Event ID 7031 - the HID Service....

  • Thread starter Thread starter Dave Onex
  • Start date Start date
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Dave Onex

Hi Folks;

I have Win2k AS with all the updates properly installed. Recently it started
coughing up this error in event viewer;

Event ID: 7031
The HID Input Service service terminated unexpectedly. It has done this 1
time(s). The following corrective action will be taken in 60000
milliseconds: Restart the service.

This machine has been rock-solid for years - it's my chosen workstation.
Does anyone have any idea on how to combat this error or what it means?
 
Hi Dave;

No other errors at all. If I set that service to automatically re-start in
case of failure I get that same error repeated many times in the event log.

The system is rock-solid and has been for years. It's my own workstation and
it's clean, clean, clean :-) Except for this error that is.

Thanks Dave!


Dave Patrick said:
No other system event log errors? Device Manager errors or stop codes?

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Onex said:
Hi Folks;

I have Win2k AS with all the updates properly installed. Recently it
started
coughing up this error in event viewer;

Event ID: 7031
The HID Input Service service terminated unexpectedly. It has done this 1
time(s). The following corrective action will be taken in 60000
milliseconds: Restart the service.

This machine has been rock-solid for years - it's my chosen workstation.
Does anyone have any idea on how to combat this error or what it means?
Click to expand...
Click to expand...
 
You might try;
sc query "hidserv"

to see what win32 exit code is generated. You can get sc.exe (service
controller tool) here.
ftp://ftp.microsoft.com/reskit/win2000/


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
Hi Dave;

Thanks for the tip - but I don't know what it does :-) Here's what the
command comes up with;

C:\Temp>sc query "hidserv"

SERVICE_NAME: hidserv
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED

(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1067 (0x42b)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

Does that shed any light on the issue?
Thanks!

Dave Patrick said:
You might try;
sc query "hidserv"

to see what win32 exit code is generated. You can get sc.exe (service
controller tool) here.
ftp://ftp.microsoft.com/reskit/win2000/


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Onex said:
Hi Dave;

No other errors at all. If I set that service to automatically re-start in
case of failure I get that same error repeated many times in the event
log.

The system is rock-solid and has been for years. It's my own workstation
and
it's clean, clean, clean :-) Except for this error that is.

Thanks Dave!
Click to expand...
Click to expand...
 
More than likely hardware related. What was changed or installed recently?
Look at devices under "Human Interface Devices" in Device Manager.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
Hi Dave;

I installed a Microsoft Wireless keyboard and Microsoft Wireless mouse. I
installed only the latest drivers from the MS site and there were no errors
for a couple of weeks but now there are.. .

Those are the only devices under Human Interface Devices in Device Manager.
I'm using Intellipoint 6.1 on both devices. I did try un-installing
Intellitype the other day and re-booting but the errors were still there so
I re-installed the MS software again.

Hmmmmm....... curiouser & curiouser.


Dave Patrick said:
More than likely hardware related. What was changed or installed recently?
Look at devices under "Human Interface Devices" in Device Manager.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Onex said:
Hi Dave;

Thanks for the tip - but I don't know what it does :-) Here's what the
command comes up with;

C:\Temp>sc query "hidserv"

SERVICE_NAME: hidserv
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED

(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1067 (0x42b)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

Does that shed any light on the issue?
Thanks!
Click to expand...
Click to expand...
 
You might try the wired devices again to confirm. Also try asking in the
hardware group.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
Thanks Dave - will do as I have the old keyboard and mouse here still.
Thanks for helping narrow it down for me :-)


Dave Patrick said:
You might try the wired devices again to confirm. Also try asking in the
hardware group.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Onex said:
Hi Dave;

I installed a Microsoft Wireless keyboard and Microsoft Wireless mouse. I
installed only the latest drivers from the MS site and there were no
errors
for a couple of weeks but now there are.. .

Those are the only devices under Human Interface Devices in Device
Manager.
I'm using Intellipoint 6.1 on both devices. I did try un-installing
Intellitype the other day and re-booting but the errors were still there
so
I re-installed the MS software again.

Hmmmmm....... curiouser & curiouser.
Click to expand...
Click to expand...
 
Hi Dave;

Just an update... Once I removed the Microsoft Wireless Mouse & Keyboard and
reverted back to my original ones the error promptly went away - go figure!

Best!

Dave Patrick said:
You're welcome.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave Onex said:
Thanks Dave - will do as I have the old keyboard and mouse here still.
Thanks for helping narrow it down for me :-)
Click to expand...
Click to expand...
 
Good to hear. You're welcome. Might be a compatibility issue with the new
hardware and your USB firmware version.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
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