Excel Crashing

  • Thread starter Thread starter Gib La Londe
  • Start date Start date
G

Gib La Londe

I have been running MS Office Professional XP on Windows
ME for the past 2 years. This afternoon, I tried to open
an Excel document, but my Dell laptop either froze or
totally crashed. I've tried to repair, uninstall and
reinstall the application (twice), but nothing seems to
work. The last error message that poped up was
"Excel caused a general protection fault in module
USER.EXE at 0007:00005744"

I would appreciate any suggestions on how to correct this
problem ASAP.

Thanks
 
Gib La Londe said:
I have been running MS Office Professional XP on Windows
ME for the past 2 years. This afternoon, I tried to open
an Excel document, but my Dell laptop either froze or
totally crashed. I've tried to repair, uninstall and
reinstall the application (twice), but nothing seems to
work. The last error message that poped up was
"Excel caused a general protection fault in module
USER.EXE at 0007:00005744"
Click to expand...

This isn't guaranteed to solve the problem, but it's worth a try. Use
Windows Explorer to search all of your hard disks for files with a .XLB
extension. Delete any that you find. Note that these may be a hidden files,
so you'll need to set Explorer to show hidden files before searching.

Excel uses these files to store information about its toolbar
configuration, but they frequently become corrupt and cause strange errors
like this. Excel will create clean new default versions after you delete the
old corrupt ones, but you will lose any toolbar customizations you've made.

--
Rob Bovey, MCSE, MCSD, Excel MVP
Application Professionals
http://www.appspro.com/

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