Excel 2003 Crashes when closed

  • Thread starter Thread starter Zaur
  • Start date Start date
Z

Zaur

Hi!

For a few days I've noticed that whenever I open excel it crashes
generating the bellow errors. Sometimes it happens when I just open a
file and Excel proposes to "Recover my work and restart Microsoft Office
Excel". But more frequently it happens when I close Excel. I've also
noticed that when I close excel workbook first and then close Excel
itself this error is not happening (or just a matter of chance... not
sure). Other Office 2003 applications work good. I have no addins for
excel and I'v also completely removed and reinstalled Office 2003. But
it didn't help. Anyone can help me? Thanks in advance!



AppName: excel.exe
AppVer: 11.0.6560.0
AppStamp:4296b6f2
ModName: msvcrt.dll
ModVer: 7.0.2600.2180
ModStamp:41252c84
fDebug: 0
Offset: 00037efb


Event ID: 1000
Time: 25/03/2009 9.55.39
Source: Microsoft Office 11
Type: Error
Log: Application
Computer: BAHRAMOV
User: N/A
Description:
Not able to obtain the full description for event ID 1000 from source
Microsoft Office 11. This may happen if this computer is not able to
access the event log message file on the analyzed computer or the
message file does not exist.
Looking up this event/source combination through www.eventid.net may
reveal the actual description.

The event log message contains the following parameters (sometimes this
represents the message description itself):

excel.exe
11.0.8169.0
465f27bd
msvcrt.dll
7.0.2600.2180
41252c84
0
00037efb


Event ID: 1000
Time: 25/03/2009 11.04.48
Source: Application Error
Type: Error
Log: Application
Computer: BAHRAMOV
User: N/A
Description:
Applicazione che ha provocato l'errore excel.exe , versione 11.0.6560.0
, modulo che ha provocato l'errore msvcrt.dll , versione 7.0.2600.2180 ,
indirizzo errore 0x00037efb .
 
Zaur said:
Hi!

For a few days I've noticed that whenever I open excel it crashes
generating the bellow errors. Sometimes it happens when I just open a
file and Excel proposes to "Recover my work and restart Microsoft Office
Excel". But more frequently it happens when I close Excel. I've also
noticed that when I close excel workbook first and then close Excel
itself this error is not happening (or just a matter of chance... not
sure). Other Office 2003 applications work good. I have no addins for
excel and I'v also completely removed and reinstalled Office 2003. But
it didn't help. Anyone can help me? Thanks in advance!



AppName: excel.exe
AppVer: 11.0.6560.0
AppStamp:4296b6f2
ModName: msvcrt.dll
ModVer: 7.0.2600.2180
ModStamp:41252c84
fDebug: 0
Offset: 00037efb


Event ID: 1000
Time: 25/03/2009 9.55.39
Source: Microsoft Office 11
Type: Error
Log: Application
Computer: BAHRAMOV
User: N/A
Description:
Not able to obtain the full description for event ID 1000 from source
Microsoft Office 11. This may happen if this computer is not able to
access the event log message file on the analyzed computer or the
message file does not exist.
Looking up this event/source combination through www.eventid.net may
reveal the actual description.

The event log message contains the following parameters (sometimes this
represents the message description itself):

excel.exe
11.0.8169.0
465f27bd
msvcrt.dll
7.0.2600.2180
41252c84
0
00037efb


Event ID: 1000
Time: 25/03/2009 11.04.48
Source: Application Error
Type: Error
Log: Application
Computer: BAHRAMOV
User: N/A
Description:
Applicazione che ha provocato l'errore excel.exe , versione 11.0.6560.0
, modulo che ha provocato l'errore msvcrt.dll , versione 7.0.2600.2180 ,
indirizzo errore 0x00037efb .
Click to expand...

AppName: excel.exe AppVer: 11.0.6560.0 AppStamp:4296b6f2
ModName: msvcrt.dll ModVer: 7.0.2600.2180 ModStamp:41252c84
fDebug: 0 Offset: 00037efb


When click on debug opens Visual Studio 2008 EXCEL (Debugging break on:
Unhandled exception at 0x77c17efb (msvcrt.dll) in EXCEL.EXE: 0xC0000005:
Access violation reading location 0x00000001.)


DEBUG OUTPUT is:


'EXCEL.EXE': Loaded 'C:\Programmi\Microsoft Office\OFFICE11\EXCEL.EXE'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\ntdll.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\kernel32.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\advapi32.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\rpcrt4.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\secur32.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\gdi32.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\user32.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\ole32.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\msvcrt.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\imm32.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\APSHook.dll', Binary was not
built with debug information.
'EXCEL.EXE': Loaded 'C:\Programmi\File comuni\Microsoft
Shared\OFFICE11\MSO.DLL'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\msi.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\uxtheme.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\shlwapi.dll'
'EXCEL.EXE': Loaded
'C:\Programmi\Logitech\MouseWare\system\LgWndHk.dll', Binary was not
built with debug information.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\msctf.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Unlocker\UnlockerHook.dll', Binary was
not built with debug information.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\shell32.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\comctl32.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Ad Muncher\AM30400.dll', Binary was
not built with debug information.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\ws2_32.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\ws2help.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\MSCTFIME.IME', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\BtMmHook.dll', Binary was not
built with debug information.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\clbcatq.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\comres.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\oleaut32.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\version.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\MSIMTF.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\Programmi\Microsoft Office\OFFICE11\GDIPLUS.DLL'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\wtsapi32.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\winsta.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\netapi32.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\xpsp2res.dll', Binary was not
built with debug information.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\btsendto_office.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\btosif.dll', Binary was not
built with debug information.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\mfc42.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\btsendto.dll', Binary was not
built with debug information.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\WidcommSdk.dll', Binary was not
built with debug information.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\wbtapi.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\setupapi.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\msvcp60.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\winspool.drv', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\mfc42u.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\wininet.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\normaliz.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\iertutil.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\mfc42loc.dll', Binary was not
built with debug information.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\btrez.dll', Binary was not
built with debug information.
'EXCEL.EXE': Loaded 'C:\Programmi\File comuni\Microsoft
Shared\OFFICE11\RICHED20.DLL'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\sxs.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Microsoft Visual Studio 9.0\Visual
Studio Tools for Office\VSTOExcel2003Adaptor.dll'
'EXCEL.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.21022.8_x-ww_d08d0375\msvcr90.dll',
Symbols loaded.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\mscoree.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Microsoft Visual Studio 9.0\Visual
Studio Tools for Office\VSTOExcel2007Adaptor.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Adobe\Acrobat
9.0\PDFMaker\Office\PDFMOfficeAddin.dll'
'EXCEL.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\msvcp80.dll'
'EXCEL.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\msvcr80.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Adobe\Acrobat 9.0\Acrobat\A3DOfc.ocx'
'EXCEL.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_3bf8fa05\mfc80u.dll'
'EXCEL.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.3352_x-ww_81af8e88\GdiPlus.dll'
'EXCEL.EXE': Loaded
'C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFCLOC_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_91481303\mfc80ITA.dll',
Binary was not built with debug information.
'EXCEL.EXE': Loaded 'C:\Programmi\Adobe\Acrobat 9.0\Acrobat\rt3d.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\winmm.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\Programmi\Adobe\Acrobat 9.0\Acrobat\ACE.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Adobe\Acrobat 9.0\Acrobat\AGM.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Adobe\Acrobat 9.0\Acrobat\BIB.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Adobe\Acrobat 9.0\Acrobat\CoolType.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Adobe\Acrobat 9.0\Acrobat\JP2KLib.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\Adobe\Acrobat 9.0\Acrobat\ARE.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\TechSmith\SnagIt 9\SnagitOfficeAddin.dll'
'EXCEL.EXE': Loaded 'C:\Programmi\TechSmith\SnagIt
9\SnagitOfficeAddinRes.dll'
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\comdlg32.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\Programmi\File
comuni\Logitech\Scrolling\LGMSGHK.DLL', Binary was not built with debug
information.
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\userenv.dll', Symbols loaded
(source information stripped).
'EXCEL.EXE': Loaded 'C:\WINDOWS\system32\apphelp.dll', Symbols loaded
(source information stripped).
Unhandled exception at 0x77c17efb (msvcrt.dll) in EXCEL.EXE: 0xC0000005:
Access violation reading location 0x00000001.
 
This is just a guess (I don't speak crashes).

One of the things that xl2003 does when it closes is update the customized
toolbar file.

For me (xl2003 and winXP Home), this file is named:
C:\Documents and Settings\(username)\Application
Data\Microsoft\Excel\Excel11.xlb

You can close excel and use windows search to find this file and move it to a
different location.

Then test the theory by opening and closing excel.

If it worked ok, then it's time to delete that *.xlb file and recreate any
customizations you've done to the toolbar.

Be aware that you may find multiple *.xlb files when you search. It'll depend
on your upgrade path and version of windows.

I'd move all of them to a safe location and if the problem goes away, delete
them all.
 
What I've done is I changed the "LoadBehavior" value
in[HKLM\SOFTWARE\Microsoft\Office\Excel\Addins\BtOfficeAddin.BtOfficeIntegration.1]to
1 and now Excel works fine.
 
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