R
Rita Nikas [MSFT]
Hi all.
I just wanted to give you some information on this concern direct from
Microsoft. In addition, this problem was mentioned in Woody's Watch, and we
wanted to provide some speaking points to that piece.
Microsoft has recently learned of a flaw that affects random number returns
in Microsoft Office Excel 2003's RAND and RANDBETWEEN function. In some
cases, this may result in inaccurate data. Microsoft is currently in the
process of developing and testing a fix for the Excel flaw, which will be
made available to customers worldwide in the near future.
How did such a glaring bug survive the in-house testing that was presumably
done?
Microsoft makes every effort to identify and fix software bugs prior to
product shipment, but these reports are the reality of software
development. Through new technologies such as Watson and the new customer
connection tools, for example, Microsoft is able to better respond to
feedback and fix bugs in a timely manner.
Why were multiple notifications of this problem to Microsoft ignored? The
bug is easily replicated so there would seem to be no good reason for the
issue not to have been escalated promptly. We are still investigating what
reports were actually received by Microsoft. At present it appears that
certainly we weren't aware of this
prior to RTM, which would have enabled us to fix the bug much earlier.
What steps will Microsoft take to fix this bug and advise customers of the
solution? Microsoft is currently in the process of developing and testing a
fix for the Excel flaw, which will be made available to customers worldwide
in the near future.
What steps will Microsoft take to ensure that any future Excel problems are
properly addressed? Microsoft is continually looking for ways to improve
processes and make customers' software experience better. A key part of the
software development process is being able to involve customers in product
testing. Through new technologies such as Watson and the new customer
connection tools, for example, Microsoft is better able to respond to
customer feedback and fix bugs in a timely manner.
Sincerely,
Rita Nikas
Microsoft MVP Lead
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.
I just wanted to give you some information on this concern direct from
Microsoft. In addition, this problem was mentioned in Woody's Watch, and we
wanted to provide some speaking points to that piece.
Microsoft has recently learned of a flaw that affects random number returns
in Microsoft Office Excel 2003's RAND and RANDBETWEEN function. In some
cases, this may result in inaccurate data. Microsoft is currently in the
process of developing and testing a fix for the Excel flaw, which will be
made available to customers worldwide in the near future.
How did such a glaring bug survive the in-house testing that was presumably
done?
Microsoft makes every effort to identify and fix software bugs prior to
product shipment, but these reports are the reality of software
development. Through new technologies such as Watson and the new customer
connection tools, for example, Microsoft is able to better respond to
feedback and fix bugs in a timely manner.
Why were multiple notifications of this problem to Microsoft ignored? The
bug is easily replicated so there would seem to be no good reason for the
issue not to have been escalated promptly. We are still investigating what
reports were actually received by Microsoft. At present it appears that
certainly we weren't aware of this
prior to RTM, which would have enabled us to fix the bug much earlier.
What steps will Microsoft take to fix this bug and advise customers of the
solution? Microsoft is currently in the process of developing and testing a
fix for the Excel flaw, which will be made available to customers worldwide
in the near future.
What steps will Microsoft take to ensure that any future Excel problems are
properly addressed? Microsoft is continually looking for ways to improve
processes and make customers' software experience better. A key part of the
software development process is being able to involve customers in product
testing. Through new technologies such as Watson and the new customer
connection tools, for example, Microsoft is better able to respond to
customer feedback and fix bugs in a timely manner.
Sincerely,
Rita Nikas
Microsoft MVP Lead
Microsoft Corporation
This posting is provided "AS IS" with no warranties, and confers no rights.