S
Steve White
Please help ;-(
I have a remote user who is trying, unsuccessfully, to
open an Excel spreadsheet.
When the user double clicks the file or tries File ->
Open, the spreadsheet is opened momentarily, is displayed
and then just closes again.
I have opened the file on my PC without any problems.
One of his colleagues can also open the file without any
trouble.
Both users connect to our office via a Citrix ICA Client,
which gives them the access to Excel and the spreadsheets
that they use.
I have checked all the permissioning, this is all OK from
what I can see.
The user can open any other Excel spreadsheet without any
problems.
Thanks
Steve
2nd Line Support
I have a remote user who is trying, unsuccessfully, to
open an Excel spreadsheet.
When the user double clicks the file or tries File ->
Open, the spreadsheet is opened momentarily, is displayed
and then just closes again.
I have opened the file on my PC without any problems.
One of his colleagues can also open the file without any
trouble.
Both users connect to our office via a Citrix ICA Client,
which gives them the access to Excel and the spreadsheets
that they use.
I have checked all the permissioning, this is all OK from
what I can see.
The user can open any other Excel spreadsheet without any
problems.
Thanks
Steve
2nd Line Support