exceland word system error for printing doc

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I have created a very basic excel doc on 5.5" by 8.5". When I try to print
it, I get the error message "system error. Document cannot be printed due to
a system error. Try printing again. If unsuccessful, restart hardware and
try printing again."

I have tried to create a complete new document from scratch but I get the
same error. I am able to print other documents from excel and word.

Restarting does not help. This has happened randomly in the past (however
then it was with Word), and I have called HP for tech support (I have a HP
psc 1315 all-in-one printer). They had me un-install the usb composit
device, disconnect printer, restart computer, and start over. This time that
didn't work. I called HP again (this would be the 4th time this has
happened) and they told me it wasn't a HP problem, it was a windows problem.

I don't know what to do next.

Can you help?

p.s. it seems that each time this has happened, I have been trying to print
something other than standard size sheet of paper. Could this be why?
 
One thing to check is that when you pull-down
File > Page Setup... > Page
that the Pager Size selected matches the same selection as
File > Page Setup... > Page > Options settings
 
Thank you. I checked, and they were indeed the same sizes in both places.
It did, however, get me to thinking that I had created a "custom" size for
this document. I selected something very close from excel choices and now my
document is printing. Or at least, it is today :)
Thanks!
nicolle
 
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