EVENT MANAGER ERRORS

  • Thread starter Thread starter TAXLADY
  • Start date Start date
T

TAXLADY

We have been getting a blue screen with shutdown for a
couple of weeks now on my daughters computer. In the
event manager system it shows error for "atapi" and
sometimes "disk". Chkdsk for the hard drive does not
show any problems, but an online check with Seagate Tools
show the hard drive to be going bad. My question? On
the "atapi" it shows as an error
message: "device\ide\ideport0" and then something to the
effect that the firmware is old or outdated. What is
this referring to? The hard drive or the IDE controller?
Or what? The harddrive in question is in Location 1.
What are my chances of replacing this hard drive and
everything being normal again or do I have also a problem
with something else. How do I determine what this is to
try and locate a firmware update?
Any help would be appreciated!!!!
Thanks
Taxlady
 
Look in Event Viewer at the logged errors and post them here and you may get some answers. The key information is the Event ID and the source!


1. To open Event Viewer, click Start, click Control Panel, double-click Administrative Tools, double-click Event Viewer and select System for system errors or Application for application errors. Look for Error in the Type column and double click on Error to reveal a Description of the error. This can be copied by using Clipboard Viewer (see later).

2. Part of the Description of the error will include a link, which you should double click for further information and you can copy using copy and paste.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

3. For some errors you will find "+ Related Knowledge Base Article", which if double clicked takes you to the Knowledge Base Article containing a suggested solution.

There always seems to be a step 2 but not always a step 3.

A tip for posting copies of Error Reports (Step 1). Run Event Viewer and double click on the error you want to copy. In the window which appears is a button resembling two pages. Double click the button and close Event Viewer. Now start your message ( email )and do a paste into the body of the message. This will paste the info from the Event Viewer Error Report complete with links into the message. Make sure this is the first paste after exiting from Event Viewer. It can be helpful to place a shortcut to Event Viewer on your Desktop.



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Hope this helps.

Gerry
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FCA
(e-mail address removed)
Stourport, Worcs, England
Enquire, plan and execute.
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