Event 1004: The terminal server cannot issue a client license

  • Thread starter Thread starter Kevin_S
  • Start date Start date
K

Kevin_S

Ok, did some searching and of course about 3000 articles came up on the
topic but I only had a limited time for reading. If anyone can point
me in the right direction it will save me a bunch of reading in the
morning that I was hoping to use for other things.

Here's the situation:

Client is Windows 2000 Pro
Have a new Server 2003 domain that I am rolling out.
My citrix MetaFrame 1.8 box is on the "old" domain.
I'm in a satellite office connected over our WAN (this problem didn't
appear on our LAN).
I have checked/re-checked and triple-checked my IP connection settings.

When I move a user to the "new" domain and re-create all of their
profile settings (including the citrix connection settings), it tries
to connect to the citrix box, fails, and the server records "EventID
1004: The terminal server cannot issue a client access license".

In the login information tab on the citrix client I am still using
their "old" username and old domain name, which has worked just fine
for 10 users on the LAN.

I can ping the citrix box by name and by IP, and the fact that it is
recording the entry in the event viewer makes me fairly confident this
isn't a TCP/IP setting boo boo on my part. Also, If I log the PC back
onto the old domain (even using my new WINS & DNS settings that I am
using for the 2003 domain), I can connect to my published app just
fine.

Again, LAN users are fine. This is the third WAN user I have setup
today, 1 worked fine (god knows why), the other two have the exact same
issue.

My knowledge of Terminal services and Citrix licensing is amatuer at
best, but this is the first time I haven't been able to fix it myself
with a little reading and poking around.

FYI - I had a virus hit my citrix box last week and had to re-install
the TCP/IP protocol as part of the fix and restart my terminal services
licensing etc.... I'm a little concerned that maybe the virus wiped out
a registry setting or two, but I wouldn't think it would only affect
the WAN users of a "new" domain?

If I had to guess I'd say the terminal server isn't able to issue the
"new domain" user a new CA license? Are the CA licenses domain
specific?

Any help narrowing down my search would be GREATLY appreciated, as I
hope to go home tomorrow.

Thanks in advance. Desperate for sleep.............
 
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