Excel 2000 slow saves onto win2k net drive

  • Thread starter Thread starter John Hough
  • Start date Start date
J

John Hough

I am working on a customer's problem with excel 2000 and a win2k
server that has only been happening since upgrading them to windows
xp. All of their workstations are taking an 10 to 30 seconds to save
basic xls files inside of excel. The file saves to the local hard
drive in 2 to 3 seconds, it can be copied from the local hdd to the
same network folder they are trying to save it at in 3 to 4 seconds.
From inside of excel it is just slow, it takes it 6 to 15 seconds to
even bring up the file save progress bar.

These times are after I installed a Gb port onto their 3com switch for
the server since it has one on the motherboard. All of the
workstations have the latests patches for windows xp on them, I have
applied all of the office patches without much help. I followed the
information listed in most of the messages I read here about slow
downs in Excel. These files open in 3 to 5 seconds from their network
location, they just save extremely slow. I tried disabling realtime
protection with their Norton Anti-virus Corp software, on both client
and server, did not change the times so I do not believe that is where
the problem is. I turned off opportunistic locking on the windows 2k
server, it does not appear to have effected it.

I am starting to get frustrated as they truely have the squeeky wheel
working there, it does not understand why it hasn't been fixed already
and my boss is being hounded about it.

Help.

John
 
David,

It was actually your site that I was referring to, my head was stuffed
yesterday and I was having a hard time concentrating. As I indicated
in my original post I tried disabling realtime protection on both the
server and one of the client machines and it didn't make a difference.
I followed the knowledge base article from Symantec's site about
disabling network scanning on the client. I only did it on the one
client machine I was testing from, I am going to try the change for
the managed environment and see if it makes a difference, though I am
not sure why it would.

I think your site is awesome, after going through all of your
information it didn't change their problem a heck of alot. The
biggest change was putting the patches on and the gigabyte port on the
3com switch, it is just the machine I am using for my tests there
still experience 10 - 15 second save times on the spreadsheets.

John
 
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