Everything but audio/video

[Meg]

My contact and I can get everything to work (remote
assistance both ways, whiteboard, file sharing, etc.)
except for the audio and video. I can see and hear him
but he can't see or hear me. We played with the security
setting on both ends and everything. It says that our
computers are connected and we both are able to see our
own picture-in-picture. All equipment seems fine. Both
use Windows XP Home Edition. Is it worth paying $35 to
call and get this to work? Do they actually solve the
problem?

Joel - you seem to help everyone in this newsgroup. If
you can help me I will be forever grateful!

 

[Jonathan Kay [MVP]]

Greetings Meg,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Joel Estes]

First of all, when you run the Wizard do you see yourself in the video
selection? Second are you sure you are selecting the microphone connected
to the sound card as the source for audio, does it indicate that your voice
is being sent when you speak into the microphone?

Joel

 

[Meg]

That worked! Unchecking the QoS box allowed them to see
me! THANKS!!!

We have a new issue now though. See the posting "A
solution - almost".

Thanks for your help!

-----Original Message-----
Greetings Meg,

Firstly, make sure both you and your contact have gone

through the Audio (and Video) Tuning

Wizard in Messenger. To do so, open the main Messenger

window, click the Tools menu, then

Audio Tuning Wizard, then go through the wizard to

select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control

Panel. If you're in category view

click Network and Internet connections then click

Network Connections. Right click your

network/internet connection, then click Properties.

Click the Advanced Tab, and verify that

the Internet Connection Firewall is unchecked. As well,

if your contact is using some type

of third-party firewall (ZoneAlarm, Norton Internet

Security, etc.) have them make sure that

Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are

using a router (with UPnP support),

you may need to remove the current port forwardings. To

do so, click Start, All Programs,

Accessories, Communications, Network Connections. Right-

click the "Internet Gateway" (should

be under the Internet Gateway heading) and choose

Properties. Choose the Settings button,

click each 'msmsgs' or 'msnmsgr' entry and then

choose 'Delete' to each one. Then close

Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in

category view click Network and

Internet connections then click Network Connections.

Right click your network/internet

connection, then click Properties. Uncheck the QoS

Packet Scheduler, then reboot and try