Event Error 10005 - MSI Installer; Can't install Adobe Reader 6.0.1

  • Thread starter Thread starter clewis20
  • Start date Start date
C

clewis20

I can't install Adobe Reader 6.0.1 on my Windows 2000 Professional PC. I
keep getting the follow event application log message, then the
installation stops, and all installation progress is reversed to a
complete noninstallation. I have successfully downloaded
AdbeRdr60_enu_full.exe using either Internet Explorer or Netscape.
However, the installation problem is the same with either download.

Any Ideas???

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date: 9/24/2004
Time: 3:51:45 PM
User: N/A
Computer: HOME

Description:
Product: Adobe Reader 6.0.1 -- Internal Error 2932.
C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A00000000001}\ARPPRODUCTICON.exe,5
 
Hello,

Thank you for posting.

Please try the following steps:

1. Open windows explorer.
2. Check permissions on c:\winnt\installer. Please make sure that the
following user accounts are provided with the given permissions:
System - full control
Everyone - read and execute
Administrator - full control
3. If you are unable to change the permissions, please rename the
c:\winnt\installer folder and reboot the system.
4. Now run the setup and check if the issue is resolved.

Hope the above information helps to resolve the issue.

Thanks and regards,

Rashmi

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: clewis20 <[email protected]>
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Gecko/20040804 Netscape/7.2 (ax)
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| Newsgroups: microsoft.public.win2000.applications
| Subject: Event Error 10005 - MSI Installer; Can't install Adobe Reader
6.0.1
| Content-Type: text/plain; charset=us-ascii; format=flowed
| Content-Transfer-Encoding: 7bit
| Lines: 21
| Message-ID: <[email protected]>
| Date: Mon, 27 Sep 2004 14:42:19 GMT
| NNTP-Posting-Host: 24.175.70.206
| X-Complaints-To: (e-mail address removed)
| X-Trace: fe1.texas.rr.com 1096296139 24.175.70.206 (Mon, 27 Sep 2004
09:42:19 CDT)
| NNTP-Posting-Date: Mon, 27 Sep 2004 09:42:19 CDT
| Organization: Road Runner High Speed Online http://www.rr.com
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onlin
e.de!news.glorb.com!border1.nntp.dca.giganews.com!nntp.giganews.com!newshost
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ne.tampabay.rr.com!cyclone.austin.rr.com!fe1.texas.rr.com.POSTED!not-for-mai
l
| Xref: cpmsftngxa06.phx.gbl microsoft.public.win2000.applications:15471
| X-Tomcat-NG: microsoft.public.win2000.applications
|
| I can't install Adobe Reader 6.0.1 on my Windows 2000 Professional PC. I
| keep getting the follow event application log message, then the
| installation stops, and all installation progress is reversed to a
| complete noninstallation. I have successfully downloaded
| AdbeRdr60_enu_full.exe using either Internet Explorer or Netscape.
| However, the installation problem is the same with either download.
|
| Any Ideas???
|
| Event Type: Error
| Event Source: MsiInstaller
| Event Category: None
| Event ID: 10005
| Date: 9/24/2004
| Time: 3:51:45 PM
| User: N/A
| Computer: HOME
|
| Description:
| Product: Adobe Reader 6.0.1 -- Internal Error 2932.
|
C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-A00000000001}\ARPPRODUCTICON.e
xe,5
|
 
I have a similar problem and error message in trying to install Norton
System Works 2004. Norton techs suggested that msiexec was corrupted and I
should get the MS installer for it and re-install msiexec. But in invoking
the installer program I get the message: "Specified Service already exists"
and it closes without installing a new msiexec.exe and I get the same
error/event messages when I again try to install Norton. I have tried
renaming msiexec.exe in ../System32 but the same message appears when I try
to re-install. I have checked the permissions on the Installer folder and
they are as you recommend.
 
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