E
ebooher
What I am looking for might be a little confusing. But I need a way t
handle computations of time from another system. What is happening i
this:
I output from a system that keeps track of all time for all hour
worked for all agents on my floor. This is usually hundreds of times
with more than 12 sets per agent per day worked. Many of them ar
pre-averaged by the system itself.
For example, we keep track of how long the average call time for a
agent is, so it's already averaged from all the calls taken for the da
and output as 12:17 for average call time.
The system outputs the raw numbers into a tab delimited text file fo
importing into Excel. When excel reads the data into the system, i
inputs as 12 Hours, 17 minutes. However, the 12:17 should actually b
00:12:17. Or 0 Hours, 12 Minutes, 17 Seconds. The system itself doesn'
have a way to force the output of trailing 0's for hours. However, i
something in the field is an hour, it's 1:30:00, or 1 Hour, 30 Minutes
0 Seconds.
I need someway to force excel to assume a zero hour unless prespecifie
by the data itself, and I have not found anyway to get excel to forma
the data to force zeros into the hours field.
Any ideas
handle computations of time from another system. What is happening i
this:
I output from a system that keeps track of all time for all hour
worked for all agents on my floor. This is usually hundreds of times
with more than 12 sets per agent per day worked. Many of them ar
pre-averaged by the system itself.
For example, we keep track of how long the average call time for a
agent is, so it's already averaged from all the calls taken for the da
and output as 12:17 for average call time.
The system outputs the raw numbers into a tab delimited text file fo
importing into Excel. When excel reads the data into the system, i
inputs as 12 Hours, 17 minutes. However, the 12:17 should actually b
00:12:17. Or 0 Hours, 12 Minutes, 17 Seconds. The system itself doesn'
have a way to force the output of trailing 0's for hours. However, i
something in the field is an hour, it's 1:30:00, or 1 Hour, 30 Minutes
0 Seconds.
I need someway to force excel to assume a zero hour unless prespecifie
by the data itself, and I have not found anyway to get excel to forma
the data to force zeros into the hours field.
Any ideas