S
SpenCer
Good day all,
I have a user that has Excel 2000 shut down on him randomly. He is the
Director of Finance, so he uses Excel on a daily basis.
Scenario: he will have Excel 2000 open with a few spreadsheets open, while
also having Outlook 2003 open. He'll double click on a new, received email.
That's when Excel closes itself without saving any changes. Needless to say,
he's very frustrated with this. Excel files open: does not matter if it's
from a Network shared file or only local or a combination of both, it still
closes out. Even if these two programs are the only two open, it still shuts
down Excel without displaying any error message. He is a smart computer user,
so I am sure he's not clicking on the Excel X to close it. And even if he
were, it would ask him to save changes or not.
Additional info:
1. Whatever email he opens that causes Excel to close seems regardless of
internal or external sender, with or without attachment.
2. He does not want AutoSave enabled because he changes scenarios along the
way and does not want to be "stuck" with the changes that are made because he
won't be able to revert back to the previous copy.
3. I can not upgrade him to Excel 2003 to match Outlook 2003 because the
rest of the Accounting Dept has Excel 2000 and they all share files. That,
plus the fact that we haven't bought it.
What I've done so far:
I have done an uninstall and reinstall. Uninstall, defrag, reinstall.
Uninstall, defrag, install additional (non-MS) software, reinstall Excel. At
this point, I'm 99% it's not the hardware. I have done all Office updates
including SP3 and have done all Windows updates.
Specs: this Latitude D620 user is running Windows XP SP 2, Access 97, Excel,
PPT, and Word 2000, and Outlook 2003 w/SP3.
I would really appreciate any input from the experts out there.
Thank you,
SpenCer
NOTE: The opinions and words experssed in this post do not necessarily
reflect those of the company in which I am employed.
I have a user that has Excel 2000 shut down on him randomly. He is the
Director of Finance, so he uses Excel on a daily basis.
Scenario: he will have Excel 2000 open with a few spreadsheets open, while
also having Outlook 2003 open. He'll double click on a new, received email.
That's when Excel closes itself without saving any changes. Needless to say,
he's very frustrated with this. Excel files open: does not matter if it's
from a Network shared file or only local or a combination of both, it still
closes out. Even if these two programs are the only two open, it still shuts
down Excel without displaying any error message. He is a smart computer user,
so I am sure he's not clicking on the Excel X to close it. And even if he
were, it would ask him to save changes or not.
Additional info:
1. Whatever email he opens that causes Excel to close seems regardless of
internal or external sender, with or without attachment.
2. He does not want AutoSave enabled because he changes scenarios along the
way and does not want to be "stuck" with the changes that are made because he
won't be able to revert back to the previous copy.
3. I can not upgrade him to Excel 2003 to match Outlook 2003 because the
rest of the Accounting Dept has Excel 2000 and they all share files. That,
plus the fact that we haven't bought it.
What I've done so far:
I have done an uninstall and reinstall. Uninstall, defrag, reinstall.
Uninstall, defrag, install additional (non-MS) software, reinstall Excel. At
this point, I'm 99% it's not the hardware. I have done all Office updates
including SP3 and have done all Windows updates.
Specs: this Latitude D620 user is running Windows XP SP 2, Access 97, Excel,
PPT, and Word 2000, and Outlook 2003 w/SP3.
I would really appreciate any input from the experts out there.
Thank you,
SpenCer
NOTE: The opinions and words experssed in this post do not necessarily
reflect those of the company in which I am employed.