt slipping. I have had to clean the "cleaning station-ink sump"
a couple of times to return things to normal. There was quite a lengthy and
informative discussion on the 900 series on this group some time ago. One thing
that came out of all this is that the 970 should never be removed from the
power source. That is, never shut it off by unpluuging or with a power/surge
protector strip (use only the ON_OFF button on the printer thereby putting it
in standby or simply leave it on). Doing this appears to allow the step motor
that actuates the cartridge ink seal to lose its magnetic lock and losing the
seal. Also causes the printer to think it is operating for the first time each
time you turn it on which uses extra ink for purging or some such function.

Good luck
 
We will try to find the cleaning station you mention.

Having the printer unplugged and set aside for a few hours, however,
made it work again. At least for a while. Then it happened again and
we unplugged power again. Haven't used it today yet. But it is always
left on, even when the computer is powered down.

I'd still like to find info on how we had paid HP $60 2 years ago to
trade in for a reconditioned model!
 
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